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BSS Data Assurance User Group Book Training

Business Support Services Group. BSS Data Assurance User Group Book Training. Knowledge Centre Team contacts Services P rojects Data Calendar.

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BSS Data Assurance User Group Book Training

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  1. Business Support Services Group • BSS • Data Assurance • User Group • Book Training • Knowledge Centre • Team contacts • Services • Projects • Data Calendar The BSS Group undertakes a number of key tasks in support of the service development across SAS. Working closely with stakeholders and liaising with teams from LRIS it provides a business analysis, project management and support service to business units across SAS Business Support Services Home

  2. Business Support Services Group • Knowledge Centre • Operations • Journey Maps • Data Maps • Process Charts • Reference Materials • Training Manuals • Organisation charts • Other Resources • BSS • Data Assurance • User Group • Book Training Knowledge Centre The BBS Group maintains a knowledge and capabilities facility which brings together process maps, customer journeys, supporting documentation, operational guides, reference manuals and a whole series of structured information to assist you in your work. The purpose of this resource is to improve the customer satisfaction and service receivedand feedback is welcome to BSS-Support@mmu.ac.uk Choose from the operational areas above left to investigate administrative areas or choose targeted resources on the right. If you’re not sure where to start choose ‘Overview’ above (top right) or if you are looking for a more specific resource go straight to one of the categories underneath the overview. Business Support Services Home

  3. Business Support Services Group • Projects • Overview • Monitoring Summary • BSS • Data Assurance • User Group • Book Training Projects A whole series of projects are currently either in planning or implementation stage. These include Enquiries, Conferments, Data Quality improvements etc. The ‘Projects Summary’ table above gives you status information and the references to the relevant document libraries Business Support Services Home

  4. Business Support Services Group Information Hub/Knowledge Centre/ Overview The Knowledge Centre is a key project that pulls together resources from a wide range of locations into a single coherent repository of knowledge about key administrative activities. The ambition is for all the critical administrative activities that support the work of academic and admin staff, the services that our students and other customers receive will be documented here. The BSS team are responsible for collating and maintaining this system and work in conjunction with teams across SAS to achieve this. If you need help or guidance please contact the team. Documentation arising out the new projects, procedures, changes to these, etc should be logged with the team/projects office. The system is subject to constant revision and improvements and the SAS User Group has a key part in this. Home Business Support Services

  5. Student Journey Come to MMU Enrol Online Apply Study Find out Administration Click on the relevant pointer to find resources about this domain Assessments Graduate Home

  6. Data Journey Home

  7. Enrolment Resources Show me the data model Tell me about the systems What training materials are available? Overview of Enrolments Who are the key contacts? Click on the relevant pointer to find resources about this domain What manuals are available?

  8. End – Go Back to Home Page Slide 1

  9. The Knowledge Centre Project An approach and methodology Able to innovate and/or promote innovation Implement change by bringing together expertise from across SAS and beyond Introduce more rigour to documentation management, business analysis, project management, data processing Home

  10. Map – Applicant to Enrolment • Link to process map1, Guides incl Handbook, Training, contacts/organisation, learning zone (+blogs?) • http://newtestmy.mmu.ac.uk/sites/bss/BSS%20Shared%20Docuements/Project%20Resources/BSSG%20Projects%20Monitoring.doc

  11. Maps • Applicant to enrolment (link) • MMUI • Progression • Course from idea to Public

  12. Maps • Applicant to enrolment (link) • MMUI • Progression • Course from idea to Public

  13. http://newtestmy.mmu.ac.uk/sites/bss/BSS%20Shared%20Docuements/Business%20Process%20Improvement.pdfhttp://newtestmy.mmu.ac.uk/sites/bss/BSS%20Shared%20Docuements/Business%20Process%20Improvement.pdf http://www.itframeworks.org/wiki/Knowledge_Manager http://www.itilnews.com/Knowledge_Management_The_ITIL_Quality_Management_Aspect.html http://www.equella.com/home.php http://www.microsoft.com/surface/en/us/whatissurface.aspx Uniview – report on say enrolments or SRS (Access for now)

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