International Travel Support Services Forum

1. International Travel Support Services Forum • Karan Chavis • Executive Director for • Administrative Services November 14, 2007

2. To edit the footer, click • VIEW • MASTER • SLIDE MASTER • Make the text changes • When done, click • VIEW • NORMAL What IS International Travel Support? • International travel support services serves as an informational resource and facilitates the delivery of medical or other emergency services • Pre-trip preparation and planning • Emergency or urgent situational response support during travel

3. What International Travel Support IS NOT • It is NOT an insurance policy • This plan does not cover expenses resulting from obtaining health or dental services abroad

4. International Travel Support Services for TAMU • International SOS • University business related travel and study abroad • No cost to traveling employee or student

5. Who is covered by International SOS? TAMU locations in College Station, Galveston or Italy • TAMU employees (faculty and staff) • Students participating in Study Abroad (out bound) • Graduate students collecting data for thesis and dissertation work

6. TAMU Qatar Employees • TAMU Qatar employees emergency services provided by AIG-World Source Services • Services • Medical Assistance • Referral to doctors who speak language • Advance payment of medical expense or guarantee of medical expense • Medical evacuation • Medical case monitoring • Medical records and medication shipment

7. TAMU Qatar Employees cont. • Foreign Travel Accident and Sickness/Medical Evacuation • Covers North American Employees • $20k AD&D with $200k aggregate • $10k Accident/Sickness Medical Expense $250 deduct • $100k Emergency Medical Evacuation • $100k Emergency Family Travel • $25k Repatriation of Remains

8. TAMU Qatar Employees cont. • Pre-trip Assistance • Passport and visa requirements • Political/environmental warnings • Currency info/ATM locations • Global weather • Emergency message transmission • Telephone translation • Lost or stolen luggage/personal effects • Lost or stolen travel documents/tickets • Emergency cash transfer • Trip interruption assistance • Legal referrals

9. AIG-World Source Services Contact Information • Phone         01-713-260-5508 • Claims        212-770-2792 • Fax             212-509-9369 • www.aigworldsource.com Note: There is no added cost for Qatar employees to use the International SOS web portal for pre-trip planning. However, for emergency services, AIG-World Source Services should be the resource used for Qatar-based employees.

10. How is “University Business Related Travel” Defined? • Paid for by TAMU or through a TAMU Account • Employee not required to take vacation leave for absence from work during travel • Travel supported by TAMU grants or contracts • TAMU approved spouse travel

11. Mixed Travel - Business and Leisure • Trip necessitated by university business • Incidental leisure or personal side trips occurring within 48 hours at either the initiation, or end of the business travel will likely qualify as business travel

12. University Travel Related Reminders • University Rule: 25.02.01.M1: Foreign Travel • All foreign travel (except for travel to Canada and Mexico) MUST be approved in advance in writing • Travel to a location subject to a U.S. Department of State Travel Advisory warning or restriction of travel by U.S. citizens MUST be approved in advance by the President

13. University Travel Related Reminders cont. • University Rule 25.02.01.M1: Foreign Travel • Undergraduate students are not allowed to travel to a country with a U.S. Department of State Travel Warning in place restricting travel by U.S. citizens to the destination country

14. University Travel Related Reminders cont. • University SAP 13.04.99.M1.01: Student Travel Procedures (section 3.1.1.1) • Students traveling internationally should notify the Study Abroad Programs in the International Programs Office • For students participating in Study Abroad, the period of the Study Abroad experience is considered university business and qualifies for International SOS benefits Study Abroad Programs Office:845-0544

15. Travel Considerations • Keep key contact numbers available to stateside family members or close friends • Consider extending cell phone service to send and receive international calls during the period of travel

16. International SOS • International SOS: 1-800-523-6586 • Texas A&M International SOS Membership Number: 11 ASGC 00000 2

17. Worldwide Assistance • Worldwide Assistance – If enrolled in System Group Insurance AD&D • Personal and Business related travel • Employee pays for service as part of AD&D premium • Covers dependants if employee is enrolled in “Employee and Family” AD&D plan • Phone Number: 1-877-715-2593 • Worldwide Assistance Membership Number: 09012

18. Another Important Number If traveling with a TAMU employee or student who is observed to be abducted or is missing and abduction is suspected, call: 713-383-TAMU

19. Important Websites • Administrative Services – Travel Abroad http://employees.tamu.edu/employees/benefits/travelAbroad/Default.aspx • International SOS www.internationalsos.com • Worldwide Assistance http://www.cmi-insurance.com/wassistance.html

20. Any Questions? • Administrative Services • Karan Chavis or Mindy Holster • (979) 862-5182 • adminsvcs@tamu.edu • http://employees.tamu.edu/AboutUs/AdministrativeService.aspx