Most Influential Canadian Women Leaders in Healthcare 2022

1. MOST INFLUENTIAL CANADIAN WOMEN LEADERS IN HEALTHCARE FEBRUARY | ISSUE : 05 | 2023 KEYS TO SUCCESS Strategies to Effec?ve Leadership in Healthcare PRESENT AND FUTURE Significance of Women in Healthcare Leadership Barbieri Leading Mental Health Care, Healthifying the Globe

2. Better Hlth and a bett way of life.

4. Women of Influence: Leadership with Compassion hen you start managing things, you lead “ people.” A Leader is an inspiration to many, W irrespective of their gender. To be the right leader you should be able to guide appropriately, manage things and be organized. The role of a leader is multifaceted, it is different for everyone, but has one motto – to lead in the right direction. A Leader distinguishes themselves by their abilities to motivate, strategize, envision and support their team toward success, regardless of their position or recognition in the industry. In modern times, women are constantly evolving and reaching new milestones in a wide range of human activities. Women taking more Leadership is a growth strategy that changes the trajectory of every industry to better performance. With a strong determination of breaking through the traditional glass ceiling, they are entering leadership positions with the right skills and talent. In the healthcare industry, women leaders are considered to be more compassionate, democratic, and great time managers. Their adopted leadership style is often people- oriented that attempts to promote collective decision-

5. making, accepting responsibility, teamwork and motivating colleagues along their growth path. In addition to the skillset, women also bring diversity and new perspectives to the workplace, helping to bridge the gender gap. Women's participation in the healthcare system results in inclusive and equitable healthcare delivery that prioritizes everyone in society, including the marginalized. Insights Care’s special edition of “Most Influential Canadian Women Leaders in Healthcare,” focuses on those women who have constantly invented progress as their gift to have a meaningful and healthy future – leading with great example and leaving the floor better than they found it. Their journey has not been easy in society, but their determination made them stronger and fearless. Likely said, they are more empathetic as they have a patient- centered approach prioritizing more on mental health and the overall well-being of their team and society, thereby encouraging a healthy and happy life for all. They have built their empire and now are transforming the healthcare industry with positive influence. Have a great read! -Pooja Shah

6. C O N T E COVER Story 08 Barbieri Leading Mental Health Care, Healthifying the Globe

7. N T S 18 26 30 Propelling a Change for Leading ality Control and Approaching Care Provision and Canadians of Black Descents ality Assurance in the Decision-making with Kindness emerging Psychedelic Industry 22 KEYS TO SUCCESS Strategies to Effec?ve Leadership in Healthcare 38 34 44 PRESENT AND FUTURE Significance of Women in Healthcare Leadership Enhancing Patient Care with Mental Health Made Accessible, Technology Leadership Affordable and Patient-centric Articles

8. Merry D'souza Editor-in-Chief Anish Miller Senior Editor Pooja Shah Managing Editor Saloni, Shreyasi Assisting Editors Co-designer Art & Design Head Visualiser David King Sonia Raizada Paul Belin Art & Picture Editor Mrunalinee Deshmukh Business Development Manager Amy Jones Marketing Manager John Smith Sarah Wilson, John Smith, Alex Vincent Business Development Executives Kelli, Bill, Anna Sales Executives Technical Head Jacob Smile David, Robert Amar Sawant Technical Consultants Assistant Technical Head Alina Sege Digital Marketing Manager Renuka Kulkarni SME-SMO Executives Assistant Digital Marketing Manager Gemson Research Analyst Eric Smith Circulation Manager Tanaji Fartade sales@insightscare.com February, 2023 Contact Us: Insights Success Media Tech LLC Insights Success Media and Technology Pvt. Ltd. 555 Metro Place North, Suite 100, Office No. 22, Rainbow Plaza, Shivar Chowk, Dublin, OH 43017, United States Pimple Saudagar, Pune, Maharashtra 411017 Phone - 302-319-9947 Phone - India: 7410033802, 74100058552 Email: info@insightscare.com Email: info@insightscare.com For Subscription: www.insightscare.com For Subscription: www.insightscare.com https://twitter.com/Insightscare Follow us on : www.facebook.com/InsightsCare/ Copyright © 2023 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights success. Reprint rights remain solely with Insights Success Media and Technology Pvt. Ltd. Insights Care is powered by Insights Success Media and Technology Pvt. Ltd.

9. FEATURING COMPANY BRIEF Arunima Nath Arunima Nath devise prac?cal approaches to ensure Psygen Director of Quality quality assurance and quality control are supervised Psygen.ca effec?vely and lead to a safer health ecosystem. and Compliance Cara works for mental health services in Canada. She Cara Vaccarino EHN Canada stresses the importance of standardiza?on, to avoid Edgewoodhealthnetwork.com COO wasteful spendings in the mental health cae industry. Dawne Barbieri, is a standout leader who is driving this Ontario Shores Centre for Dawne Barbieri quality care. She is passionate about serving pa?ents Vice President, Clinical Mental Health Sciences and scaling up the current healthcare sector. Services and Research Ontarioshores.ca Debra Olaniyi is passionate about equity, diversity and Debra Olaniyi inclusion (EDI) within vulnerable communi?es, more Federa?on of Associate Manager - specifically using an intersec?onal lens to solve pressing Black Canadians Programs and Services issues around equity in Black communi?es. Joanne is the ideal empathe?c leader that the world Casey House Joanne Simons of HIV care delivery deserves. She leads the caseyhouse.ca CEO organiza?on’s mission of judgment-free care delivery. Kate Culter provides support with a pa?ent-centric approach, she encourages healthcare end-users to Kate Culter Medinet Health Systems accelerate the adop?on of new systems and implement Inc medinet.ca President & CEO them successfully. Lisa Klco aligns opera?ons in a collabora?ve and integrated approach, thus making mental health care Lisa Klco Nōmina Wellness not only flexible to pa?ent needs while facilita?ng Nominawellness.ca CEO accessible and affordable care. Marion Cooper helps people with mental health CMHA Manitoba Marion Cooper illnesses and challenges such as schizophrenia and and Winnipeg CEO other mental health issues. Mbwpg.cmha.ca

10. Cover Dawne Barbieri Vice President Clinical Services and Research Ontario Shores Centre for Mental Health Sciences

11. Barbieri Leading Mental Health Care, Healthifying the Globe I CAN HONESTLY SAY IT IS THE BEST ORGANIZATION I’VE EVER WORKED FOR. EVERY DAY, IT’S A PLEASURE TO COME TO WORK AND MEET OUR PATIENTS, STAFF, PHYSICIANS AND VOLUNTEERS.

12. Most Influen?al Canadian Women Leaders in Healthcare ince the historical timeline of Her professional journey has been providing patient care. I rose through socioeconomic discoveries, accompanied by many outstanding the ranks of several healthcare S human life has been constantly staff and physicians, who have made organizations in the Greater Toronto inventing and progressing in order to her realize the importance of Area, eventually becoming a senior gift itself a meaningful and healthy recognizing excellent work and the leader and site executive. Planning and future. However, on that lifeboat, contributions made by the various opening a hospital was one of the people are navigating several storms, teams she worked with. She has also highlights of my career." one of which is mental health. spent the last 20 years as an Accreditation Canada Surveyor, which Having held various positions As per various research studies of has given her many examples of (currently Vice President, Clinical contemporary times, one in three excellent healthcare provided by teams Services and Research) at Ontario people face mental health issues. in various sectors across Canada and Shores Centre for Mental Health many other international healthcare Sciences, she remarks, "I can honestly In such times, the world must look organizations. say it is the best organization I've ever beyond physical health and consider worked for. Every day, it's a pleasure to mental health as well. To meet this come to work and meet our patients, demand, many organizations around staff, physicians and volunteers." the world are developing cutting-edge methods for improving people's mental The nursing journey in the mental health. healthcare system has come full circle for her, as she says, "I feel like I've THERE WERE ALSO TIMES returned home." Ontario Shores Centre for Mental WHEN I HAD TO MAKE Health Sciences (Ontario Shores) is DIFFICULT DECISIONS, AND one such organization. It offers These professional victories haven't compassionate, research-based, been smooth, but she is setting an SEVERAL NEGATIVE technology-enabled and patient-centric example as a female leader who ADJECTIVES WERE USED therapeutic solutions to help people created avenues in the most difficult TO DESCRIBE MY achieve improved mental health and times to reach her current career APPROACH, WHEREAS live a more fulfilled life. position. MALE COLLEAGUES WHO Dawne Barbieri, one of the Blooming through Challenges MADE SIMILAR DECISIONS organization's Vice Presidents WERE DESCRIBED AS (Clinical Services and Research), is a There were a bundle of obstacles in her BEING COURAGEOUS AND standout leader who is driving this way, like she was subjected to SIMPLY TOUGH." quality care. She began as a clinical stereotypes that were prevalent in the educator and mentor in the mental 1980s and 1990s, such as choosing healthcare field and is passionate about nursing over medicine, for not being serving patients and scaling up the smart enough, or that if a woman was current healthcare sector. attractive, promotions might not be Her passion for working with patients earned for the right reasons. and families and improving healthcare Let's take a closer look at how Dawne pulls her back from retirement every is making her mark in this niche! She says, "There were also times when time she plans to. She says, sharing I had to make difficult decisions and about her professional journey, "I Her Journey several negative adjectives were used began my career in mental health to describe my approach, whereas before moving on to medicine, Dawne has been a registered nurse for male colleagues who made similar emergency care and intensive care almost 40 years, and she considers this decisions were described as being nursing. I became a Clinical Educator, a privilege. Nursing has allowed her to courageous and simply tough." mentoring and coaching many gain experience in a variety of roles wonderful and caring nurses, which within the healthcare system. Rather than being dismayed and satisfied my desire to teach while also personalizing those comments, she was

13. determined to be a role model for patient inclusion and empowerment by complex mental health conditions women and nurses by demonstrating while also providing treatment options across the lifespan, as well as their professionalism and collaboration. tailored to the individual needs of caregivers. patients to support their well-being. Over time, she discovered that self- Its researchers work with service users, reflection and effective emotional She shares, "We will continue to seek their families, and the broader intelligence enabled her to opportunities to advance recovery- community to improve clinical appropriately evaluate situations and oriented practices, participate in practices and assess the impact of be the best leader she could be. She discussions about recovery-focused services on quality of care, user never let gender stand in the way of her programs and services, and share our outcomes and experiences. success. She comments, "You will knowledge and tools with others." succeed if you use a situational To integrate technological solutions, leadership model and excellent Infusing Technology for Optimal over the years, the organization has communication skills to focus on both Care fostered important collaborations to goal achievement and relationship advance innovation and technology development. For me, it's not about Ontario Shores' mission is to provide with Waypoint Centre for Mental me; I'm a servant leader. It is about exemplary mental health care through Health Care (Waypoint), The Royal other people." specialized treatment, research, Ottawa Health Care Group (The education and advocacy. With a bold Royal) and the Centre for Addiction This positive attitude has made her and transformative vision, Ontario and Mental Health (CAMH). The team capable of leading and guiding Shores is widely recognized for its also has established partnerships with operations at Ontario Shores. Through approach to mental health care and several academic institutions, including her guidance and the organization's unique services centered on recovery, Ontario Tech University, Trent distinctive offerings, the Canada-based hope and inspiration through University, the University of Toronto healthcare provider is creating a great discovery. and Durham College. impact in the healthcare industry. In terms of technology, one of their Research Impact Canada is expanding Influencing with its USPs vision statements is Revolutionizing its national approach to include a focus Care, which means having a global on clinical practice transformation Ontario Shores was one of the first impact on the way mental health care based on Ontario Shores' leadership in organizations to sign the Declaration of is delivered; leading system innovation utilizing knowledge mobilization Commitment to Recovery of the with partners to transform care; and methodologies and impact measures to Mental Health Commission of Canada. using real-time data, research, dramatically shorten the delay in The declaration's goal is to spark analytics, and measurement to drive translating research into improvements discussion, build support and the highest standard of care. She in quality of care and the patient accelerate the adoption of the recovery shares, "Over the years, we've experience. Sharing about their philosophy in mental health launched new programs, services, and membership with Research Impact organizations. innovative technology platforms and Canada, she says, "I am also proud to applications to better connect patients share that we are the first non- Throughout the organization, Ontario with their care." postsecondary education member of Shores employs a recovery model of Research Impact Canada (RIC), care. The principles of empowerment, Its research team employs technology intending to develop institutional hope, recovery, collaboration, identity, and innovation and seeks to improve capacities for developing and sharing responsibility and meaning in life recovery and mental health outcomes knowledge mobilization best practices, underpin the Interprofessional through an applied approach and services and tools." Collaborative Recovery Model. provides a strategic vision for how Ontario Shores will innovate to reduce At Ontario Shores, the teams are This patient-centred approach to the stigma, improve recovery outcomes exploring innovative mental health treatment of mental illness combines and support, promote population-level technology and solutions that will give medical, rehabilitation and health, and design and evaluate Canadians barrier-free and fair access psychological perspectives. It promotes services. Specifically, people affected to necessary services for their long-

14. term health and allow them to age with by members of their care team. mental health care is delivered. dignity in their homes and Patients can review medication communities. Ontario Shores will information to ensure they are fully They have,in recent years, increased harness its in-house knowledge, data informed about this aspect of their care their efforts in public awareness, and services to create a Mental Health plan." education and research, but they also Innovation Accelerator, the first of its recognize that additional work is kind worldwide. Tailoring the Patient Care Delivery needed to ensure that mental health care is more accessible and inclusive. Additionally, Ontario Shores is the In contemporary times where people To support this goal, they have recently world's first mental health hospital to like being in touch with medical launched a bold new Strategic Plan to be certified by the Healthcare attendants or facilities as quickly as serve as their guide. Information and Management Systems possible, it is important for healthcare Society's (HIMSS) Electronic Medical organizations to expand their reach and Talking about its current expansions in Record Adoption Model (EMRAM) at provide services while enabling access ensuring quality with convenience and Stage 7, which improves patient safety, and affordability. cost-effectiveness, Dawne says, "We decreases time and errors, and have launched new programs and improves care delivery while using As a public specialty hospital, Ontario services, as well as innovative secure data. Shores has built a solid foundation of technology applications, with the goal of better connecting patients with their care and is an organization that is care, including the option of virtual Portal establishing the Patient- fundamentally changing the way Doctor Bond The technological leverage is utilized by the organization to customize its services. One such tailored service is through its portal – My Health My Way. Dawne believes that access to their health information promotes autonomy and collaboration in their care. Talking about Ontario Shores USP – My Health My Way, Dawne says, "I believe the My Health My Way portal contributes to Ontario Shores' priority of patient-centred care by enhancing two-way communication with our patients. Because mental health and addiction healthcare issues are chronic, the patient and family must commit to an ongoing engagement with the care team and their recovery plan of care." Dawne elaborates on other advantages the portal offers, and says, "Outpatients, in particular, can use the portal to gain timely access to their healthcare information, such as assessment and progress notes written

15. care, which matches patients to the be in a better position to make a level and type of service that best difference in the world of mental health meets their needs." and addictions.” To guide other aspiring entrants in the She further adds on and says, field and deliver services based on the "However, simply asking questions and idea of coordinating with patients' being curious is insufficient. It is YOU WILL SUCCEED IF YOU needs, Dawne shares a few notes from necessary to take risks and be willing USE A SITUATIONAL her years of experience. to implement solutions that may not be perfect but are preferable to being LEADERSHIP MODEL AND The Leader's Guide incapacitated by the fear of making the EXCELLENT wrong decision. Take responsibility for COMMUNICATION SKILLS Many budding entrepreneurs might your decisions. And if they don't TO FOCUS ON BOTH GOAL resonate with the statement that to produce the desired results, try again." ACHIEVEMENT AND challenge the status quo, it is necessary to be curious and open-minded. Giving Notes of Customer's Trust RELATIONSHIP depth to this piece of advice, Dawne DEVELOPMENT. FOR ME, says, "If you cultivate a passion for "As a patient at Ontario Shores during IT’S NOT ABOUT ME; I’M A asking questions and taking on the the onset of the COVID-19 pandemic, I SERVANT LEADER. IT IS "why not" position of others, you will was able to see firsthand how quickly ABOUT OTHER PEOPLE.

16. the staff at Ontario Shores adapted to came to embrace myself and learn to to admit myself to a mental health challenges brought on by the positively cope with my anxiety and inpatient unit. After the incident, I was pandemic. Recovering from an eating depression. I began to feel differently determined to seek help and better disorder during the COVID-19 about myself and I developed myself not only for myself but for my pandemic hasn't been easy. The extra confidence in who I am. There are children. I was referred to Ontario stressors of the pandemic have made times when I do feel overwhelmed and Shores LOVE YOU by Shoppers Drug battling mental illness more I revert to my depressive state. But, my Mart Women's Clinic by my challenging. Despite being amidst a therapy has allowed me to know that psychiatrist and the attending pandemic, recovery is still possible and it's okay. I've learned to know it's okay psychiatrist. As each session went by, I is still worth it. To all of those battling mental illness, keep fighting for recovery, and don't feel guilty for reaching out to your support systems, Awards especially during these challenging times. Thank you to all the staff at Ontario Shores, from support staff to medical professionals, who have Ontario Shores has been awarded Accredita?on with continued to support patients on their Exemplary Standing status following a recent review by path to recovery despite the challenges Accredita?on Canada. It has maintained Accredita?on of the COVID-19 pandemic. The work with Exemplary Standing since first achieving that status that you do daily has a meaningful in 2013. impact.” -Sterling Ontario Shores has been named a Greater Toronto Area "For many years, I have suffered from Top Employer for the sixth straight year. Ontario Shores anxiety and depression. Despite the was among select organiza?ons named one of Greater Toronto's Top Employers for 2022 following a suffering and the negative impact, it compe??on that evaluated employers on several had been on me physically, criteria, including work atmosphere, vaca?on benefits, emotionally, and socially, I refused to training and development, financial and health seek help and kept my mental illness to benefits, the physical environment, and community myself. From a young age, starting involvement. with my suicidal attempt at the age of 8, I knew there was something wrong Ontario Shores achieved the Order of Excellence Award with me. However, I grew up with the from Excellence Canada for its implementa?on of notion that being mentally unstable Excellence Canada's Mental Health at Work® meant being weak. When I reached Framework. It is especially proud of this dis?nc?on for adulthood, I became an expert at our efforts to establish and maintain a psychologically safe and healthy workplace. hiding my mental illness. Unfortunately, mental illness is not Ontario Shores is the world's first mental health something that can disappear, no hospital to be cer?fied by the Healthcare Informa?on matter how hard you try. During my and Management Systems Society's (HIMSS) Electronic first pregnancy, I suffered from Medical Record Adop?on Model (EMRAM) at Stage 7, prenatal and postpartum depression, which improves pa?ent safety, decreases ?me and and the same during my second errors, and improves care delivery while using secure pregnancy.However, during my second data. pregnancy, I decided to seek help, but I did not proceed with any treatment Ontario Shores became the first non-academic member over the fear of judgment from those to join Research Impact Canada (RIC), a pan-Canadian network of 23 universi?es and one non-academic around me, but mostly the feeling of ins?tu?on commi?ed to maximizing the economic, shame I felt for myself. Then, during social, and environmental impacts of academic my third pregnancy, I went through a research. severe mental breakdown which led me

17. to seek help and be helped. I will be forever grateful to Bernadette, who taught me that it takes strength to seek help, and to the OntarioShores LOVE YOU by Shoppers Drug Mart Women's The Clinic, for giving me a new outlook on life."-Grace and its "In seven years, I managed to transform my life from someone hopeless to someone with the tools to create hope. I will always be grateful Ontario Shores celebrated 100 years of care in 2019. As expected, much to Ontario Shores for giving me my has changed in mental health care since 1919. "Whitby Hospital" started hope back."-Chelsea modestly with 16 gender-segregated co?ages. When WWI broke out in 1914, the hospital was temporarily turned over to the military for "Ontario Shores is a great place where personnel awai?ng overseas service, and it was later used as a military recovery happens, good work is being hospital to treat veterans. The hospital was temporarily renamed the Ontario Military Hospital. Following WWI, in July 1919, the veterans le? done, and lives are being saved." Whitby to return to civilian life and on October 23, that same year, -Stephen Whitby reopened as a psychiatric facility, renamed the Ontario Hospital to provide mental health care and care to the ones affected. The province's first mental health clinic opened in 1930, along with occupa?onal, recrea?onal and voca?onal therapy. In the 1960s, "Ontario Hospital, Whitby" became "Whitby Psychiatric Hospital." In 1993, Ontario approved $133 million for a 325-bed mental health facility. Whitby Psychiatric Hospital became Whitby Mental Health Centre in 1994, adding outpa?ent care and reintegra?on to the community. In 2004, it was decided to divest and become a stand-alone facility governed under the Public Hospitals Act. Excellence, innova?on, safety, respect, and community guided Ontario Shores Centre for Mental Health Sciences' 2006 founding. Shortly therea?er, Ontario Shores embarked on its first five-year strategic plan. Crea?ng a vision, mission and brand for the hospital's expanded mandate to provide leadership and excellent mental health care via specialized treatment, research, educa?on and advocacy. Ontario Shores' beau?ful landscape fosters a recovery-oriented, compassionate, inspiring and hopeful environment. It's important to express gra?tude for being welcomed on these lands, which are protected by the Williams Trea?es and the historic territory of the Mississaugas, a branch of the Anishinaabeg Na?on.

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20. Most Influential Canadian Women Leaders in Healthcare Leading Quality Control and Quality Assurance in the emerging Psychedelic Industry Arunima Nath (Ann) Director of Quality and Compliance Psygen (18) www.insightscare.com February | 2023

21. he bounds of the medical sector are stretching My career in the pharmaceutical world started in 2011 in beyond its traditional views and are exploring the Quality department for the formulation of oral dosage T innovative ways to cure humankind. To ensure that forms. Eventually, the scope of my work expanded to the results from the trial and error process are safe, it is include tablets, soft gels, capsules, suspensions, and actives. quintessential to have a firm backbone of regulatory I worked on new product launches for the Canadian and processes. US, Europe, LATAM, and APAC regions taking care of the entire life cycle of the pharmaceutical product – from While the government system of checks is the superior and inception to launch. ultimate organ of this process, it is also necessary to streamline the process at the intermediate levels. In order to My career took an interesting turn in 2018 when I started achieve this, leaders like Arunima Nath are devising working in the Cannabis Industry. Since 2021, I have led practical approaches to ensure quality assurance and quality the Quality Assurance, Quality Control, and regulatory control are supervised effectively and lead to a safer health teams at Psygen. I feel lucky to be in such a supportive ecosystem. workplace, with an incredible team of professionals who are passionate about the industry, open to learning, and She is the Director of Quality and Compliance at Psygen contributing to a common goal. Industries which is the world’s first manufacturer dedicated exclusively to the synthesis of GMP-compliant Please tell us about your journey, highlighting your psychedelics, headquartered in Calgary. Established in contribution to Psygen’s success. 2018, the company solved a severe bottleneck for developing novel treatments using psychedelics and I started reading about Psygen in early 2021. The company ultimately for patient health and well-being. was aiming to be the world’s first manufacturer dedicated As a professional with a history of working in the Pharmaceuticals and Cannabis industry and holding a master’s degree in Industrial Pharmacy, she leads the company’s quality assurance department and helps it to get quick regulatory approvals from the USFDA and Health Canada. Her role is enabling in replacing stigma with curiosity and ignorance with evidence. As a leader and an expert in the Psygen will codevelop industry, she, along with her team, has played a pivotal role technologies with strategic in granting Psygena letter of authorization from Health partners as we provide Canada to supply patients with Psilocybin through the Special Access Program. commercial opportunities for certain production As there is more to her story and Psygen’s innovative technologies. Our IP strategy approaches, let us uncover all of them by going through the interview highlights below! is to identify valuable innovations while improving Arunima, could you kindly tell us about your our trade-secret inspiration behind venturing into the healthcare sector? manufacturing processes. Since high school, I have always wanted to contribute to saving lives and impacting patients’ well-being. My zeal led me to study pharmaceutical sciences in my undergraduate degree. Later, I studied for a master’s program in Industrial Pharmacy. (19) www.insightscare.com February | 2023

22. exclusively to the synthesis of GMP-compliant Along with my role at Psygen, I am pursuing an MBA psychedelics, headquartered in Calgary. A position in the program as a full-time student with the Haskayne School of Quality department steered me to join Psygen. I met Danny Business, University of Calgary. Motyka and Dr. Peter van der Heyden, Psygen’s co- founders, and their goals resonated with me deeply. Could you please elaborate upon the core values on which Psygen is built and what the mission of the My team is responsible for establishing the engineering, company is? controls, and qualification of our 17,000 sq. ft facility, developing and implementing the entire Quality Psygen envisions a world where psychedelic drugs are management system, and qualification of all associated recognized as valuable tools to improve mental health and instrumentation in the Quality Control and Production lab. wellness. Psygen will improve access to these medicines by deploying novel technologies to produce psychedelics at an Psygen was able to manufacture two GMP batches of unprecedented scale, ensuring a safe, non-exclusive, and Psilocybin in partnership with a third-party licensed dealer, cost-effective source for innovators. establishing our customer base in Canada and beyond. Psygen is the first manufacturer to receive a letter of Our team offers unparalleled knowledge and manufacturing authorization from Health Canada to supply patients with capabilities from over 50 years of experience in Psilocybin through the Special Access Program. This is an manufacturing psychedelic medicines. incredible accomplishment for us as a team and demonstrates our strong relationship with Health Canada. The values of generosity, gratitude, curiosity and connection drive and motivate our team to be the seeds of change we hope to see. We believe it is time to replace stigma with curiosity and ignorance with evidence. Kindly shed some light on the services and the immersive benefits that make Psygen stand out from the competition. Psygen is one of the few dedicated psychedelic manufacturers globally. Our competitive advantage stems Since 2021, I have led the from more than 50 years of combined experience Quality Assurance, Quality synthesizing psychedelics, as well as our state-of-the-art Control, and regulatory GMP production lab. When Psygen was founded in 2018, no dedicated manufacturer of GMP psychedelic APIs teams at Psygen. I feel lucky existed – a serious bottleneck for the development of novel to be in such a supportive treatments and, ultimately, for patient health and well- workplace, with an incredible being. team of professionals who Psygen is a Health Canada licensed dealer capable of are passionate about the producing and selling restricted drugs. Our scientific team industry, open to learning, develops innovative production methods to both meet the and contributing to a requirements of the industry, as well as generate IP around these novel production methods for our customers. common goal. The legal counsel at Psygen and the Regulatory team have expert working knowledge of the Controlled Drugs and Substances Act and the associated regulations that strengthen the strategic partnerships with all our clients and support their project requirements. (20) www.insightscare.com February | 2023

23. Please elaborate on the technological developments and integrity of the task you have been given, and consider how the patented technologies that the company incorporates that action or task is assisting your company in reaching a when catering to the dynamic needs of the healthcare certain milestone. Keep yourself apprised of the regulatory sector. updates by the agencies, i.e., Health Canada, FDA, ICH, etc., to have an insight into regular updates in the industry. Technological developments in CMC (chemistry, manufacturing, and controls) are constantly evolving. Apart from your journey, how do you envision further Although CMC is sometimes overlooked in favor of clinical strengthening Psygen’s stronghold in 2022 and beyond? development, it is a key driver of significant advancements in drug development, inventing cutting-edge The year 2022 has been a year of highs and lows for the pharmaceutical technologies, reducing development costs, psychedelic pharmaceutical industry, beginning with much and increasing access to GMP-grade psychedelics. excitement and investment and ending with consolidation and attrition in demand. As the market for traditional Psygen is focussing on In-house research and development psychedelics (e.g., Psilocybin and DMT) waned and interest to modify current chemistry for scalability for different in the more patentable Novel Chemical Entities (NCEs) molecules. grew, Psygen recognized new opportunities to support drug developers. In the psychedelic space, there have been significant challenges to patent reviewers. We are leveraging our deep For my team, the focus is on validating the production of knowledge of the space, in collaboration with our in-house various psychedelic compounds (e.g., LSD and MDMA) to IP counsel and have several patents pending. Psygen will support our customers’ ongoing clinical trials around the codevelop technologies with strategic partners as we world and receiving a Drug Establishment Licence from provide commercial opportunities for certain production Health Canada. To maintain our position as an industry technologies. Our IP strategy is to identify valuable leader Psygen will focus on our innovation project, innovations while improving our trade-secret executing a partnership for the development and manufacturing processes. deployment of novel technologies that will aid both drug discovery and production, two critical components of our Psygen has a novel process for the synthesis of Psilocybin, customers’ drug development plans. that leverages new technologies in the field of synthetic chemistry. We also have a patent pending psilocin recovery protocol (increasing the overall reaction and recovery yield of Psilocybin by 50%). Being an experienced leader, what is your intuitive advice for budding youngsters venturing into healthcare? You need to pick a profession that you enjoy both studying and working in. Be driven, diligent, and hardworking. There is no shortcut to success, and even if there were, maintaining it would be much more difficult. Young people who are interested in the healthcare and pharmaceutical industries must define their areas of interest. It’s a vast industry with several distinct divisions you can lead and plenty of ongoing and unfinished research. Focus on learning from scratch and maintaining a good foundation of learning. Always strive to see the wider picture of your assignment, maintain the accuracy and (21) www.insightscare.com February | 2023

24. Keys to Success (22) www.insightscare.com February | 2023

25. Strategies for Leadership in Rather than assigning tasks, transformational leaders teach eadership is regarded as an essential role in people to think for themselves and find the best ways to healthcare. It is no longer acceptable for medical achieve their goals. Transformational leaders in healthcare, L practitioners to disregard the importance of effective for example, may encourage their team to find new ways to leadership in today's medical environment. In an era of provide the best possible care rather than dictating how this financial incentives and quality expectations, Western care must be delivered. medicine is witnessing a convergence of forces reshaping the healthcare system. Transformational leaders excel at changing systems, solving problems, motivating their teams and setting good Regulation, affordability, access, improved care, and examples. evidence-based decision-making is becoming more critical in healthcare. Healthcare leaders have progressed from Systems Leadership being captains of small practices to captains of inter- professional teams of subspecialists, care models and Systems leadership is a relatively new type of leadership essential staff charged with achieving optimal patient care that is well-suited to the complex challenges of healthcare and outcomes. management. With the health industry's rapid pace of change, leaders are A systems leader seeks to understand the systems and expected to manage organizational, policy and patient processes that surround them and the community that those mandates. Furthermore, the challenges that health systems are built around. They then engage stakeholders in practitioners and leaders face in leadership diversity, complex conversations to map strategies, build trust and cultural competence, communication and health literacy then act with accountability if any changes are to be place a greater emphasis on these roles. implemented. Leaders must demonstrate expertise in clinical decision- A systems leader executes tasks or changes with shared making and patient focus to enact and implement change. goals and principles in mind. Systems leaders consider their surroundings, the processes surrounding them and the Let's have a look at the leadership strategies in healthcare people working within the system. and learn more! Authentic Leadership Transformational Leadership Authentic leadership is a growing leadership style Transformational leadership in healthcare management is a embraced by leaders inside and outside healthcare. leadership style that teaches employees how to take Authentic leaders prioritize people and ethics over profit. ownership of their roles and exceed expectations. (23) www.insightscare.com February | 2023

26. Authentic leaders are, first and foremost, self-aware. They Ÿ Acknowledge the business side of healthcare understand that their actions and decisions impact others and strive to critically examine their strengths and Many healthcare environments today are run as weaknesses to be the best leaders possible. They also lead businesses; even if they are not, they can benefit from a from the heart, prioritize long-term results and are business mindset in terms of creating efficiencies and transparent and consistent in their interactions with others. freeing up resources for future investments. Authentic leaders are people-oriented leaders with a solid Influential healthcare leaders must understand their moral compass who prioritize others over themselves. organizations' finances, how to create efficiencies and how to save and raise funds without sacrificing high- Servant Leadership quality patient care. Servant leadership is the final type of leadership required Ÿ Prioritize Patient Care for effective healthcare management. Servant leaders are highly influential leaders who focus on motivating others, Healthcare is a balancing act, but nothing is more building relationships and developing team members' skills important than providing exceptional patient care. to inspire them to lead. Influential leaders in health care must always put patients first. Servant leaders are profoundly caring individuals who strive to provide every team member with the resources Prioritizing patient care can include constantly they require to succeed. They are particularly adept at reviewing processes to ensure that they meet patient leading multidisciplinary teams and are generally well-liked needs, conducting quality surveys, soliciting feedback and respected. from patients and the community and regularly asking how things can be done better. Leadership Management Tips To summarize, With a great deal expected of healthcare leaders, it is easy for them to become overwhelmed. Leaders frequently seek With the complexity of healthcare management, healthcare out best practices to ensure adequate healthcare leaders are expected to do more and better than they did management. yesterday. This is what makes the healthcare leadership field both challenging and exciting. Ÿ Recognize Talent and Know how to Sustain it As a result of constant upskilling and access to industry Influential healthcare leaders must be able to recognize updates, healthcare leaders can be confident in providing talent, which includes understanding both the technical optimal care and outcomes. and soft skills that talented employees must possess. - Shreyasi Shelke They must also understand how to create effective workplace environments, including providing appropriate remuneration and development opportunities to retain employees. Ÿ Understand that change and complexity would be a constant and manage it Change is the only constant. As a result, influential healthcare leaders must understand how to manage change effectively. Change management must include structured, consistent, measurable processes, such as effective communication and leading by example. (24) www.insightscare.com February | 2023

28. Intview With Insights Ce As a current law student, I am passionate about facilitating a platform for young black women interested in legal work, amplifying the voices of those who are underrepresented in the legal system, and restoring a strong relationship between the legal system and BIPOC communities. Debra Olaniyi Associate Manager, Programs and Services Federation of Black Canadians

29. D Oliyi Propelling a Change For Canadians of Black Descents he diversity of black communities across Canada is amplifying the voices of those who are underrepresented in rising. These communities are diverse, resilient, the legal system, and restoring a strong relationship T creative, and multifaceted, such that for the first between the legal system and BIPOC communities. time in Canadian history, there are over 1,000,000 Black Canadians who call Canada their home. This number is I started working at the Federation of Black Canadians as only expected to be doubled by 2036. an anti-racism project coordinator, where I was able to contribute to the foundations needed to challenge and Such a rise in diversity surfaces challenges within the restructure institutions that are anachronistic in their nation, especially associated with race, economic security, representations of diversity and anti-racism from a national criminal justice, health, education, and the community as a standpoint. This was achieved through the development of whole. These challenges may continue to exist until black the Black Pulse, a digital anti-racism toolkit that addresses communities come together and collaborate in groups to and educates the issues facing Black Canadians, as well as affect change within the country. offers resources to support growth. Debra Olaniyi, the Associate Manager of Programsand Brief us about yourself and shed some light on your role Services,joined the Federation of Black Canadians when participating in the interests of FBC. What (FBC)—for the sole reason to discuss these challenges that services are you able to conduct daily? exist for Canadians of African descent nationally and advancing their overall social, economic, political and I am currently a law student at the University of Leicester, cultural interests there. and I have an Honours Bachelor of Arts from the University of Toronto in Political science, sociology and women and Her journey hasn't been easy. In an interview with Insights gender studies. Pursuing these courses has amplified my Care, Debra shares her thoughts on her contribution to work at The Federation by equipping me with the skills, fighting against racial injustice for Canadians of African resources and knowledge to conduct research and descent and ensuring their safety, security and overall program/event development that serves our communities. I diversity there. She aligns her steps and gathers courage by have previously sat on the Nobellum Student and Alumni reminding herself of FBC's mantra — "Stronger Together- Committee as the Co-Chair, where I was able to support the Nothing About Us Without Us." development of an Innovation aimed at supporting Black entrepreneurs. As an associate manager of programs and services, I often lead the development and execution of Following are excerpts from the interview: partnered events and programming such as Financial Kindly tell us the source of inspiration. What led you to literacy, coding workshops, and much more alongside my serve the Federation of Black Canadians (FBC)? amazing team. As a current law student, I am passionate about facilitating a platform for young black women interested in legal work, (27) www.insightscare.com February | 2023

30. Whether you want to learn more about volunteering or speaking positions at the FBC or simply know more about her, Debra can be reached at Debra@fbcfcn.ca Can you elaborate upon the core values, vision, and mission to which FBC aligns its operations daily? The Federation of Black Canadians (FBC) is a national, non-profit organization driven by Black organizations across the country. The Federation of Black Canadians advances the social, economic, political, and cultural What are some of the challenges you face when interests of Canadians of African descent. The overarching conducting projects and how do you turn them into mantra is that we are "Stronger Together – Nothing opportunities for growth? About Us Without Us." There is a lot of emotional management that comes with I can wholeheartedly say that working with FBC has made working for the Black community. Individuals share stories me realize how important it is to understand and learn your that are just heart-breaking. However, it pushes you harder community's wants and needs before delivering any to want to create programs and services that will alleviate events/programs. This is evident in our survey collection, the stress and burdens of being Black in Canada. community hubs, national partner meetings and much more. Additionally, it's important to understand that you will We do believe in our mantra, "Nothing About Us Without never please everybody, and you alone cannot solve all the Us." issues. This is why having a dedicated team is extremely important and leaning on them has helped me grow in so What priority areas in your opinion, do the black many ways. community in Canada struggle with at present? How can FBC work towards addressing the matter? What advice would you like to give to budding enthusiasts who desire to participate in and serve the I believe career development, education and financial FBC? literacy are important areas in which the Black community can continue to grow. Over the past couple of years, I have My mantra is "Be the change you want to see." There've seen growth in all these areas for the Black community and been so many opportunities and rooms I have been blessed our allies. However, change doesn't happen overnight, and I to walk into because I woke up and decided to be the am optimistic about the promises that many corporations change I wanted to see. Start small, volunteer, attend have made in light of the brutal murder of George Floyd in networking events, and set up a meeting. Take whatever 2020. first steps you need to take and build up from there. Another piece of advice I would like to give is to be optimistic I hope to see more of these changes or opportunities in the enough to try new things and think outside of the box; new year. There are many opportunities FBC is launching change isn't made by being "realistic." FBC is always open in the new year that will speak to these areas, and I urge to welcoming new volunteers, speakers etc. everyone to stay connected or get involved to learn more. (28) www.insightscare.com February | 2023

32. Joanne Joanne Joanne Approaching Care Provision and Decision-making Simons with Kindness You can choose magine being diagnosed with a disease rife with stigma the type of life you want, and and social repercussions. What would be your the way people experience you. I emotional state? How would you sustain through the prejudices across the community? Make it good because For those living with the impacts of stigma, it is important ‘life is good’. to find inspiring hope. A hope that includes empathy, - Learning from Joanne Simons’ father compassion, and kindness in the community. This fall, we Below are the interview highlights. met Joanne Simons , who made it her mission to create places of safety and belonging for those who face Joanne, kindly brief us about yourself and your difficulties in feeling connected with their surroundings. professional journey so far. With her enriched volunteering experience in not-for-profit organizations, she has helped transform the lives of many I learned the importance of volunteer work at a young age. with her kind and compassionate approach. It has always been an important part of my family’s life. Almost 20 years of experience in multiple leadership roles Entering the not-for-profit sector, initially as a fundraiser, helped her understand patients’ medical and emotional helped me connect to the community and offered a way to issues and the social ailments involved with prejudiced contribute to others. On that journey, I got interested in the diseases such as HIV. Currently, she is the CEO of Casey mission work of the agencies I worked for. Since then, I House, a specialty hospital in Toronto providing ground- have started to enhance my skills in program development, breaking care to people living with and at risk of HIV. public policy and organizational leadership. Joanne is the ideal empathetic leader that the world of HIV care delivery deserves. What has been the biggest motivation and inspiration for you throughout your life that has helped you become At Casey House, she leads the organization’s mission of a successful leader? judgment-free care delivery while enabling people living with and at risk of HIV by focusing on possibilities rather I have benefited from tremendous leaders who took the time than constraints. to mentor and coach me throughout my career, providing both encouragement and critical feedback. But my biggest In the following interview with Joanne, we were amazed to inspiration is my father. While he died five years ago, I hear her insights on her leadership experience and the continued to hold his voice in my head. Back then, he had a success she brought to Casey House. bright, kind, generous mind and a fierce determination that I aspire to develop too. (30) www.insightscare.com February | 2023

33. Most Influential Canadian Women Leaders in Healthcare Joanne Simons CEO Casey House (31) www.insightscare.com February | 2023

34. Please tell us about Casey House and the developments consumption services on-site so that people who use and ideas that led to its inception. substances can do so in a safer environment with a reduced risk of death. On our inpatient unit, if a person is receiving Casey House has evolved and grown from our early days as safe supply in the community, we continue to support them a hospice to a hospital providing care for people living with to access this treatment during their admission. Safe supply and at risk of HIV. Anchored on a foundation of activism, is a prescribed pharmaceutical opioid that helps to reduce advocacy, and trailblazing, our roots stretch back to the harm associated with the current street supply, including overdose. AIDS pandemic, when pervasive stigmas and discrimination left people to die without access to patient- centered care. What has been a turning moment in your life that has shaped your professional journey profoundly? Our founders created Casey House in 1988 as the first stand-alone facility for people living with HIV and AIDS. Having lost my mother to domestic violence at a young age, They believed that everyone deserves to be cared for with I am driven to create places of safety and belonging for dignity, compassion, and respect. Identifying gaps in the those who have found themselves isolated or disconnected system, they developed innovative new approaches to from their community. Everyone deserves the opportunity deliver socially-just care and played a leading role in to live, thrive and be free of violence and fear. advancing HIV health care. As an experienced leader, what advice would you like to How are you guiding Casey House to achieve its mission give to budding entrepreneurs wishing to enter this and vision statement and be committed to its core industry? values? Despite having years of experience, I’m still learning and As a hospital providing care for people living with and at seeking new knowledge every day. Hence, one should never risk of HIV, it is paramount that we listen to and hear the stop learning. voices of our clients; they guide us and ensure we stay true to our purpose and values. One piece of advice I don’t think I’ve heard often enough is that kindness matters. That doesn’t mean you are a We want to ensure that, in partnership with them, we have pushover. Approaching issues or decisions with kindness, the opportunity to offer compassion while also having a even if they are hard, helps to ensure that you are making the right decision rather than the ones that come from a lasting impact on healthcare delivery. We also want to ensure that everyone is treated equitably. At present, we place of anger or achieving a personal agenda. have a great deal of focus on diversity and inclusivity. The second is the one I continue to learn from Stephen What are the key offerings of your organization? Covey – listen with the intent to understand, not to reply. Lastly, the one thing I learned from my dad is that you can Casey House’s key offering is access to compassionate, choose the type of life you want and how people experience judgment-free health care that considers the social you. Make it good because ‘life is good’. determinants of health. Our approach to judgment-free care, meeting people where they are, and focusing on What are the future goals of your company? How do you envision upscaling its operations and reach in 2022 possibilities rather than constraints is revolutionizing health care. and beyond? In your opinion, what challenges do you face while Casey House welcomes new clients for both inpatient and delivering inpatient and outpatient services for patients outpatient services. Over the past year, we have seen an with HIV/ AIDS? How are you infusing your leadership increase in visits and have expanded our outpatient to turn them into opportunities and provide the best programming to meet our client’s needs. In addition to a patient care? lack of access to health care, some of their most pressing challenges include lack of access to housing, mental health The overdose crisis across Canada has killed many, and the concerns and substance use that interferes with daily living. poisoned drug supply continues to place people at great risk These, combined with an increasingly toxic drug supply, of harm and death. Having responded to many overdoses make it difficult to achieve health and wellness. These are inside and outside our hospital, we opened supervised systemic issues that will need multiple players to solve. (32) www.insightscare.com February | 2023

36. Present and Future (34) www.insightscare.com February | 2023

37. Significance of W in Healthcare LEADERSHIP omen are essential in healthcare leadership Present Scenario because they bring various perspectives, skills W and experiences. Their leadership contributes The importance of women in healthcare leadership remains to developing more inclusive and equitable healthcare critical today as they continue to shape the direction and systems capable of meeting the needs of all patients, delivery of healthcare services. With the ongoing COVID- particularly women and marginalized communities. 19 pandemic highlighting systemic inequalities and the According to studies, organizations with gender diversity need for inclusive and compassionate leadership, women's at the top perform better financially and have higher levels contributions to healthcare leadership are becoming of patient satisfaction. increasingly important. Women are underrepresented in executive positions despite Women leaders bring unique perspectives and experiences their active participation in the labor force. Women are to the table and are frequently on the cutting edge of estimated to hold only about 25% of health leadership roles innovative solutions to complex healthcare challenges. globally. Women make up nearly 70% of all health and Women leaders are also crucial in advocating for the needs social care workers massive globally and almost 90% of of underserved populations and promoting diversity, equity nursing and midwifery workers. and inclusion in the healthcare industry. Women in leadership positions in healthcare strengthen the industry, Women leaders also contribute to the promotion of work- benefit patients and help drive meaningful change in life balance and the advancement of other women in the healthcare. field. Overall, having more women in healthcare leadership positions improves outcomes for both patients and the Future Scenario healthcare system. The future importance of women in healthcare leadership is Let's look at the present and future scenarios to learn more critical as the healthcare industry evolves and faces new about how to support women leaders better! challenges. Women leaders will bring various perspectives (35) www.insightscare.com February | 2023

38. The plan aims to achieve equal treatment and opportunities and approaches to complex healthcare issues, resulting in for men and women and eliminate gender discrimination. more innovative and effective solutions. The program is overseen by a committee (the Equality Commission), which monitors the plan's progress and Their leadership will also contribute to the healthcare outcomes. industry's improved ability to meet the changing needs of patients, particularly those from marginalized communities. Ÿ Work-life integration policies are family-friendly Women leaders will also be essential in promoting diversity, equity and inclusion in the industry, creating a more According to the research, women shoulder a more inclusive and compassionate healthcare system for all. significant proportion of childcare and domestic care responsibilities, which may influence their career Ways to support Prominence of Women Leadership advancement opportunities and desire for them. Women leaders will also serve as role models and mentors Flexible policies will likely enable more women to advance for future generations of women in the healthcare industry, to senior leadership positions. Flexible work arrangements assisting in creating a more equitable and balanced future promote work-life balance by balancing the needs of the for all. employee and the organization's needs. In short, women in healthcare leadership will be influential To be successful, the organization must have a flexible in the future because of their capacity to drive positive workplace policy in place, including the option to work change and influence the direction of healthcare for the flexible hours and the technology to accommodate the better. request if a remote work option is requested. Ÿ Creating networks of learning and support Family-friendly policies are critical to achieving a work-life balance and supporting both men and women in taking an Creating shared spaces, such as women's networks, where active role in their families. It can assist employees in women can come together to share experiences, support one reducing stress and improving job focus. another and make changes is one way to support women in leadership roles. Parental leave, childcare compensation, elder care compensation, remote work, family medical leave, and These networks have provided members with various health care coverage are family-friendly policies. valuable opportunities, including coaching and mentoring and access to resources that would otherwise be difficult to To summarize, obtain. From inspirational speakers about their career journeys and challenges; lobbying for change on specific Women are a pertinent part of the healthcare workforce and topics, such as the gender pay gap; and providing shared should be equally represented in senior leadership positions experiences to help people connect and unite. worldwide. This article outlined some ways that organizations and governments can assist women in Women's networks can impact gender equity in the advancing to leadership positions in healthcare. healthcare workplace by combining activities that promote confidence, connections, and professional or personal Despite significant advances made by women in the development. workplace, everyone has a role to play in ensuring that organizations achieve gender equity in the leadership ranks. Ÿ Creating an equity strategy It is critical to carry out organizational process-related actions to promote gender equality and the role of women - Shreyasi Shelke in healthcare leadership. Organizations with an equality plan are one of the strategies that have shown evidence of success. The first step in developing such a plan is to analyze the organization to evaluate its current state and develop the plan's indicators. (36) www.insightscare.com February | 2023

40. Most Influential Canadian Women Leaders in Healthcare Kate Culter Enhancing Patient Care with Technology Leadership Kate Culter President & CEO Medinet (38) www.insightscare.com February | 2023

41. n the pursuit of developing comprehensive, equitable, End-user support is key. I am very proud of the work we do and integrated health care, the integration of to enable front-line healthcare workers access to vital I technology has facilitated multiple functions to patient medical information. improve the patient journey. From monitoring the quality of care to capturing information about patients’ medications – Please tell us about your journey, highlighting your technology has enhanced communication among care contribution to Medinet’s success. providers. When I joined Medinet in 1990, we were pioneering Digital For this reason, “92% of health systems are considering Lab Report Distribution in doctor’s offices and hospitals digital capabilities as a pathway to improve their from BC Bio-Medical & Metro-McNair (now LifeLabs), relationships with customers, establishing their trust and and Vancouver Hospital. We brought on one medical office loyalty,” as per a Deloitte survey. Yet 60% of them were and hospital at a time until our network grew to include still midway through their journeys from an ideal digital 75% of private practice physicians and 95% of hospitals state. receiving digital lab reports in the province from both private and public laboratories. Kate Culter, the President, and CEO of Medinet, understands that change could be conflicting, especially in While many lab reports were still going to a printer in the its initial stages with a lack of implementation management. 90s, we were able to improve the accuracy and speed of Providing her support with a patient-centric approach, she reporting patient results. Despite being early days for encourages healthcare end-users to accelerate the adoption EMRs, we were also converting lab data to HL7 for a of new systems and implement them successfully. couple of big clinics, so they could see patient lab reports and trends in their digital charts. Committed to her goal of making patient care faster, easier, and more convenient for clinicians, she leads Medinet, a secure e-Health solution provider that offers software and services for private physicians and health authorities, including secure email, access to the British Columbia (BC) PharmaNet database, and medical billing systems. Our Team understands that Let’s dive into Kate’s strategies for enhancing patient care. front-line healthcare workers Below are the interview highlights. are the most important What was your inspiration behind venturing into the stakeholders in the medical healthcare sector? system next to patients. Information technology and I didn’t exactly venture into healthcare. Initially, I thought I would end up in the film business. When I started out, film project management people exist was a burgeoning industry in BC, and I was seeking a only to enable the front-line creative pursuit. with technology and support. There’s that word again! As it turns out, healthcare is plenty creative. Government restrictions bind us. Our health authority and practitioner clients are constrained by extraordinary budget and resource challenges. It makes for an exciting environment. (39) www.insightscare.com February | 2023

42. By the 2000s, we pioneered Medinet Access to systems we don’t even provide because we answer our PharmaNet. The BC government did a very clever thing at – phones live and that’s just fine with us! We love hearing that time. They created a specification for the use of from our clients. It is how we learn. provincial PharmaNet data in physician offices and hospitals and ran a Request for Proposal Qualification for Please elaborate on the technological developments and vendors to build software applications for access to patient the patent technologies that the company incorporates medication history information. I say it was clever because when catering to the dynamic needs of the healthcare I am a big fan of government IT projects that leverage sector. private technology firms to be responsible for systems, while the government maintains overall accountability We develop software that follows our client workflow. We through conformance activities and auditing. don’t tell physicians, nurses, and their care teams what their process should be. We work hard to understand their We also operate the largest medical billing business in BC situational challenges and create solutions that fit their with Medinet Integrated Physician Billing Solutions. We unique circumstances. One size does not fit all because understand our job is to reconcile accounts and earn that’s not real world. maximum revenue for our hospitals and practitioners. That said, in this time of big data, we also focus on aggregating What are some of the change-management challenges billing data for our clients and supplying it in a useful you face and the most important lessons you have format for analytics purposes. Our clients use Medinet learned in your professional journey so far? billing data to satisfy key performance indicators in the areas of physician compensation, patient safety, corporate The biggest change management challenge is making sure finance, and more. our clients have budgeted for change management. Providing training and education opportunities for end- Can you elaborate upon the core values on which users who are expected to adopt new systems is key to a Medinet is built and the company’s mission? successful implementation. Our team understands that front-line healthcare workers are Being an experienced leader, what is your intuitive the most important stakeholders in the medical system next advice for budding youngsters venturing into to patients. Information technology and project healthcare? management professionals exist only to enable the front line with technology and support. There’s that word again! Remember who you are serving. Patients, nurses, and doctors are at the center of every IMIT healthcare project. Tell us more about the services and immersive benefits Or they should be. that make Medinet stand out from the competition. Apart from your journey, how do you envision further As you may have gleaned, our commitment to supporting strengthening Medinet stronghold in 2022 and beyond? clients is as profound as our commitment to technology. In our view, you can’t have one without the other. Doctors and Medinet’s future continues to center around data integration nurses are simply too busy to spend time managing with other healthcare systems, aggregation and analytics. complex software applications or glitches. We train our We want to enable our health authority and physician clients to contact us immediately if they are having trouble. clients to leverage the power of their medical data to We endeavor to always respond in real-time. This sets us improve patient safety, influence physician education, widely apart from our competitors. We end up supporting maximize revenue and keep costs down. (40) www.insightscare.com February | 2023

46. Most Influential Canadian Women Leaders in Healthcare Lisa Klco CEO Lisa Klco Mental Health Made Accessible, Affordable and Patient-centric (44) www.insightscare.com February | 2023

47. appy are those who find hope in the darkness, were continuously shut down. I remember being advised by Happiness in misery, and healing; when in pain! a major lender that they wouldn’t fund health care because H it was too risky or that “We ladies had a good idea, hence we should come back when it was an actual business.” But this transition may take a deep toll on one’s mental Thus, we found other creative ways to make it happen. well-being, if ailments are not treated in due time. Understanding this significant factor of mental health, Lisa Sooner we were finally able to have things set up to open. Klco — CEO of Nōmina Integrated Health, has embarked Thankfully, being well-versed in overcoming obstacles, we on a journey to support the mental health needs of every were able to pause, re-group and open. We knew that there Canadian. would be a need for mental health support following the isolation of the pandemic. We were willing to take the risk. But why did Lisa pursue this path? Thus, I took early leave from the military and set our course on navigating health support for those who may need it. The following research analysis will be a guiding trail: What inspired you towards Nōmina Wellness? Kindly According to a study, mental illness has become a rising brief us about its inception story. concern in Canada in the past few years. The greatest decline has been observed in children and young adults, Growing up in a family that was deeply afflicted by mental where one-third of Canadians aged 15 or older suffer from health issues, I got to see their first-hand struggle to find having unmet mental health needs. But despite its resources. In addition, while working as a mental health significance, 75% of those with mental disorders still lack leader, I saw different models of care, systems and access to specialized treatment services, as per the vacancies in the communities to support the care that Canadian Addiction and Mental Health (CAMH) report. people needed. My almost 25 years in the military allowed me to work with Bridging this gap, Lisa leads Nōmina Wellness—a mental trauma, transformational change and leadership in varying health treatment facility, and aligns its operations in a capacities. This experience, as difficult as it was both collaborative and integrated approach, thus making mental health care not only flexible to patient needs while personally and professionally, allowed me to grow and facilitating accessible and affordable care. become the person I am today. I knew from there that I wanted to help close this gap. Hence, we set out to become In the following interview, Lisa sheds light on her a national resource for mental health services. We wanted to leadership journey and the key services. help offer trusted care with skilled professionals and work in a collaborative, more interdisciplinary approach. Below are the interview highlights! What are its key services, and how is it impacting the Lisa, how did you start your professional journey? How demographic concerned? did you overcome the challenges you faced while becoming Canada’s Most Influential Healthcare Leader We offer a wide range of mental health services, from one- in 2022? on-one counseling, family programming, couples and sex therapy and group therapy to our unique outpatient program I actually started my professional career as a hairdresser, and forest and adventure therapy. We tried to understand the connecting with others and hearing about their struggles. I market gaps and deliver evidence-based programs to was also working in the Canadian Armed Forces (CAF) support the treatment needs. Advanced training in areas while going to school so that I could afford my studies. I such as ISTDP, EMDR and cognitive modalities such as just knew that I wanted to do more to help people. Being CBT, DBT, and ACT, DNF are all so important to us. the first and only one in my family to graduate with a degree, I knew that I wanted to do more. So, I spent the How does the organization provide holistic healing with next decades studying, learning, and doing all I could to dual diagnosis? How is this novel approach create a place that could offer more for those who need revolutionizing the healthcare industry? complex support as my family did. A dual diagnosis refers to a person who suffers from both a Years later, as I had finally started working as a clinician, developmental concern and a mental health diagnosis. It is we set our focus on opening an inpatient operation. But we (45) www.insightscare.com February | 2023

48. Trea?ng just the substance use disorder leaves a person incredibly suscep?ble to relapse as they are not treated for the underlying or co-morbid condi?on. Through Nōmina Integrated Health, we have tried to develop more integra?ve programs and approaches to care to help stabilize both substance use and mental health concerns. often seen when a mental health disorder is co-occurring with a substance use disorder. Treating just the substance use disorder leaves a person incredibly susceptible to To help bridge that gap, we are proud to offer several no- relapse as they are not treated for the underlying or co- charge mental health options facilitated by our experienced morbid condition. team of clinicians, such as our no-charge mental health clinics and group support programs. We have tried to develop more integrative programs and approaches to care to help stabilize both substance use and Even programs such as our IOP or our advanced trained mental health concerns. Nōmina’s Intensive Outpatient clinicians are all trying to make health care more accessible. Program (IOP), for example, is an accessible and affordable We have a team approach because we are larger clinics with option for those who need more robust addiction and integrative models. This helps us provide care in a more mental health support. It is designed to allow flexibility for comprehensive way. those who are working or who may have other commitments for part of the day and cannot attend in- How are you integrating leading therapeutic techniques patient treatment. with emerging technological tools to enhance a patient’s wellness journey? Our IOP includes: Ÿ Full initial assessment with various providers as As healthcare professionals continue to seek out more determined by your treatment plan. advanced and effective therapies for our patients, we are Ÿ Weekly psychotherapy sessions with both a primary increasingly utilizing innovative evidence-based techniques clinician and a dedicated support counsellor. like Direct Neurofeedback and EMDR. These cutting-edge Ÿ Direct Neuro Feedback tools leverage advances in technology to enhance our Ÿ Group classes such as aftercare groups, patients’ wellness journeys. psychoeducational support, 12-step recovery group meetings, women’s and men’s group meetings, SMART What are the future goals of the organization? How do Recovery meetings you envision scaling its operations and reach in 2022 Ÿ Support for fitness and other lifestyle needs and beyond? Ÿ Integrated family education and support —including an intensive online family program delivered over the Truthfully, we don’t know what 2023 will bring. In 2022, course of a weekend we have opened our Winnipeg and St. Catharines clinics. We hope to reach a few new locations across Canada in What, according to you, are the current pitfalls in 2023. While we are remaining open to possibilities, we are bridging gaps while providing mental health care? How slowing down to focus on the tremendous opportunities we are you managing to overcome them? have already had. We have been so grateful to be invited into the communities we are in and are honored to be a part At Nōmina Integrated Health, we understand that not of their care. everyone has the same access to quality mental health care. (46) www.insightscare.com February | 2023