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1. IdeaTheorem How to conduct usability testing during a pandemic? IdeaTheorem

2. The Story About Us Idea Theorem is an award-winning UI UX agency which creates simple and usable products for web and mobile. Our human-centered design approach lets us understand your customers, identify their pain points & deliver solutions that enhance their experience with your brand.

3. COVID-19 pandemic Idea Theorem During the COVID-19 pandemic, the Idea Theorem worked with several companies to conduct remote usability testing to ensure that their product is usable and aligned with their expectations. A remote moderated test is when a moderator provides the tester with tasks of testing a product, while in the comfort of their environment.

4. IdeaTheorem Inthisarticle we share how we conduct usability testing sessions during a pandemic to help you understand that you can also take the initiative to help your users thoroughly enjoy and be satisfied with your product.

5. PLANNING DEFINE GOALS AND OBJECTIVES Before gathering insight from the usability testings, the design team conducted several team meetings with the client to understand their business’ goals, their indicators of success that can be achieved from the usability tests.

6. DEFINE RESOURCES WRITING THE TEST PLAN Finally, the design teams identify the resources and tools to utilize for usability testing. As mentioned previously, the design team used remote moderated testing during the COVID-19 pandemic. To conduct a successful remote test, we used the following tools:

7. Similar to Zoom, this software allows participants to join video conferences on both desktop and mobile. Moderators can also record meetings. A third party virtual space that allows us to talk to users, see what they are doing and record their interactions with the product. 3 1 Google Meets is handy if you do not want your participants to download any software on their desktop, simply open the invitation link and join the video call. A video conference call tool used to start and join video conferencing from any device (desktop and mobile). Participants can join a meeting from an invite, share their screen and mute themselves. 4 2

8. USABILITY TESTING SESSIONS The design team conducts usability testing sessions. The moderator and the tester will communicate with each other throughout the test. The moderator will guide the testers through the purpose of the test, the task cases, and the questions.

9. ThepurposeoftheTest An overview of the purpose of the test, to inform both the team and future readings about the test that was conducted. RecruitedTesters The names, occupations, age and contact information of all the recruited participants. Final Report Observations IdeaTheorem A detailed overview of the observations from the test sessions. We keep this section detailed so the reader can refer to it whenever they review the results of the task cases.

10. Conclusion IDEATHEOREM Overall, the remote moderated usability sessions were successful. Moving forward, we would continue to use remote moderated usability testing as part of our design process, along with in- person moderated usability testing.