Most Influential Canadian Women Leaders in Healthcare, 2024 January 2024

January | Issue 01 | 2024 Charting New Horizons The Impactful Presence of Women in Canadian Healthcare Leadership Building Bridges Women Leaders Connecting Communities Through Healthcare Innovation Influential Most CANADIAN WOMEN LEADERS HEALTHCARE 2024 in

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A Canadian Women Leaders in Healthcare, 2024." While the Canadian healthcare system has made commendable strides in embracing diversity, it is crucial to acknowledge that there is still a considerable distance to cover. s we step into a new era of healthcare leadership, it is both a privilege and a responsibility to present to you our special edition: "Most Influential venture into the dynamic world of healthcare. Their journeys offer invaluable insights and lessons that can illuminate the path for those about to embark on their own professional ventures. Rising Above the Challenges As you navigate through the pages of this edition, we hope you find inspiration, motivation, and a deeper understanding of the challenges and triumphs that define leadership in healthcare. Let the stories within these pages serve as shining examples of hope, guiding us all toward a more inclusive and equitable future. For women aspiring to leadership roles, the journey is often compounded by intersecting forms of discrimination – be it rooted in racism, colonialism, ableism, or homophobia. Despite these challenges, we find stories of remarkable resilience and determination among the women leaders who have risen above these barriers. Wishing you an enlightening read ahead! In the pages that follow, we dive into the inspirational tales of these visionaries, celebrating their achievements and the transformative impact they have had on the healthcare landscape. Their stories are nothing short of powerful narratives that exemplify the strength of the human spirit when coupled with a relentless commitment to excellence. This edition of Insights Care serves not only as a celebration of these influential Canadian women leaders but also as a guide for aspiring young professionals looking to Managing Editor Managing Editor

Contents 08 Dr. Lynne LeSauteur Spearheading Innovation in Life Sciences 16 Lori Marshall 28 A Visionary Healthcare Leader Driving Collaboration, Innovation, and Community Commitment Valerie Ross Guiding the Future of Healthcare with Expertise and Vision 12 Through Healthcare Innovation24 Charting New Horizons The Impactful Presence of Women in Canadian Healthcare Leadership Building Bridges Women Leaders Connecting Communities

Editor-in-Chief Chidiebere Moses Ogbodo Influential Most Managing Editor Pearl Shaw Executive Editor Natalie May CANADIAN WOMEN LEADERS HEALTHCARE 2024 Visualiser David King Art & Design Head Samuel Martinez Co-designer Paul Belin Art & Picture Editor Grace Brown in Business Development Manager Emily Jones Marketing Manager Bill Thompson Business Development Executives Anna Smith, Jack Miller Sales Executives Mike, Carl, John Featuring Person Technical Consultants David, Robert Company Assistant Technical Head Joseph Taylor Technical Head Jacob Smile Brief Dr. Lynne LeSauteur Vice President, Laboratory Sciences Dr. Lynne LeSauteur, a Ph.D. in Pharmacology, boasts 20+ years in biologics, showcasing leadership at Altasciences and National Research Council Canada. Altasciences altasciences.com Digital Marketing Manager Assistant Digital Marketing Manager SME-SMO Executives Gemson Alina Sege Daniel Jones Izabella Roth excels in strategic leadership, empowering independence. Renowned advisor to private firms and nonprofits. Izabella Roth CEO Infinity Healthcare infinity-8.ca Research Analyst Eric Smith Circulation Manager James Carter Jacqueline Fontaine, a dedicated healthcare leader, oversees as Chief Nursing Officer, ensuring top- notch patient care and staff excellence. Jacqueline Fontaine Chief Nursing Officer Donwood Manor donwoodmanor.org sales@insightscare.com January, 2024 Contact Us: Insights Success Media and Technology Pvt. Ltd. Survey No.133/134, Brand Square, Office No. 512, Kunjir Chowk, Pimple Saudagar, Pune, Maharashtra 411027. Phone - India: 7410033802, 8956487823 Email: info@insightscare.com For Subscription: www.insightscare.com Lori Marshall, a respected healthcare leader in Ontario, brings over 20 years of progressive experience and a patient-centered approach. Chatham-Kent Health Alliance ckha.on.ca Lori Marshall President & CEO Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - +1614-602-4132 Email: info@insightscare.com For Subscription: www.insightscare.com Valerie Ross, an accomplished professional, excels in driving success and innovation in the medical device industry. Valerie Ross Managing Director Boss Medical Ltd. bossmedical.ca https://twitter.com/Insightscare Follow us on : www.facebook.com/InsightsCare/ We are also available on : Copyright © 2024 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights success. Reprint rights remain solely with Insights Success Media and Technology Pvt. Ltd. Insights Care is powered by Insights Success Media and Technology Pvt. Ltd.

Most Influential Canadian Women Leaders in Healthcare, 2024 Dr. Lynne LeSauteur Spearheading Innovation in Life Sciences L environment, offering the promise of groundbreaking discoveries and advancements in healthcare. It is this dynamic realm in which Dr. Lynne Le Sauteur, Vice President of Laboratory Sciences at Altasciences,has made significant contributions to the industry.For Dr. Le Sauteur, life science is exciting and provides a sense of fulfillment. This domain has been a lifelong passion for her, driven by the desire to make a meaningful impact on drug development. With over 25 years of experience in biologic drug development, she went from establishing immunology departments to leading teams in research and development. She earned a Ph.D. in Pharmacology and Therapeutics from McGill University in Montréal, Québec. ife science is fascinating; it is a field that studies living organisms, their structure, function, growth, evolution, distribution, and interaction with the This was achieved through close collaboration with several biopharmaceutical companies. However, her passion for the CRO space drew her back into the fold, and she was irresistibly drawn to Altasciences. Let’s delve into the journey of a leader—Dr. Lynne Le Sauteur in the enticing sphere of life science. Dr. Lynne Le Sauteur’s Leadership and Altasciences Dr. Le Sauteur compares her leadership style to three definitions: transformational, coaching, and democratic. Transformational because she's all about driving change and always looking for ways to improve delivery. Coaching because she consistently puts the needs of her teams and clients first. Democratic because she takes the time to listen, involves and engages staff to put the best ideas on the table in order to make informed decisions. Underlying all three leadership skills is a very strong emphasis on teamwork where individuals shine in roles that match their strengths and work effectively with colleagues to deliver. This synergy is vital to the success of bioanalytical projects. Dr. Le Sauteur played a pivotal role in establishing the Immunology Department at CTBR, a different contract research organization (CRO), at a time when regulatory guidelines for immunotoxicity and immunogenicity testing were just taking shape. Her focus was on assembling the right team and developing the necessary tests to meet clients' needs. After 13 rewarding years in that capacity, she had an exciting opportunity to join the Human Health Therapeutics Research Centre at the National Research Council of Canada (NRC). Her work centered on research and development, and the characterization and production of biologics. Altasciences operates as both a contract research organization (CRO) and a contract drug manufacturing organization (CDMO), offering sponsors in the pharmaceutical and biotechnology sectors flexible support for early-phase drug development, from lead candidate selection to clinical proof of concept and beyond — streamlining the outsourcing process with their one-stop solution. The company offers a wide range of services, including bioanalytical assay development and validation, sample analysis, safety evaluation, formulation development, and clinical testing. Clients can choose Dr. Lynne Le Sauteur, PhD Vice President, Laboratory Sciences Altasciences During her tenure at the NRC, spanning six years, Dr. Le Sauteur led numerous teams, and spearheaded initiatives aimed at discovering, manufacturing, and characterizing innovative biologics that addressed unmet medical needs. 8 www.insightscare.com www.insightscare.com 9 January 2024 January 2024

individual services or custom suites, potentially reducing project timelines by up to 40%. and provide clients with a streamlined outsourcing experience. This approach ensures rapid and efficient progress in a client's drug development program, without redundancy. Dr. Le Sauteur leverages the complexity of managing a dynamic, multi-site organization to foster a culture of collaboration and communication, turning challenges into growth opportunities, to the benefit of clients and the drug development process. Dr. Le Sauteur’s decision to join Altasciences was influenced by a unique combination of factors. The main one was Altasciences’ dynamic, innovation-driven environment. It perfectly aligned with her desire to strategically contribute to laboratory sciences. Furthermore, the company's unwavering commitment to providing comprehensive solutions, fostering strategic growth, and assembling a team of experts dedicated to scientific excellence, regulatory compliance, and operational proficiency were all factors that motivated her to join. At Altasciences, she saw unrivaled potential for impact. I am happiest as a the stars aligning; all to create something larger than leader when I see all the pieces coming together the sum of its individual parts. Advice and Recommendation Dr. Le Sauteur advises aspiring scientists and entrepreneurs looking to enter the healthcare sector to consider joining a CRO, especially early in their life sciences career. Working at a CRO offers exposure to a wide array of projects, clients, and therapeutic domains, fostering diverse experiences. It will provide an opportunity to engage with cutting-edge technologies and expand your skill set. The fast-paced CRO environment accelerates learning across multiple facets of drug development, from preclinical research to clinical trials and regulatory affairs. This experience not only opens doors but also cultivates a robust network, expertise, and teamwork skills. Additionally, CROs teach efficient work and time management, preparing for high-pressure scenarios and tight deadlines, common in the healthcare industry. Joining a CRO can propel a career in rewarding directions while equipping you with essential skills for success. Bioanalytical Contributions Dr. Le Sauteur leads the vital departments responsible for generating essential pharmacokinetic and pharmacodynamic data in drug development. She likens her role to that of ship captain, guiding the bioanalytical part of the company's fully integrated services. A cornerstone of the team’s success lies in bioanalytical expertise, utilizing advanced platforms like mass spectrometry, ligand binding assays, flow cytometry, ELISpot, cell-based assays, PCR, and more. These platforms generate the data needed to help understand what the drug does to the body and what the body does to the drug. including enhancements for specific software used in bioanalysis. Operationally, a dedicated team is spearheading this endeavor, working closely with experts throughout Altasciences. A key driver of this initiative lies in the inclusive approach adopted by the team; the involvement of all relevant teams and stakeholders within the organization is crucial. This inclusive approach ensures that there is a coherent and comprehensive understanding of the challenges and opportunities presented by automation and that it aligns with client needs. Transparent and direct communication channels are integral, facilitating the sharing of challenges, as well as celebrating achievements. A well-defined roadmap guides the project's trajectory, providing clarity and direction to all involved parties and enabling Altasciences to make meaningful progress in this endeavor. organic growth over the past five years. Between 2020 and 2023, Altasciences has added five new locations to their portfolio. These encompass a CDMO facility in Philadelphia, the establishment of a third clinical unit in Los Angeles (adding to their Kansas City and Montréal clinics), the inclusion of three more preclinical facilities in Sacramento, Scranton, and Columbia (adding to their Seattle site), along with the opening of an office in England. Dr. Le Sauteur and all the teams at Altasciences remain committed to continuously seeking avenues to provide clients with an exceptional outsourcing experience, reaffirming its dedication to advancement and excellence in the healthcare sector. Future Plans to Grow Laboratory Sciences With three advanced laboratories strategically located across North America, exceptional delivery of bioanalytical data to clients is a priority. In addition, these laboratories, are engaged in ongoing evaluation of technological progress, including emerging technologies, equipment and tools, as well as trends for preclinical and clinical bioanalysis. Dr. Le Sauteur and her team have also been assessing how automation may increase efficiency in Altasciences’ bioanalytical departments. All of this ensures that Altasciences is at the forefront of bioanalysis and drug development. With all technological contributions, all departments within laboratory sciences ensure scientific and regulatory compliance, driving continuous innovation by blending technology, rigor, and adherence to regulations. Dr. Le Sauteur and her team recently led a significant expansion at Altasciences’ bioanalytical laboratory at its site in Columbia, Missouri. This 8,000-square-foot space, which includes a test material department, is equipped with state- of-the-art instrumentation and robust bioanalytical capabilities. This expansion serves to augment the bioanalytical services that are already accessible at Altasciences’ Laval and Seattle sites, catering to the needs of preclinical and clinical studies conducted at Altasciences’ sites across North America, or standalone bioanalytical projects. The laboratories’ proximity to the organization’s preclinical and clinical facilities aims to facilitate seamless collaboration among teams, sites, and phases of drug development. Challenges as Vice President As with any executive role, Dr. Le Sauteur will come across challenges, especially in a fast-paced, multi-site laboratory division. One of the main challenges is rapid and effective communication and decision-making among stakeholders. For her, these challenges are opportunities to enhance a client's drug development journey. Altasciences has established the “One Laboratory Sciences” vision to promote effective teamwork among sites and teams, addressing client needs promptly. She emphasizes the critical role of productive, timely communication within and outside the organization. Altasciences’ company-wide, proprietary tools like “Ask Albert” and a centralized scheduling system facilitate seamless team collaboration Increasing Efficiency In a pivotal project aimed at enhancing the efficiency of bioanalytical services, Dr. Le Sauteur and her team are actively pursuing automation. The scope of automation projects spans from individual assay steps to comprehensive automation of entire assays or platforms, The organization is planning additional expansions in key areas to align with client demands. In addition to enhancing its bioanalytical solutions, the organization has been consistently increasing its capacity and diversifying its full- service offerings through a combination of acquisitions and 10 www.insightscare.com www.insightscare.com 11 January 2024 January 2024

Charting New Horizons The Impactful Presence WOMEN of in CANADIAN Healthcare Leadership I Navigating the intricacies of healthcare delivery has brought to light the invaluable contributions of women leaders. Diversity as a Catalyst for Innovation n the dynamic realm of Canadian healthcare, a significant and transformative shift is underway – the growing impact of women in leadership roles. A compelling advantage of having more women in healthcare leadership is the diversity of thought and experience they bring to the table. Women often approach problem-solving and decision-making, emphasizing collaboration, empathy, and holistic perspectives. This diversity contributes to innovation, a crucial aspect as the healthcare sector grapples with 21st-century challenges. Let's delve into the positive effects of women in Canadian healthcare leadership, highlighting the transformative changes they bring and the uncharted horizons they are navigating. Research indicates that diverse leadership teams improve patient outcomes, enhance employee satisfaction, and increase organizational effectiveness. Women leaders, leveraging their unique insights, are instigating positive changes in healthcare delivery, creating a more patient- centric approach that responds to the population's diverse needs. The Evolving Face of Leadership Historically, the healthcare sector has been predominantly led by men. However, a paradigm shift is unfolding, with more women taking up pivotal roles in healthcare administration, policy-making, and clinical leadership. This shift transcends merely breaking the glass ceiling; it's about infusing diverse perspectives into decision-making, ultimately enriching the quality and inclusivity of healthcare services. 12 www.insightscare.com www.insightscare.com 13 January 2024 January 2024

The Ripple Effect Subtle biases also hinder the progress of women in healthcare leadership. Stereotypes associating leadership qualities with traditionally masculine traits contribute to a perception gap, making it harder for women to be recognized and rewarded for their leadership abilities. Overcoming these biases necessitates individual perseverance and systemic organizational culture and attitude changes. The presence of women in leadership positions sets in motion a transformative ripple effect on organizational culture. As women ascend to leadership roles, an environment conducive to mentorship encourages the next generation of female healthcare professionals to strive for leadership positions. This virtuous cycle not only ensures sustained gender diversity but also brings forth a wealth of talent and fresh perspectives. Triumphs, in the face of such challenges, underscore the capabilities of women in healthcare leadership. Many have shattered the glass ceiling, proving that gender should never be a barrier to achieving the highest echelons of leadership. The success stories of these women serve as beacons of inspiration, demonstrating that competence, dedication, and resilience are the true markers of effective leadership. Leading with Empathy Empathy is a cornerstone of effective healthcare leadership, where women leaders often excel. Understanding and connecting with the experiences of patients, healthcare providers, and staff is crucial for fostering a compassionate healthcare system. Drawing on their unique perspectives, women leaders contribute to developing policies and practices that prioritize patient well-being and the community's overall health. Moreover, these triumphs extend beyond individual achievements to spark systemic changes propelled by women leaders. Their advocacy for gender diversity has increased awareness and initiatives to create more inclusive workplaces. Organizations are beginning to recognize the value of diverse leadership teams, fostering environments that encourage the professional growth of women in healthcare. Advocacy for Inclusive Policies Women in healthcare leadership are at the forefront of championing policies that promote inclusivity and address longstanding disparities in healthcare access. Whether advocating for women's health issues or addressing the unique needs of diverse communities, women leaders are instrumental in shaping policies prioritizing equity and inclusiveness. This enhances the quality of care and contributes to the overall health and well-being of the Canadian population. Mentorship and networking play pivotal roles in the triumphs of women leaders. As more women reach leadership positions, they actively mentor the next generation. This mentorship provides guidance and support but also contributes to breaking down barriers and stereotypes, creating a more supportive path for aspiring women leaders. Challenges and Triumphs Conclusion Despite the transformative impact of women in Canadian healthcare leadership, challenges persist. The gender gap in leadership roles remains a notable hurdle, with women navigating subtle biases and stereotypes. This imbalance does not indicate a lack of competence but a systemic issue requiring ongoing attention. The emergence of women in Canadian healthcare leadership signifies a paradigm shift shaping the future of healthcare delivery. The transformative impact of women leaders is evident in the innovative approaches, inclusive policies, and empathetic leadership styles they bring to the forefront. As we celebrate the achievements of women in healthcare leadership, it is crucial to continue fostering an environment that encourages diversity, ensuring that the horizons they are charting lead to a healthcare system that serves everyone with excellence and compassion. Balancing professional responsibilities with family commitments is a significant challenge for women leaders in healthcare. The demanding nature of leadership roles and societal expectations create additional hurdles for those striving to achieve work-life balance. However, the resilience and determination exhibited by these leaders in managing these challenges are commendable. - Pearl Shaw 14 www.insightscare.com January 2024

A Visionary Healthcare Leader Driving Collaboration, Innovation, and Community Commitment Lori’s approach is not only about achieving results but also about fostering a sense of purpose and unity among the CKHA team. Her ability to navigate complex challenges, collaborate e?ectively, and lead by example make her a true visionary in healthcare leadership. eet Lori Marshall, an accomplished Health M for her innovative and compelling strategic approach, Lori thrives on untangling intricate systemic challenges and fostering a unified vision. She is not only an esteemed mentor and guide but also highly appreciates the wisdom derived from shared experiences. Lori’s leadership is defined by unwavering integrity and setting a compelling example for others to follow. emergency patients annually. CKHA is equipped with state- of-the-art diagnostics and technology to support its varied programs. Care Executive with a remarkable ability to drive success through collaboration. Recognized CKHA’s vision: Together, growing a healthier community, underscores a movement to improving the population’s health. Grounded by its values “CKHA CARES” (Collaboration, Accountability, Respect, Excellence, Safety), CKHA commits to continuously improve the patient experience in partnership with patients, families and caregivers. In her role as a senior healthcare leader both within the industry and at Chatham-Kent Health Alliance (CKHA), Lori bears the responsibility of ensuring our commitment to the community, patients, and their families is upheld. This commitment is realized by cultivating an environment where both staff and physicians are motivated to excel, by effectively managing the entrusted resources, and by involving a wide spectrum of perspectives in shaping our strategies. Advancing Equity, Diversity, Inclusion, and Anti- Racism Lori Marshall President and CEO Chatham-Kent Health Alliance CKHA has made much progress recently in its Equity, Diversity, Inclusion and Anti-Racism (EDIAR) initiatives. In 2022, the center welcomed an EDIAR Executive Lead for the organization and introduced an EDIAR Committee. An inclusive health equity framework, work plan, and tools were developed – these form the foundation of CKHA’s EDIAR strategy. The center is in the process of implementing this equity framework to deliver culturally safe and friendly care to the diverse populations we serve. Through the following initiatives, CKHA is seeking to reduce health inequities: Let’s dive into the details of the visionary leader: The Centre Chatham-Kent Health Alliance (CKHA) is a 200-bed community hospital, serving the residents of Chatham and rural Kent including Walpole Island and Delaware First Nations. Formed in 2018, CKHA is committed to delivering quality and safe care at its two sites in Chatham and Wallaceburg. Collection of equity data, specifically enhancing current sociodemographic data collection. Exploring an enhancement of the patient complaint process to include fields that allow for the self- identification of racial identity. Promoting health equity internally and externally through the development of the role of Executive Lead for Equity, Diversity, Inclusion and Anti-racism. The Lead has been focused on identifying and when able, delivering education to CKHA on health equity. Additionally, the Lead is establishing collaborative partnerships with local Indigenous and racialized leaders. Ÿ Adapting to Transformation establishment of novel care provider extender positions like the Extern Program (financed by the Ministry of Health), and engagement in Ministry-backed tuition reimbursement plans for new recruits. The strategies for staff retention center around addressing the specific concerns pinpointed by employees, encompassing initiatives such as inter- departmental liaison programs, educational access, and acknowledgment programs. The organization’s upcoming focal point involves streamlining hospital tasks, with a focus on initiatives like virtual care. It’s acknowledged that resolving these matters is a gradual process, but the Ÿ The landscape of healthcare and hospitals has undergone a significant transformation in recent years, diverging considerably from its state just a short while ago. Comparable to its counterparts across the Ontario province, CKHA has encountered its fair share of challenges concerning health human resources as it navigated through the pandemic. To tackle this issue, a series of recruitment strategies were devised. These strategies encompassed participation in local and provincial job fairs, the CKHA collaborates with other partners to deliver care across its community. CKHA’s dedicated team is comprised of approximately 1,400 staff, 200 physicians and 200 volunteers. CKHA provides a full range of programs, services and specialties from internal medicine and surgery to women & children’s and critical care; it is designated a schedule one facility under the Ministry of Health and cares for tens of thousands of inpatients, outpatients and Ÿ Ÿ 16 17 www.insightscare.com www.insightscare.com January 2024 January 2024

Most Influential Canadian Women Leaders in Healthcare, 2024 as a pivotal element during this period, a principle that continues to be deeply ingrained as a core value. Presently, the organization relishes an improved financial standing overall, displays a steadfast dedication to construction projects, and has achieved the highest level of accreditation bestowed by Accreditation Canada. The organization is steadfastly aligned with its mission, vision, and values, evident in its day-to-day operations. occurrences, with the aim of comprehending the root causes, the reasons behind them, and the potential system or process modifications that can prevent the recurrence of similar incidents. Frequent Huddles: Regular huddles convened across units and departments prioritize patient and staff safety as central discussion points. Notably, as the CEO, Lori takes an active role in attending these sessions on a rotational basis, facilitating direct insight into any concerns that might impact quality and patient safety. CKHA’s Quality Utilization Review Committee: This committee, involving physician and administrative leaders from diverse sectors of the organization, rigorously evaluates overall performance. In addition to sharing best practices, this platform serves as a resource for seeking guidance, assistance, and advice to further progress in specific areas. Ÿ Exemplary Accreditation and Advancements in Patient Safety Initiatives Ÿ CKHA’s commendable efforts have yielded remarkable recognition, as it achieved the esteemed “Accreditation with Exemplary Standing” designation from Accreditation Canada for the entirety of 2022-2026. Further underscoring its commitment to excellence, the institution successfully met accreditation standards for its specialized domains of stroke care and medical laboratory through distinct evaluations conducted within the same year. These accomplishments stand as a resounding testament to the unyielding dedication of CKHA’s collective team, including staff, physicians, volunteers, and patient advisors, all of whom have fervently championed the cause of patient safety and the maintenance of high-quality care standards. In the area of patient safety, a series of strategic initiatives have significantly contributed to the realization of these remarkable goals: aspiration is to mold CKHA into an attractive hub for practice, employment, and volunteering. Recent times have also witnessed the emergence of staff and physician burnout as a pressing challenge in the healthcare system. In response, a medley of strategies has been put into motion. Some of these strategies were operational during the height of the pandemic, while others have now become standard practice. These include heightened resources dedicated to Infection Control and Prevention, augmented availability of the Employee Assistance Program (EAP) and mental health provisions, as well as the formulation of both staff recognition and wellness schemes. governance model for hospital services in Chatham-Kent. Subsequently, a Provincial Supervisor was designated to address the recommendations stemming from this investigation. Lori commenced her role in early 2017 and collaborated closely with the Provincial Supervisor to execute these recommendations until his departure in March 2018. Following this, a new Board was appointed to the organization. The presence of substantial financial challenges during that period necessitated a significant restructuring of the hospital’s operational framework. This undertaking held paramount importance, but it also presented formidable difficulties for all stakeholders at CKHA during that phase. Revolutionizing Healthcare CKHA’s digital transformation journey is evident through its role in the late 2020 launch of a regional Health Information System (HIS). Despite the pandemic, CKHA demonstrated commitment and precision in this major clinical transformation. The new HIS replaced an outdated system, ensuring secure electronic documentation, accurate drug administration, fewer duplicate tests, quicker access to patient records, and an improved patient experience. CKHA stands out as one of 16 Canadian hospitals achieving EMRAM 6 or higher digital maturity levels, highlighting its dedication to innovative healthcare technology. Promotion of a Just Culture: The cultivation of a culture that perceives incidents as valuable learning opportunities, spurring improvements in both systems and processes when they occur. Electronic Incident Reporting System (RL6): A streamlined mechanism that empowers staff to directly report incidents in a timely manner, ensuring prompt follow-up. Moreover, this system facilitates summary reporting to the Board, enabling comprehensive trend analysis and the identification of key avenues for enhancement. Sharing Safety Reports: The dissemination of safety reports, offering insights into learning opportunities for various departments, transpires during cross-functional Quality and Safety Program Councils. Furthermore, CKHA’s dedicated Professional Practice team actively disseminates these improvements throughout the entire organization. Quality of Care Reviews: These comprehensive reviews involve all individuals directly engaged in patient care situations. Their purpose is to meticulously examine critical incidents and other serious patient safety Ÿ A noteworthy predicament revolves around ensuring that patients are placed in the appropriate bed and care setting within a suitable timeframe. This concern has been tackled through the Time to Inpatient Bed Project, which zeroes in on the duration required to transition an admitted patient from the Emergency Department to a designated bed. A collaborative effort has been instigated to detect gaps in the patient flow process and enhance the caliber of care dispensed. Recent statistics reflect an achievement of the target time in over 90% of cases, showcasing tangible advancements in this domain. In the lead-up to the period of Provincial Supervision, both the morale of the staff and the trust of the public in the hospital had undoubtedly been affected. Throughout Lori’s inaugural year as President and CEO at CKHA, concerted efforts were directed towards revitalizing morale and trust through a diverse range of strategies. Transparency emerged Resilience and Collaboration Ÿ CKHA’s strong partnerships within the Chatham-Kent Ontario Health Team (CKOHT) were notably evident during the onset of the COVID-19 pandemic. Collaborating closely with partners and the community, we established a field hospital (which fortunately remained unused), orchestrated community-wide COVID-19 testing, and introduced a community COVID-19 Vaccination Clinic in collaboration with CK Public Health and Chatham-Kent Emergency Management Services (EMS). Moreover, CKHA’s team extended staffing assistance to local Long Term Care Homes during significant outbreaks. Ÿ Turning the Tide When Lori assumed her position at CKHA, the organization was operating under the oversight of Provincial Supervision. In 2016, the former Erie St. Clair Local Health Integration Network recommended to the Ministry of Health and Long-Term Care the appointment of an investigator to ensure the public’s confidence in the In response to the substantial postponement of non-urgent surgical procedures during the pandemic’s initial waves, CKHA’s formulated and executed strategies to mitigate care delays. Its Surgical Renewal project yielded remarkable outcomes, addressing the procedural backlog stemming Ÿ 18 www.insightscare.com www.insightscare.com 19 January 2024 January 2024

Subscribe Today Never Miss An Issue Stay in touch. Subscribe to Insights Careand get the magazine in print, & digital on www.insightscare.com from the pandemic. Notably, CKHA surpassed pre- pandemic surgical volumes, performing 8,900 cases in 2022/23, marking the highest figure in the past five years. Alliance Foundation; the United Way of Chatham-Kent; and the Canadian Mental Health Association Lambton- Kent.” Collaborative Excellence View on Future of Healthcare Delivery CKHA is proud to be a signatory member of the Chatham- Kent Ontario Health Team (CKOHT). Through this partnership, the center has been given the opportunity to collaborate and engage with CKHA’s community partners. The CKOHT’s shared goal is to achieve the best health and well-being together. Recent collaborations with its CKOHT partners include shared priorities such as reducing ambulatory sensitive conditions/avoidable Emergency Department visits. Lori highlights the significance of CKHA’s Virtual Based Care project as a standout initiative this year. This project signifies CKHA’s transition towards offering care through virtual channels within the inpatient framework, with potential future expansion beyond the hospital setting. She adds, “We’re also very engaged in a building project for our Wallaceburg Site and so engaging with our community to further that design will be a focus for the coming year.” Wisdom for Emerging Leaders One recent collaboration CKHA team is very proud of is its Withdrawal Management Service. Mental health and addictions needs have risen, particularly over the course of the pandemic. CKHA’s Withdrawal Management Service provides a supportive environment to enable safe withdrawal from substances and initiation of follow-up addictions treatment. Lori states, “Along with our partners, we worked quickly to establish this 10-bed service at our Chatham Site to respond to this pressing need. Successful completion of the project required partnership and support from many stakeholders including; the Ministry of Health; the municipality of Chatham-Kent; Chatham-Kent Health Lori’s counsel to budding leaders’ centers on nurturing curiosity. Frequently, upon assuming leadership positions, there's a tendency to believe that one must possess all- encompassing knowledge or possess the ability to make challenging decisions. However, by actively engaging with others, lending an ear to their insights, and drawing inspiration from their innovative thinking, you unlock a realm of possibilities that may have otherwise eluded you. This advice encourages an open-minded approach that can unveil uncharted horizons, extending beyond what you might have initially envisioned. Corporate Office Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin,OH 43017, United States Phone - (614)-602 - 1754,(302)-319-9947 Email: info@insightscare.com For Subscription : www.insightscare.com www.insightscare.com Cheque should be drawn in favor of : INSIGHTS SUCCESS MEDIA TECH LLC 20 www.insightscare.com January 2024

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Building Bridges Women Leaders Connecting Communities Through Healthcare Innovation W health gap. As FemTech, a burgeoning sector focusing on tech-based medical tools for women's health, gains prominence, it becomes a crucial bridge to narrow existing disparities. However, addressing the gender health gap is a multifaceted challenge that demands comprehensive strategies and collaborative efforts. Encouraging Women to Pursue Careers in Health Tech omen leaders in the dynamic healthcare landscape connect communities through innovative practices to address the gender An essential aspect of building bridges in healthcare is encouraging more women to enter the field of health technology. Hila Goldman-Aslan, a distinguished leader in the digital health sector, inspires women to consider careers in health tech. Women leaders can pave the way for a more diverse and innovative healthcare landscape by fostering inclusivity and providing mentorship opportunities. Launching Initiatives to Bridge the Growth Gap in Women's Health Let's dive into the details further! FemTech: A Bridge to Gender Health Equality In response to the existing disparities, initiatives like Frost & Sullivan's EmpowerHer program are gaining momentum. This program brings together experts, thought leaders, industry professionals, and policymakers to share knowledge, foster innovation, and empower women. By addressing the systemic challenges hindering women's health, such initiatives become bridges connecting communities through collaborative efforts. FemTech has emerged as a ray of hope in women's health. This sector encompasses a variety of technological tools, products, and services that are precisely designed to address the unique healthcare needs of women. From fertility tracking apps to wearable devices monitoring maternal health, FemTech is bridging gaps in healthcare accessibility and providing tailored solutions. Supporting Women Leaders in Healthcare Despite the promising advancements in FemTech, it is essential to acknowledge that this alone cannot entirely close the gender health gap. The issue is complex, with socio-economic, cultural, and educational factors contributing to the disparities in healthcare outcomes. To bridge this gap effectively, women leaders are employing various strategies to create lasting change. Recognizing and supporting women in healthcare is crucial for creating an inclusive and effective healthcare system. Organizations like The Healthcare Technology Report significantly celebrate the achievements of women leaders, such as Denise Basow, Kumsal Bayazit, and Laura Mensch, 24 www.insightscare.com www.insightscare.com 25 January 2024 January 2024

Investing in Research and Development in healthcare software. By acknowledging and amplifying the voices of women leaders, the industry takes a step closer to closing the gender gap. Women leaders actively advocate for increased investment in research and development focused on women's health. They aim to uncover new solutions, treatments, and preventive measures specific to women's healthcare needs by supporting innovative research projects. Investing in R&D ensures that healthcare innovation remains at the forefront, continuously improving women's health outcomes. Advocating for Policy Changes Women leaders are actively engaging in advocacy efforts for policy changes that prioritize women's health. These leaders aim to create an environment that supports comprehensive healthcare solutions for women by influencing policy decisions at local, national, and international levels. This includes pushing for increased funding, improved access to healthcare services, and the integration of gender-specific considerations in healthcare policies. Promoting Digital Health Literacy As technology continues to contribute to healthcare, women leaders emphasize the importance of digital health literacy. Promoting awareness and education on digital health tools and resources empowers communities to make informed decisions about their health. Digital health literacy initiatives contribute to narrowing the technology gap and ensuring that women can fully utilize available healthcare innovations. Strengthening Cross-Sector Collaborations Women leaders foster collaborations across sectors to build effective bridges in healthcare. By bringing together healthcare professionals, technology experts, policymakers, and community leaders, these collaborations aim to create holistic solutions that address the different needs of women. Interdisciplinary approaches contribute to the development of innovative strategies that go beyond traditional healthcare boundaries. In Conclusion Connecting communities through healthcare innovation requires a concerted effort from women leaders who are actively building bridges to address the gender health gap. While FemTech represents a promising development, it is essential to supplement technological advancements with comprehensive strategies. The collaborative efforts of women leaders serve as the foundation for a more inclusive, accessible, and equitable healthcare future. Empowering Community Engagement Women leaders recognize the power of community engagement in bridging healthcare gaps. Initiatives that involve local communities in healthcare decision-making, education, and awareness campaigns contribute to a more responsive and culturally sensitive healthcare system. Empowering communities ensures that healthcare solutions are not only accessible but also aligned with the unique needs and perspectives of diverse populations. - Pearl Shaw Promoting Mental Health Awareness Acknowledging the link between mental and physical health, women leaders are championing mental health awareness initiatives. By reducing stigma, providing support networks, and integrating mental health into overall healthcare strategies, these leaders contribute to a more holistic approach to women's well-being. Mental health awareness is crucial to bridging healthcare gaps and fostering overall community health. 26 www.insightscare.com January 2024

Most Influen?al Canadian Women Leaders in Healthcare, 2024 Valerie Ro I Canada, one name shines brightly—Valerie Ross. With over 16 years of invaluable experience in the medical device sector, she has emerged as a results-oriented, high- energy professional with a remarkable track record in sales and management. t takes a strong and competent leader to bring positive transformation in the healthcare landscape. Among the influential names leading the healthcare landscape in from my partners and peers in the industry and enjoy sharing my knowledge with others. Give an overview of Boss Medical Ltd. highlighting its mission in the healthcare industry. Boss Medical Limited is a privately owned medical distribution company based out of Edmonton, Alberta, Canada. Boss Medical holds an active Medical Device Establishment Licence from Health Canada and specializes in the importation, distribution, sales and marketing of globally established medical devices, professional aesthetic products and personal protective equipment across Canada. Its mission from the beginning has been to bring the best in Medical Aesthetics to the Canadian market. Guiding the Future of Healthcare with Exper?se and Vision Armed with an MBA from Athabasca University Faculty of Business, Valerie embodies a unique blend of academic knowledge and hands-on expertise. Hailing from Singapore and now calling Edmonton, Alberta, Canada, her home, Valerie brings a global perspective to her role. She exemplifies the dedication and tenacity required to navigate the complexities of the healthcare landscape. ‘‘‘‘ How would you describe your leadership style and how has it contributed to the success of Boss Medical Ltd.? As the Managing Director of Boss Medical Ltd., Valerie is guiding the company towards unparalleled heights. Specializing in the distribution and marketing of national and international medical devices and aesthetic brands, Boss Medical is not just a company; it's a institution of trust and innovation in the anti-aging market. Valerie's leadership is grounded in a mission—to provide healthcare professionals with the most advanced and clinically proven brands in medical aesthetics. I take a very liberal approach to my leadership style. I'm not a micro manager and strive to empower the individuals I collaborate with and encourage critical thinking when it comes to ideas and solutions. I enjoy working together and leading by example. I take a very liberal approach to my leadership style. I enjoy working together and leading by example. In what ways does your organization contribute to supply chain solutions for distributors and manufacturers of medical aesthetic products? Our recent interview with Valerie unfolds an inspirational narrative of commitment and resilience. As a licensed importer and distributor, with a l warehouse and training facility in Edmonton, Alberta, Boss Medical brings Health Canada approved medical devices into Canada for efficient distribution to its Canadian customers. Could you provide some insight into your professional path and the factors that led you to your current position as Managing Director at Boss Medical Ltd.? Valerie Ross Managing Director Boss Medical Ltd I started my career in the medical field as a regional company representative. After 15 years of working as representative for multiple medical device and drug companies and, while completing my Masters degree at Athabasca University, I decided to start a medical aesthetic distribution company of my own. Boss Medical has been active since 2016. What motivates and drives you in your role as a leader in the healthcare industry? I love the field of Medical Aesthetics and medical devices. It's such an exciting industry that enhances people's lives in a positive manner. Throughout the years, I have seen so many lives impacted by new technology and advances that it never gets boring. I pride myself on continuously learning 28 www.insightscare.com www.insightscare.com 29 January 2024 January 2024

operates on a similar principle where vendors must go through an approval process and be vetted before being permitted to promote their devices and products on the platform. This is to ensure only high quality products from reputable manufacturers are included on the site. Could you highlight a specific accomplishment or project at Boss Medical Ltd. that you are particularly proud of, and how it has contributed to the organization's success? Boss Medical Limited has recently launched MedAeX (Medical Aesthetics Connect - ) in Canada. MedAeX is a new multi-vendor platform connecting Canadian Health Care Professionals to Medical Aesthetic Providers world- wide. This platform specifically addresses market inefficiencies and outdated industry practices that became even more apparent and critical during the pandemic. It allows various distributors and manufacturers to work together and provides Canadian Health Care Professionals equal buying power by reducing the complexities of multi- vendor billing while remaining focused on providing the best in Medical Aesthetics. What advice would you give to aspiring professionals, particularly women, who aim to make a significant impact in their careers? Don't settle for mediocre. Do something you live and feel passionate about, so that your work doesn't feel like a task. Celebrate your achievements and never stop generating ideas and focusing on your vision. Keep learning and stay humble. Boss Medical Limited's newly launched multi-vendor platform, MedAeX (Medical Aesthetics Connect - ), takes it a step further by connecting Canadian Health Care Professionals to Medical Aesthetic Providers from around the world on a single platform. Boss Medical also provides regulatory assistance services to new vendors looking to enter the Canadian Market. How do you ensure that your team stays aligned with the company's goals and values? I try to empower my team by allowing them to approach me with their ideas while sharing my personal vision and working together to come up with the best solutions and ideas. Boss Medical has strategically partnered with sub- dealers and training facilities across Canada that share the goal of providing the best in Medical Aesthetics. MedAeX 30 www.insightscare.com January 2024

Most Influential Canadian Women Leaders in Healthcare, 2024 January 2024

Most Influential Canadian Women Leaders in Healthcare, 2024 January 2024

Presentation Transcript

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