Most Influential Chief Nursing Officers to Know in 2023

1. January Issue 06 2023 Exclusive Insights The Role of Chief Nursing Officers in Advancing the Healthcare Industry Transforma?ve Insights Transforma?ons in the Nursing Industry Shaping up Healthcare in 2023 Most Influential CHIEF NURSING Officers to Know in 2023 Mis? Foust-Cofield Vice President and Chief Nursing Officer Reid HealthRichmond, IN Foust-Cofield An Empathe?c Though?ul Leader Facilita?ng C.A.R.E—Courtesy, A?tude, Respect and Enthusiasm

2. Be?er Health and a better way of life.

4. Editor’s Note

5. Transforming Healthcare Innovation through Leadership and A s healthcare systems evolve to meet the demands of an ever-changing landscape, Chief Nursing Officers (CNOs) play an increasingly important role in driving change and improving patient outcomes. CNOs are senior executives who oversee nursing operations, clinical practice and patient care within healthcare organizations. Their unique perspective, experience and expertise enable them to identify opportunities for innovation and lead transformational change. processes that improve patient outcomes, such as telehealth and remote patient monitoring, while also ensuring that patient privacy and confidentiality are protected. CNOs are also committed to promoting diversity, equity and inclusion within the nursing profession. They recognize that a diverse workforce is essential for providing culturally competent care and improving health outcomes for all patients. CNOs are working to recruit and retain nurses from underrepresented groups, providing mentorship and professional development opportunities, and creating inclusive work environments where all nurses can thrive. One of the ways CNOs are bringing change to the world of healthcare is by advocating for evidence-based practice. They work closely with interdisciplinary teams to ensure that patient care is guided by the best available evidence, while also considering the unique needs and preferences of individual patients. CNOs are also involved in developing policies and procedures that promote the use of the evidence-based practice, and they provide education and training to ensure that healthcare providers are equipped with the knowledge and skills they need to deliver high- quality care. In conclusion, Chief Nursing Officers are bringing change to the world of healthcare through leadership and innovation. Through their efforts, CNOs are improving patient outcomes and transforming healthcare for the better. Insights Care's latest edition Most Influential Chief Nursing Officers to Know in 2023, walks you through the officers who are working to promote evidence-based practice, implement new technologies and digital health solutions, and promote diversity, equity and inclusion within the nursing profession. Another key area where CNOs are driving change is through the implementation of technology and digital health solutions. As healthcare systems become increasingly reliant on technology, CNOs are playing a critical role in ensuring that new innovations are implemented safely and effectively. They are working to develop new systems and Hope you have an informative read! - Pooja Shah

6. 16 24 Michelle Wallace Ins?lling Hope, Delivering Quality Care! Kate Hoffmann Ensuring Healthy Living Through Compassion and Genuine Care 36 28 Siân Collier-Jones Leading Nursing Opera?ons and Reshaping Healthcare Susan Russell Enhancing Healthcare, Facilita?ng Eternal Be?erments 32 20 Aicl Exclusive Insights Transformative Insights Transforma?ons in the Nursing Industry Shaping up Healthcare in 2023 The Role of Chief Nursing Officers in Advancing the Healthcare Industry

7. Contents 08 Foust-Cofield An Empathe?c Though?ul Leader Facilita?ng C.A.R.E—Courtesy, A?tude, Respect and Enthusiasm

8. Editor-in-Chief Merry D'souza Senior Editor Anish Miller Managing Editor Pooja Shah Assisting Editors Saloni, Shreyasi Visualiser David King Art & Design Head Mrunalinee Deshmukh Co-designer Paul Belin Art & Picture Editor Sonia Raizada Business Development Manager Amy Jones Marketing Manager John Smith Business Development Executives Sarah Wilson, John Smith, Alex Vincent Sales Executives Kelli, Bill, Anna Technical Consultants David, Robert Assistant Technical Head Prachi Mokashi Technical Head Jacob Smile Digital Marketing Manager Alina Sege Assistant Digital Marketing Manager Renuka Kulkarni SME-SMO Executives Gemson Research Analyst Eric Smith Circulation Manager Tanaji Fartade sales@insightscare.com January, 2023 Contact Us: Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - 302-319-9947 Email: info@insightscare.com For Subscription: www.insightscare.com Insights Success Media and Technology Pvt. Ltd. Survey No.133/134, Brand Square, Office No. 512, Kunjir Chowk, Pimple Saudagar, Pune, Maharashtra 411027. Phone - India: 7410033802, 74100058552 Email: info@insightscare.com For Subscription: www.insightscare.com https://twitter.com/Insightscare Follow us on : www.facebook.com/InsightsCare/ We are also available on : Copyright © 2023 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights success. Reprint rights remain solely with Insights Success Media and Technology Pvt. Ltd. Insights Care is powered by Insights Success Media and Technology Pvt. Ltd.

9. Most Influential CHIEF NURSING Officers to Know in 2023 Company Featuring Person Description Kate Hoffmann is committed to instilling hope of a healthy and happy life within communities by paying attention to compassion and care, as healthcare is not all about detecting, diagnosing, or treating an individual. Kate Hoffmann Chief Nursing Officer NMC Healthcare Nmc.ae Grady Health System Gradyhealth.org Throughout her decade-long experience in the Grady Health System, Michelle has been committed to delivering quality care with humanity, compassion, and kindness. Michelle Wallace Chief Nursing Officer Misti Foust-Cofield has a wealth of expertise in a variety of nursing positions, including critical care. She has spearheaded various staff initiatives to enhance culture and teamwork, with a particular emphasis on and involvement in improving the patient experience. Misti Foust-Cofield Chief Nursing Officer Reid Health Reidhealth.org A strong advocate for nurse empowerment and actively involved on platforms locally, regionally, and globally, Siân Collier-Jones has proven herself as a transformational healthcare leader. Sian Collier-Jones Chief Nursing Officer Al-Futtaim Health Alfuttaimhealth.com Susan Russell is an experienced healthcare executive with a demonstrated history of working in the hospital and healthcare industry. She specializes in hospital administration, nursing practice, and patient safety. Susan Russell Chief Nursing Officer SINGING RIVER HEALTH SYSTEM singingriverhealthsystem.com

10. Most Influen?al Chief Nursing Officers to Know in 2023 Foust-Cofield An Empathetic Thoughtful Leader Facilitating C.A.R.E—Courtesy, Attitude, Respect and Enthusiasm S organizations. When it comes to nursing, those characteris- tics are particularly crucial. uccess in every field depends on leadership. Great leaders combine inspiration, communication, insight and direction to bring about effective management of Nursing leadership is more than a career, it’s a lifestyle and truly never turns off. If it’s who you are to the core, this is the appropriate field for you. Do not be afraid to fail and always be vulnerable and genuine to those who you’re privileged to serve. It’s the most rewarding career to serve others and to touch so many pa?ents and families through the ripple impact of leadership. Team members who receive support find it easier to manage the pressures that arise from everyday challenges. Good leaders help in dealing with whatever disruptive factors that might cause emotional weariness and poor teamwork. Misti Foust-Cofield, Vice President and Chief Nursing Officer at Reid Health in Richmond, Ind., has a wealth of expertise in a variety of nursing positions, including critical care. She has spearheaded various staff initiatives to enhance culture and teamwork, with a particular emphasis on and involvement in improving the patient experience. Foust-Cofield holds a master's degree in healthcare administration from Franklin University and an accelerated BSN in nursing from Jacksonville University. She resides in Richmond but is originally from Preble County, Ohio, which sits on the other side of the state line, just a few miles away.

11. COVER STORY Misti Foust-Cofield Vice President and Chief Nursing Officer Reid Health

12. The following is an interview between Foust-Cofield and Insights Care, which discusses leadership, the healthcare sector, and her background in the field. We are accredited by the Healthcare Facilities Accreditation Program (HFAP), the Indiana State Department of Health, Medicare/Medicaid, American Association of Blood Banks and the American College of Surgeons Community Cancer Program. Misti, tell us about yourself and your professional journey so far. What are the key products and services of the organization? I had the privilege of starting my own clinical journey as a SICU/Neuro ICU nurse at Halifax Medical Centre in Daytona Beach, Fla. We served as a Level 2 Trauma Centre for Daytona and many surrounding communities, caring for post-trauma patients and their families in the area. In addition to our inpatient hospital in Richmond, Ind., Reid Health offers primary care and several specialty services at locations throughout our eight-county service area. About 14 years ago, I transitioned “home” to Reid. I came back to Reid as a bedside Open Heart Recovery Nurse and was blessed to work with many great physicians and colleagues. I moved through a variety of growth opportunities including Manager of CCU, Inpatient Director of Nursing, and eventually into the role of CNO. Key service lines include Heart & Vascular, where our providers have experience with the Watchman and TAVR procedures and cutting-edge treatment options to address conditions such as A Fib (Watchman) and aortic stenosis (TAVR). We also have an excellent cardiothoracic program to keep our community receiving open heart surgery close to home. Please tell us about Reid Health and its inception story. Other services include MSK, where we have made a particular commitment and investment in technology, including Mako and Mazor robotic systems for joint replacement and minimally invasive spine surgeries; Obstetrics and Gynecology services; Emergency Services; Surgical Services and Oncology. Reid Health offers nationally recognized quality and technology with a personal touch that sets us apart. Our growing team is known for going the extra mile to make sure our patients and families are made to feel as comfortable and cherished as possible when they find themselves in need of our services — on the main campus or at one of numerous satellite facilities in the eight-county region of Indiana and Ohio that we serve. We opened as Reid Memorial Hospital in 1905. Daniel G. Reid, an industrialist originally from Richmond, financed the construction. The hospital name was in memory of Reid's wife, Ella, and their son, Frank, who both died before the turn of the century. In 1992, we changed our name to Reid Hospital and Health Care Services to reflect our growth into much more than an inpatient hospital. In 2015, we again changed our name, this time to Reid Health. We’ve been rounding to simply acknowledge the hard work of our teams. They’ve been so commi?ed to our community, and we are indebted for the service and amazing care they con?nue to render. After almost 100 years at our original location, it became obvious the most cost-efficient and quality-driven option for continued growth would be a new facility. In September 2004, we broke ground at our new location on about 100 acres two miles north of our old home. We completed the move in September 2008, when the inpatient hospital opened its doors. Today, our health system includes a 271- bed hospital on our main campus and numerous satellite locations in the region of Eastern Indiana and Western Ohio that we serve. Reid's service area is home to about 280,000 people and includes six Indiana and two Ohio counties.

14. Also, in 2019, we contracted with Wayne County, Ind., to begin offering ambulance services in one section of the county. Since then, we have grown to offer those same services to nearly all of Wayne County, as well as all of Union County in Indiana, and now have sevenambulances in our fleet. life balance by offering many of our meetings and communication through social media platforms and virtual options. This allows our teams to spend more time with their families. We’ve placed tremendous focus on the mental health and well-being of our bedside teams, offering EAP services and a Code Lavender support team. We’ve also undertaken a remodel of all staff breakrooms to develop tranquil, serene environments that our teams can use to take a mid-shift break that’s not in a sterile “hospital-like” environment. We recently opened a childcare center to help ease the burden of finding childcare. This has been wildly successful, so much so we have a wait list for openings at the center. What are the core values of Reid Health? How are you driving the organization to achieve its mission and vision? In April 2021, we announced new mission, vision, and value statements to help govern decision-making over the coming years. Mission: To lead our communities to well-being, one person at a time We’ve been rounding to simply acknowledge the hard work of our teams. They’ve been so committed to our community, and we are indebted for the service and amazing care they continue to render. Vision: Healthier people, thriving communities, trusted partner Could you share with us any moment or event that impacted your professional life profoundly? Values: Excellence, Empathy, Integrity, Accountability Those statements sum up our culture and give our team members a clear understanding of what’s important to us as an organization as we work to serve the needs of our patients and communities. For our patients and their families, the statements represent the level of care they should expect to receive from us. I’ve been blessed with many meaningful moments throughout my nursing journey. I’ve cared for a number of patients and families who have left a lasting impression on my heart and mind. One patient who I resuscitated during a cardiac arrest still stays in touch, and her children and grandchildren know me. They typically reach out on the anniversary of our encounter and send me words of kindness and appreciation. It’s that type of appreciation that fills my bucket, and I’m the one being truly blessed. As an experienced leader, what advice would you like to give to aspiring entrepreneurs and enthusiasts who wish to venture into the competitive industry that you are serving? In your opinion, what are the current challenges in the nursing industry? How do you aspire to turn them into opportunities under your leadership? We’re doing our best to reimagine nursing and nursing leadership. We’re partnering to increase our workforce pipeline and are focused on restoring the passion in our workforce and team members. We’re focusing greatly on the mental health and well-being of our clinicians and doing our best to enhance care delivery by leveraging technology and decreasing the stress on our bedside teams. I would highly recommend anyone considering this career to do it! Do it with all your heart, mind and soul. I would encourage others to be fearless and relentless to pursue your passion to serve others. This work is tough and can be stressful for not only the leader but their family. Amongst the heavy workflow, how do you ensure that your organization allows its staff to maintain a healthy work-life balance? Nursing leadership is more than a career, it’s a lifestyle and truly never turns off. If it’s who you are to the core, this is the appropriate field for you. Do not be afraid to fail and always be vulnerable and genuine to those who you’re privileged to serve. It’s the most rewarding career to serve Our teams have been incredibly resilient and have been so courageous during the pandemic to relentlessly serve our community. We’re acknowledging the importance of work-

15. We’re doing our best to reimagine nursing and nursing leadership. We’re partnering to increase our workforce pipeline and are focused on restoring the passion in our workforce and team members.

16. The project will allow us to use our recently purchased patient beds and a new call light system to their fullest capabilities, which will enhance patient care and consolidate work for bedside staff. Give us a few of your awards or recognition that accurately highlight your company’s position in the market. During my time as a CNO, my team worked together to achieve several accreditations, certifications, and other recognitions from national organizations that reflect our high- quality care, including: Ÿ Verification as a Level 3 trauma center for our emergency rooms in Richmond and Connersville, Ind. Ÿ Certification as a Primary Stroke Center from the Healthcare Facilities Accreditation Program (HFAP) Ÿ Accreditation for the Reid Health Breast Center Ÿ Accreditation for our Urgent Care locations in Richmond, Connersville and Eaton, Ohio Ÿ American Heart Association’s Get with the Guidelines—Stroke Gold Plus award for best practices in stroke care Ÿ Accreditation for the Reid Health Care Pavilion Ÿ Accreditation for our Cardiac and Pulmonary Rehabilitation Programs in Richmond and Connersville others and to touch so many patients and families through the ripple impact of leadership. What are the future goals of the organization? How does it envision scaling up its operations to reach 2022 and beyond? In addition, Reid Health was named one of America’s Best Midsize Employers by Forbes and received the 2022 Outstanding Patient Experience Award from Healthgrades. We’re in the middle of an expansion that includes new facilities in key communities aimed at bringing more services and specialty care providers closer to the patients we serve. As part of that growth, we’re prioritizing technology, seeking to make state-of-the-art equipment and systems available to those who entrust us with their care. That includes a first-of-its-kind project that began this year to upgrade inpatient rooms at our hospital to add smart boards and other features that are directly integrated with Epic, our electronic medical records-keeping system.

17. Subscribe Today Never Miss An Issue Stay in touch. Subscribe to Insightscare Get Insightssuccess Magazine in print, & digital on www.insightscare.com Corporate Office Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin,OH 43017, United States Phone - (614)-602 - 1754,(302)-319-9947 Email: info@insightscare.com For Subscription : www.insightscare.com www.insightscare.com Check should be drawn in favor of : INSIGHTS SUCCESS MEDIA TECH LLC

18. Kate Hoffmann Chief Nursing Of?cer NMC Healthcare

19. Most Influen?al Chief Nursing Officers to Know in 2023 Kate Hoffmann M nurses is the willingness to put in the hard work it takes to meet their goals. Fueled by their passion and desire to help others, exceptional nurses put in the necessary effort. Ensuring Healthy Living Through Compassion and Genuine Care odern nursing emphasises the nurses' qualitative evidence and technical skills when interacting with a patient. One of the qualities of good At NMC Healthcare, Kate practices care so that patients are assured of receiving personalized care with the highest quality standards at affordable prices. Through her ability to provide compassionate care, she recognises the needs and expectations of the patient. She enables a respectful relationship with the patient. In addition, they exert the energy required to ensure that their patients are comfortable and their needs are met. Ultimately, they value the job satisfaction that rewards their commitment and unsparing effort to do their work well. Moreover, beyond simply offering a solution, they express compassion for patients and their families. This allows them to form meaningful relationships with their patients. Kate's contribution has served the company in attaining its mission, earning the trust of millions, and becoming the most significant private healthcare company in UAE. In an interview with Insights Care, Kate shared valuable facts that showcase her professional tenure in the healthcare niche. KateHoffmann—the Chief Nursing Officer at NMC Healthcare—is committed to instilling hope for a healthy and happy life within communities by paying attention to compassion and care, as healthcare is not all about detecting, diagnosing, or treating an individual. Below are the excerpts from the interview: Kindly tell us the source of inspiration. What led you to serve the healthcare industry? During my early teens, I adored my grandmother, who was suffering from Alzheimer's. Looking after her for several weeks gave me a sense of empowerment as I added value to her care. That is when I decided to pursue the field of nursing. We have a global challenge regarding nurse recruitment and retention. This is a widely held concern for healthcare providers all over the world. As my grandfather worked in the Houses of Parliament, training at St Thomas' Hospital London, which overlooked Big Ben, seemed like a perfect place to begin my nurse training. From the very moment, I stepped foot inside the wards, I felt proud to be a nurse. At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate and individualized nursing care to every patient, every time. 17| January 2023|www.insightscare.com

20. NMC Healthcare at a Glance At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate and individualized nursing care to every patient, every time. INTEGRITY: Exhibit authenticity and reliability at all times Be trustworthy and true to their word Be someone who is known for their credibility and honesty Provide exceptional quality at all times and uphold the principles of a just culture Ÿ Ÿ Ÿ Our mission is to exemplify clinical excellence, and every NMC nurse seeks to: Ÿ Do the right thing, every time Be the patient's advocate Be open and transparent Deliver safe, compassionate care while blending the Art and Science of Nursing Recognize the uniqueness of each patient and their family by providing care with a personalized and unprejudiced approach Contribute to an outstanding patient experience that meets the "family test" Engage with and contribute to a culture that seeks to learn from incidents and speak up for safety Lead and influence any change which supports better patient health and advanced nursing practices Manage all situations with calm confidence Be resilient with a positive attitude Embody the NMC mission and vision and practice ethically Always acts as the patient advocate, putting the needs and safety of patients above all else Create a supportive, positive work culture Ÿ Ÿ Ÿ Ÿ DIVERSITY: Demonstrate significant sensitivity to and understanding of the individuality of all people, with unconditional positive regard Respect differences, especially regarding disadvantage, vulnerability, religion, ethnicity, gender, age, social background, and cultural values Be a role model of tolerance with an exceptional ability to connect with people from all cultures, faiths, and especially those who are disadvantaged Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ EXCELLENCE: Ÿ Ÿ Ÿ Demonstrate extraordinary clinical skills: proficient to expert Regularly update clinical skills and knowledge to ensure innovative and well-informed care is provided Have a continuous drive to improve clinical care and clinical outcomes within a learning culture, sharing "lessons learned" in a safe environment Consistently focus on meeting and exceeding the needs of patients and families Demonstrate good critical thinking skills to ensure patient safety and implement quick actions when the patient's situation strays outside acceptable boundaries Establish and elevate the standards of NMC nursing practice by holding oneself and one's colleagues accountable at all times Ÿ Ÿ Ÿ Ÿ Ÿ NMC NURSING VALUES Ÿ We achieve this through our core values: Ÿ Professionalism Ÿ Respect Ÿ Integrity Ÿ Diversity Ÿ Excellence Ÿ eamwork T Ÿ Communication Ÿ Compassion Ÿ Ÿ TEAMWORK: RESPECT: Ÿ Show great attention to the presence of all people Ÿ Establish a special connection with patients' families and other team members Ÿ Always takes the feelings of others into account Ÿ Feel supported and empowered to speak up, in the interest of patient and staff safety Demonstrate superior communication skills Work positively and collaboratively with all members of the multi-professional team Work with patients and their families to promote and support the health and well-being of the whole community Understand the capacity, capability and context of colleagues and their work Ÿ Ÿ Ÿ Ÿ 18| January 2023|www.insightscare.com

21. Develop constructive and supportive relationships to benefit the whole team Encourage a safe work culture to provide support, build resilience and offer debriefing opportunities COMPASSION: Ÿ Be open, warm, kind, caring, and gentle Model empathy and demonstrate a caring attitude to all patients and their families Connect sensitively with a good understanding of patients' and families' needs Assure the comfort and confidence of patients and families Demonstrate a deep understanding of an individualized patient experience Remain sensitive to the needs of others in all circumstances Provide a nurturing and caring atmosphere for all professional colleagues Ÿ Ÿ Ÿ COMMUNICATION: Ÿ Be active listeners who are receptive to others and who listen with their heart Be skilled at mediation in demanding situations–be the "go-to" person when others are struggling with communication in challenging situations of potential or actual conflict Communicate clearly and concisely with patients, families and colleagues, employing unambiguous terminology Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Brief us about yourself and shed some light on your journey and studies as a Chief Nursing Officer. What are some of the challenges you face when conducting nursing operations, and how do you turn them into opportunities for growth? I have never really sought a promotion in my nursing career. However, I have enjoyed my roles. The more nurses that I manage, the more I feel responsible for supporting them to reach their potential, strive towards the highest quality care and enjoy what they do. We have a global challenge regarding nurse recruitment and retention. This is a widely held concern for healthcare providers all over the world. To meet the needs of our future patients, we need to remodel how nursing care is delivered. For example, instead of calculating the number of nurses to patients in a ratio setting, we need to turn this upside down and consider what every individual needs and who is best placed to provide this care. This cannot only mean registered and licensed nurses – there are not enough of us – but this could include other trained and competent healthcare workers. What role do compassion and nurse-patient communication play in providing quality care for patients? When I speak to young nurses today, I am often called to give them simple tips on what it takes to be a good nurse. Of course, you need to be well-trained and competent in what you do. Still, with kindness and common sense added in, you are bound to make a massive difference in the quality of care of your patients. Please share with us some nursing insights you would like other nurses to know. Considering that you are an enthusiast in the nursing field, what nursing initiatives are you actively involved in? Being a nurse is a privilege. We are honoured to be invited into our patients' most personal and private world and allowed to offer what we can to make life easier, comforted and less painful. Develop a learning culture; Use nurse-process reviews to learn from serious incidents and near misses; Introduce Every Ready Governance, Comprehensive Unit-based Safety Programme, Pathway to Excellence and Work towards Magnet. How do you envision scaling your services and operations in 2023 and beyond? Every patient has the right to expect safe, caring and high-quality care. We are here to meet the needs of our patients and will stop at nothing to be able to deliver this. 19| January 2023|www.insightscare.com

22. The Role of Chief Nursing Officers in Advancing the Healthcare Industry A quality, patient-centered healthcare system. From the highest person, the Chief Nursing officer, to the staff nurse, nurses must understand how nursing practice must drastically change to provide the expected level of quality care to achieve these outcomes and actively participate in the change. ccording to Advancing Health, nursing has a significant role in healthcare reform and the requirements for an affordable, secure, high- With a renewed emphasis on patient-centered care, care coordination, data analytics and quality improvement, these modifications will necessitate a new or enhanced skill set in wellness and population care. At the individual or system level, transformation and the necessary changes will not be simple. Individually, it necessitates assessing one's knowledge, abilities and attitudes to determine whether or not they position you to contribute to the upcoming change or to resist it. It necessitates an examination of the organization's mission, goals, partnerships, procedures, leadership, and other essential components at the organizational level before 20| January 2023|www.insightscare.com

23. Exclusive Insights

24. reorganizing them, thereby causing disruptions to the status quo. time through a seamless array of health, mental health and social services at all levels and intensities of care. Continuous coordination is essential to prevent or minimize fragmentation because the continuum includes services from health to illness, from birth to death, and from various organizations, providers and services. Let's go over the developments and learn more about them! Wellness and Prevention We must move away from a healthcare system that focuses on illness and toward wellness and prevention. As a result, wellness and preventive-focused evaluations, fitness and health education programs, and programs to address the social or environmental causes of preventable disease conditions and care issues must be given the same importance as providers' disease-focused clinical intervention. What does this entail in the context of actual orthopedic practice? It means addressing "upstream" factors to prevent or minimize musculoskeletal health issues at the population health level. All patients require care coordination because it bridges the disjointed health system and makes it more manageable and coherent, which benefits both the patient and the provider. Because it has been confirmed that transitions represent high-risk periods for safety issues and adverse outcomes due to a lack of continuity of care, this type of care, referred to as transitional care, has been a significant focus. Focus on Getting Better Results and Outcomes Nurses in the new healthcare system will need to be able to collect and track clinical and financial data across settings and over time. Key metrics need to be followed at the individual and population levels. It provides the necessary information to comprehend the challenges facing each patient. From a wellness perspective, a gait analysis, screening for osteoporosis, and a plan to prevent or reduce risk to prevent subsequent falls and potential fractures would all be implemented. The patient might also be referred to a Matter of Balance program, which would provide the patient with strategies to reduce falling and increase strength and balance. To achieve the triple aim, we will need to keep track of overtime of outcomes related to psychosocial status, behavior change, clinical and health status, satisfaction, quality of life, productivity, and cost. Predictive modeling employs these data to stratify the population based on the disease state or risk profile. Through stratification, health promotion, wellness and care will be provided to those at no or low risk. Patient and Family Focused Care One more important attribute of the changed medical care framework should be a faithful spotlight on the patient. If patients and families are to take charge of their health, they must receive care focused on them and their families rather than the providers. In conclusion, Again, nurses are well-suited for this position because they have always embraced a holistic approach to care that includes patients, families and communities and empowers patients to take responsibility for their health and disease management. Undeniably, nurses are well-positioned to assume responsibilities that will advance health, enhance care, and increase value. However, it will necessitate new approaches to thought and practice. Nurses can work with patients to help them achieve their goals by providing education and coaching with an eye toward the outcomes reported by patients. A necessary skill is using action planning and motivational interviewing to help patients change their behavior. “The time has come for nursing, at the heart of patient care, to take the lead in the revolution to make healthcare more patient-centered and quality-driven," reads the statement. "Nurses can no longer take a back seat." The vital question to ask here is, "Are you ready?" Care Coordination - Shreyasi Shelke The patient-centered continuum of care, first proposed in 1984, is a system that guides and follows individuals over 22| January 2023|www.insightscare.com

26. Michelle Wallace Instilling Hope, Delivering Quality Care! I magine an elderly patient undergoing treatment in a healthcare setting who has no nearby family and struggles with mobility. Administering the patient's medications is critical, along with the numerous health technicalities that are involved. and my grandfather is a retired police officer. Serving has always been an integral part of what our family does. Please tell us about your journey, highlighting your contribution to Grady Health System's success. In 2012, I became the Emergency Department leader, just as Grady began its transformation. Throughout the years, I have had the privilege to work with additional departments, both in a nursing capacity and non-nursing. This system-level view has enabled me to build relationships with other key leaders and collaborate to ensure Grady's staff's success while continuously improving patient outcomes. But is that all the patient is asking for? Definite standard care in this situation is of utmost importance, but compassion, companionship, and other skills outside the technical realm can create wonders to improve the quality of a patient’s life. This has made nurses uniquely position themselves in the healthcare niche, wherein their direct contact with patients builds relationships and plays a critical role in patients’ health and satisfaction. Can you elaborate upon the core values on which Grady Health System is built and what the mission of the company is? And talking about this unique blend of technical knowledge and an empathetic person-centered approach, one person that ticks the list righteously is Michelle Wallace. Grady's true north is to ensure safety, anticipate needs, and exceed expectations. We are committed to delivering quality care with humanity, compassion and kindness – and arms open wide to everyone in the community. Our core values are to be patient-centered, be safe, serve others with excellence, do right and do good. At Grady, we live these values every day. Throughout her decade-long experience in the Grady Health System, Michelle has been committed to delivering quality care with humanity, compassion and kindness. In order to learn about how Michelle stands by these values and transforms care, kindly delve into her insightful interview. What are the key products and services of your hospital and how has it enabled care for the patients? What was your inspiration behind venturing into the healthcare sector? Grady Health System is one of the largest safety net health systems in the United States. Grady consists of the 953-bed Grady Memorial Hospital, six neighborhood health centers, Crestview Health & Rehabilitation Center and Children’s My greatest inspiration for entering the healthcare field was the opportunity to serve others. My father is retired Army, 24| January 2023|www.insightscare.com

27. Most Influen?al Chief Nursing Officers to Know in 2023 Michelle Wallace Chief Nursing Of?cer Grady Health System Healthcare of Atlanta at Hughes Spalding, which is operated as a Children’s affiliate. Grady is the only Level I trauma center in the Metro Atlanta region and serves as the 911 ambulance provider for the city of Atlanta. Grady’s Walter L. Ingram Burn Center is the leading burn center in north Georgia. And the Marcus Stroke and Neuroscience Center is a Joint Commission designated Advanced Comprehensive Stroke Center. Other key services/distinctions include Grady’s Regional Perinatal We are commi?ed to delivering quality care with humanity, compassion, and kindness – and arms open wide to everyone in the community. 25| January 2023|www.insightscare.com

28. workers and hospital leaders have had to adjust and figure out how to manage the COVID-19 pandemic. I’ve learned the importance of resiliency and overcoming the adversities we face daily in healthcare. But most importantly, I’ve learned that if your team’s primary focus is the overall health and well-being of patients and their families, then you’re doing the right thing. As a safety net hospital, we provide the highest quality care to all patients, no ma?er their circumstances, treating everyone with dignity and respect. Being an experienced leader, what is your intuitive advice for budding youngsters venturing into healthcare. My advice to those entering healthcare is always to be open to learning. Be humble enough to know when you don’t know – and humble enough to know when you need to ask for help. As they grow into leadership roles, they should understand the importance of taking care of their frontline team. If you have the team’s best interest at heart and take care of them, they’ll be able to better care for patients. Center with its Neonatal Intensive Care Unit, Georgia’s first Cancer Center for Excellence, The Avon Comprehensive Breast Center, the Georgia Comprehensive Sickle Cell Center, and the Ponce de Leon Center - one of the top HIV/AIDS outpatient clinics in the country. Grady is one of an elite group of hospitals to earn the Baby-Friendly USA international recognition as a Baby-Friendly Designated birth facility. Apart from your journey, how do you envision further strengthening Grady Health System’s stronghold in 2022 and beyond? Truly focusing on the right things – our people and our patients. If we view decisions through that lens, we don’t make wrong decisions. In addition, as we continue to move through the pandemic, nursing and patient care are at a crossroads. Key decisions will be made that will impact the trajectory of patient care. How do you enable patient-centric care with specific operations that the hospital runs on? One of our core values is providing patient-centered care. This is instilled in all Grady employees from day one. As a safety net hospital, we provide the highest quality care to all patients, no matter their circumstances, treating everyone with dignity and respect. We maintain open lines of communication with our patients to ensure they understand what’s happening every step of the way and trust us to take care of them. What are some of the challenges that you face and the most important lessons that you have learned in your professional journey so far. I've learned that healthcare is a constant evolution. The last 2 ½ years have underscored that even more, as frontline 26| January 2023|www.insightscare.com

30. Siân Collier-Jones Chief Nursing Officer Al-Fu?aim Health I believe excellence starts with a strong team culture, so nurturing and developing the right culture within the nursing department was critical to me. I ensured sustainable quality governance structures were embedded within the department through dedicated roles, support and education.

31. Most Influen?al Chief Nursing Officers to Know in 2023 Siân Collier Jones Leading Nursing Opera?ons and Reshaping Healthcare A strong advocate for nurse empowerment and actively involved on platforms locally, regionally and globally, Siân Collier-Jones has proven herself as a transformational healthcare leader. Sitting as the Chief Nursing Officer of Al-Futtaim Health, she is one of the most influential healthcare executives to know. empathetic, patient centric care continues to motivate me to this day. Can you shed some light on your career journey over the years? Originally from the UK, I trained and worked in the NHS for 15 years before relocating to the Middle East. I have passed through many roles in my career from staff nurse, educator, clinical nurse specialist, senior advisor, and nurse consultant. Each of these roles has positively contributed to where I am today. I was CNO of several facilities and groups in the region before being appointed as Chief Nursing Officer of Al Futtaim Health, leading the nursing functions across all brands and divisions of Al Futtaim. Al Futtaim has made its mark as a key player within the healthcare industry. Led by a dynamic team of industry experts, this year saw the managing director, Dr Haidar Al Yousef winning CEO of the year, and Chief Nursing Officer Siân Collier-Jones receiving the outstanding leadership award demonstrating the force behind the name. After securing the remarkable achievement of being the first primary healthcare chain in the UAE to be awarded international accreditation, Al-Futtaim Health went on to partner with the American Heart Association (AHA) and launch an international training center, dedicated to clinical education & life support training. With a solid foundation in the UAE, Al-Futtaim Health now has a growing number of exciting projects across the GCC region. What studies or skill development did it take for you to become a Chief Nursing Officer? This career has always pushed me to keep learning and I have undertaken a balance of clinical, quality and leadership development over the years. In addition to nursing I studied public health, clinical education and healthcare management which enabled me to have a more holistic outlook on healthcare. In an exclusive interview with Insights CareLet us know more about Siân’s journey in reshaping healthcare. Kindly tell us your source of inspiration, what led you to the healthcare industry? Quality is integral to my role so I felt it was important to achieve chartered member status with CQP (UK’s professional body for quality & auditing professionals) and to secure NAHQ’s certified professional in healthcare quality licensure (CPHQ-USA). My nursing administration & leadership skills organically evolved over time and were formally assessed when I was conferred as a certified global nurse consultant (CGNC) by the International Council of Nurses (ICN). At the age of 18, I accepted a healthcare assistant position at a local hospital, this role shaped the entire trajectory of my career. Based on a geriatric rehabilitation unit, my duties were far from glamorous, but it taught me the importance of compassionate care. I felt like I made a difference and quickly realized the endless opportunities within healthcare to contribute to care needs. The drive for 29| January 2023|www.insightscare.com

32. Can you elaborate on the core values and mission of Al- Futtaim Health? How do you align the nursing services to best serve the organization? Compassion is massively associated with nursing and is at the heart of what we do. I am incredibly grateful to have introduced the international DAISY awards to the organization. DAISY is a patient nominated award to recognize extraordinary nursing care and compassion. This year we were honored to welcome the DAISY foundation Co-founders, CEO and VP from the USA, to attend one of our nursing award ceremonies. Al-Futtaim Health’s values are centered around 5 key pillars: Excellence, Compassion, Innovation, Respect and Ethical practices. Being responsible for the creation and development of the nursing structure, excellence was fundamental. I believe excellence starts with a strong team culture, so nurturing & developing the right culture within the nursing department was critical to me. I ensured sustainable quality governance structures were embedded within the department, through dedicated roles, support & education. Innovation is the value that also relates to our mission, which is ‘to redefine the healthcare experience by delivering high quality, smart and integrated care’. This is one area where Al-Futtaim Health have been a pioneer in the region by creating end-to-end digital solutions, and nurses have been a key player in the care delivery of these solutions. Nurses’ roles are ever evolving, and the use of technology, telemetry and assisted devises are now part of modern-day nursing care. For example, we recently launched our SmartDoc project, this technology uses a remote device deployed & operated by specialist nurses. This project was a huge success for the organization and was even awarded platinum status at the 2022 Patient Safety Awards. In what areas, in your opinion, does the regional health system struggle when it comes to treating patients? In any private healthcare system, fragmented care is a real issue. It's essential to have a well-balanced healthcare ecosystem that works seamlessly for continuous health management. We live in ever-changing times, and the UAE has demonstrated its enormous strength and forward- thinking in this area. The pandemic saw instant responses and initiatives from the entire healthcare spectrum, both public and private. Al Futtaim Health was one of the first private providers to partner with the DHA on pandemic response initiatives, working together for population safety in real-time. We rapidly established a large COVID-19 field hospital and launched multiple response projects across Dubai. Considering that you are an enthusiast in the field of nursing, what nursing initiatives are you actively involved in? I am a huge advocate of nurse empowerment and I believe it’s important to constantly learn, share and contribute to developing the nursing profession. I have a passion for mentoring as it offers bidirectional learning and development as well as a connection to the

33. next generation of nurse leaders. I am on several remote mentorship platforms, most notably the global "Nursing Now Challenge." I joined this movement after the success- ful launch of the Nightingale Challenge, which I had the pleasure of being a very small part of. I also sit as an editorial board member of a healthcare journal, which provides me the opportunity to keep up with the latest research and practices. As a fellow of a government- selected nurse leader task force and roundtable expert panel, I can contribute to think tank policy development and promote strategic initiatives within healthcare. I was extremely humbled to have received an award earlier this year for my contribution to healthcare. Share with us some nursing insights or tips that you would like nurses to know. Never stop learning or growing. Nursing is such a versatile career with many opportunities. Every role in healthcare is important. Having worked across a spectrum of designations from HCA to CNO, I can't emphasize enough the importance of a systems mindset. Each role adds a unique value, and we all need to work together for care to be effective. Listening is how I learn so much from my team; it's also part of our motto, "We Hear You." It is important that you stay connected, as you move from the bedside to the boardroom, it is easy to get consumed by administration and lose connection with the wider workforce. Maintaining communication and ensuring psychological safety within your team is vital. In addition to structured feedback, leadership rounds, nursing committees and initiatives, I hold agenda free drop-in sessions monthly, which helps keep dialogue open. What are some of the challenges you face when conducting nursing operations, and how do you turn them into opportunities for growth? I think the biggest challenge faced by any CNO is staff retention or staffing numbers in general, as this impacts skill mix planning and general operations. This is a global issue everywhere and was recently intensified due to the pandemic. The surge in operational demands made everyone re-evaluate capacity planning. One thing that nurses are renowned for is their ingenuity and flexibility, so of course this has been turned into an opportunity for growth! re-evaluated, and we introduced modified processes, designations, or smart technology for greater utilization and skill optimization. This in turn created new roles and expanded opportunities for our nurses, with career and skill progression that ultimately resulted in staff satisfaction. In an ever-competitive global market, staff satisfaction and self-development are vital components of growing any workforce. We learned fast that with the right support, training and framework in place, it was possible to create a more agile, cross-functional workforce. Roles and responsibilities were 31| January 2023|www.insightscare.com

34. Transformative Insights Transforma?ons Nursing Industry Shaping up Healthcare in 2023 D transformation. The most pressing need for change was brought about by shifting social and disease-type demographics and concerns regarding cost and quality. in the isparities, unsustainable costs, fragmentation, difficulties gaining access, and unfavourable outcomes are some factors driving healthcare As a country, we have taken simple actions toward higher standards and reduced costs for decades. However, caring for and paying for patients with chronic health conditions is a significant concern. As we move away from episodic, provider-based, fee-for-service care and toward team-based, patient-centered care across the continuum that provides seamless, affordable and high-quality care, nurses can lead and contribute to the transformative changes occurring in healthcare. These shifts necessitate a new or improved set of wellness and population care knowledge, skills and attitudes, with a renewed emphasis on patient-centered care, care coordination, data analytics and quality improvement. 32| January 2023|www.insightscare.com

35. 33| January 2023|www.insightscare.com

36. outcomes and an unnecessary cost, is one area where people of color face persistent and long-lasting health status disparities. Let's look at some of the transformative changes Nurse Shortage would Continue Around the world, there are 28 million nurses, according to the World Health Organization (WHO). However, that number isn't sufficiently high for patient numbers and needs. As a result, there is a global shortage of nurses, and to meet the healthcare needs of all patients and their needs, 6 million more positions will need to be filled by 2030. This number will online keep on ascending all through 2023 also. Many of the Gen X-er ages are close to retirement age, Coronavirus hindered new likely medical caretakers from acquiring training, and as medical caretaker burnout increments, more medical attendants are leaving the medical care field overall. The consequences of Coronavirus and the worldwide nursing deficiency are felt all through medical services and will continue being judged for the following couple of years. In its annual National Healthcare Quality and Disparities Report, the AHRQ has shown that when accessing healthcare, racial and ethnic minorities and low-income individuals face more obstacles and receive lower-quality care. These facts emphasize the need for our system to be changed. Covering with the changing social socioeconomics is the adjustment of illness-type socioeconomics since there is an ascent in persistent sickness among Americans and fundamentally so among more established Americans. An estimated 133 million Americans are affected by chronic disease, which includes heart disease, stroke, cancer, Type 2 diabetes, obesity, and arthritis. The leading cause of death and disability is chronic disease. Chronic diseases are among the most "common, expensive, and preventable" health issues. Driving Force for Change Healthcare Reform With the changing driving force, nursing has brought many changes in the medical field. The Patient Protection and Affordable Care Act of 2010 was ushered in by the continued skyrocketing of healthcare costs, the less-than-impressive health status of the American people, safety and quality issues within the healthcare system, and growing concerns that price and quality issues would intensify with changing demographics. And the fact that there were 50 million Americans uninsured and 40 million underinsured in the United States. Waste: In the United States, 30 cents of each dollar spent on medical care is wasted, costing $750 billion annually. Inefficient care delivery, high administrative costs, services that aren't needed, high prices, failures in prevention, and fraud all contribute to this. Quality: The U.S. wellbeing framework positions last or close to last contrasted and six different countries like Australia, Canada, Germany, the Netherlands, New Zealand, and the Unified Real on five components of the elite execution wellbeing framework: accessibility, fairness, quality and healthy lives. Hospitals in the United States were found to re-admit an average of one-fifth of Medicare patients within 30 days of discharge, despite the higher costs. According to reports, 25% of Medicare patients discharged to long-term care facilities were re-admitted to the hospital within 30 days, and the list is never-ending. Further developing worth signifies "staying away from exorbitant slip-ups and readmissions, keeping patients solid, compensating quality rather than amount, and making the wellbeing data innovation foundation that empowers new installment and conveyance models to work." We are moving toward new reimbursement principles and payment models for care thanks to the ACA and the CMS's authority to implement value. In conclusion, Undeniably, nurses are well-positioned to assume responsibilities that will advance health, enhance care, and increase value. However, it will necessitate new approaches to thought and practice. It is essential to shift your practice's focus away from the disease episode of care and toward promoting health and care across the continuum. Changing Demographics The need for change is also fueled by shifting social and disease-type demographics among our citizens. The term "the browning of America" was given by demographer James Johnson to show that people of color now make up most of the country's growing population. Access to health coverage, which contributes to poorer health access and - Shreyasi Shelke 34| January 2023|www.insightscare.com

38. Most Influen?al Chief Nursing Officers to Know in 2023 Susan Russell Enhancing Healthcare, Facilitating Eternal Betterments T he nursing profession is both ancient and respected. Its history predates the development of human civilization. The work of a nurse has always been important, and it is reminiscent of great humanitarians like Mother Teresa, who dedicated her entire life to serving others and was awarded the Nobel Prize, and Florence Nightingale, who was known as "the lady with the lamp." the community. In a sense, Susan began her personal journey at Singing River Health System. She was born at the facility and chose nursing as her career path with the intention to work in the same facility and community she had lived in her entire life. She shares, "My family has lived on the Mississippi Gulf Coast since the 1700s, and I planned on building a life here as well. It's just a beautiful place to live, work, and raise a family." Awarded for being a proponent for donation, innovation and nurse/patient advocacy, Susan Russell, Chief Nursing and Patient Safety Officer at Singing River Health System, is an experienced healthcare executive with a demonstrated history of working in the hospital and healthcare industry. She specializes in hospital administration, nursing practice and patient safety. Susan has expertise in the areas of clinical operations and performance enhancement from her work as a national presenter on topics of nurse leadership, panelist, podcaster and consultant. The Symbol of Perpetual Excellence Singing River Health System is a mission-driven, not-for- profit healthcare provider for the Mississippi Gulf Coast and surrounding areas. The system provides the highest level of comprehensive care and has been recognized at the national level for high-achieving facilities. Singing River is one of South Mississippi's largest employers and was instituted to provide the best possible care to the community, in the community. Susan Russell was also recognized among the Nurse Deck's Top 10 Chief Nursing Executives who are transforming the Healthcare sector and has received several statewide recognitions as the Mississippi Nurse Association Nurse Executive of the Year, and Lifetime Recognition for contribution on behalf of Organ and Tissue. Most recently she was appointed as a member of the board of directors for the Mississippi Association of Nurse Leaders. At each of its hospitals in Gulfport, Ocean Springs and Pascagoula, Singing River Health System offers both critical and acute medical treatments. The founding of Singing River Health was made possible by Jackson County community leaders who saw the value of providing its citizens with high-quality healthcare. Jackson County is the most industrialized county in Mississippi, and the availability of high-quality healthcare continues to be a major factor in people's decisions to move to or stay in a community. Current fundamental values include treating patients with respect, communicating with care and compassion, serving with heart and soul, ensuring quality is reflected in all it does, and ensuring collaboration always prevails. These values build on the original ideas. Susan Let's dive in to learn about her contribution to Singing River Health System! With a Spark to Ameliorate Healthcare Susan had a strong desire to make a positive, long-lasting impact on the world from a young age. She wasn't as interested in making money, but rather; she wanted her professional career to make a difference to individuals and 36| January 2023|www.insightscare.com

39. Susan Russell Chief Nursing, Patient Safety O?cer Singing River Health System Treating patients with respect, communicating with care and compassion, serving with heart and soul, ensuring quality is reflected in all it does, and ensuring that collaboration prevails. These values truly are an amalgamation of who we are as an organization and our community members are our shareholders. 37| January 2023|www.insightscare.com

40. To improve the healthcare service measures for the patients, we are reinvesting in the workforce. Everyone is struggling with shortages but having the best trained and engaged team members is the best investment in resources to improve outcomes. 38| January 2023|www.insightscare.com

41. says, "It truly is an amalgamation of who we are as an organization and as community members." in patient care, particularly related to nursing. The current shortage has spurred Singing River Health System to overhaul all clinical practices, which means taking a closer look at the use of someone who is overly skilled or experienced to do a task that could be possibly accomplished by a lower-skilled individual. Also questioning if some unnecessary tasks or processes are requested or completed that do not improve the quality of care. Even with the new innovations in creating more healthcare workers than ever, the current shortage gap will still not be enough to meet demand until the end of the decade. That means the concept of having primarily RN care teams must be reconsidered. Organizations, including regulatory bodies that haven't revised regulations since COVID, must take action to create workable solutions to satisfy patient needs with the resources at hand. Singing River coordinates several educational and community outreach initiatives in addition to providing philanthropic help. Providing world-class facilities utilized by over 300 of the world's greatest doctors, and providing over 4,000 workers, many with advanced degrees. Singing River is a major catalyst for the local economy. Singing River is proud to be the caregiver of choice because of its commitment to enhancing the health of the local community and making it a better place to live and work. Distinct Offerings with Exceptional Quality Singing River offers a wide variety of comprehensive services, including a Surgical Center of Excellence, a Robotic Center of Excellence and a Bariatric Center of Excellence. That allows the region to benefit from the most sophisticated robotic orthopedic operations, single-site hysterectomies and bariatrics. Open-heart surgery is provided as well as the only structural heart program in the entire region. Additionally, there are very effective general, oncology, and specialty clinics, as well as medical-surgical, critical care, women's and children's, and behavioral health programs housed within the three hospitals themselves. Exhibiting Brilliance Singing River Ocean Springs Hospital and Singing River Pascagoula Hospital were recently awarded an 'A' in the Fall 2022 Leapfrog Hospital Safety Grade, a national distinction recognizing Singing River's achievements in protecting patients from harm and providing safer healthcare. DNV recently certified Singing River Health System Jackson County Locations to the ISO 9001 quality management system. By standardizing processes around practices that have been demonstrated to be effective by those who will be providing care, ISO 9001 adds science to the art of providing care. This empowers frontline employees and fosters predictability throughout the entire organization. In its field, Singing River is a technological innovator. Technology in the fields of surgery, oncology, radiography, and patient monitoring has received significant funding. Additionally, it also has the Epic EMR, which is the industry leader in providing the best in clinical and data analysis to improve patient outcomes. Reinvesting in the Workforce The most significant effect of ISO 9001 on hospitals is the reduction or elimination of variance, ensuring that crucial work processes are carried out consistently and that the "best ideas" are not just held by one person or one department but are instilled throughout the entire organization. According to Susan, everyone is struggling with shortages, but having the best-trained and most engaged team members is the best investment in resources to improve patient outcomes. Singing River is supporting the concept from the highest level of the organization down through the entire structure. Everyone on the executive team believes in the mission and wants every patient to receive the best quality of care possible. Susan adds, "Our community is our shareholders." And that's why she feels being part of a not- for-profit is so important. Susan's vision for Singing River is working collaboratively with others, including partnering providers, insurance companies, local, state and federal agencies, other systems and, of course, her patients! She says, "When we all join forces for collective improvements, the patients are the winners!" Overcoming the Adversities Susan identifies the shortage of human resources since the Great Resignation that began in 2020 as the main difficulty 39| January 2023|www.insightscare.com