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Using the Assessment Tools Portal

Using the Assessment Tools Portal. February 2012. Agenda. Assessment Tools Portal (ATP) Overview ATP Prerequisites and Access Using ATP Working with ATP Outputs Resources. Assessment Tools Portal Overview. Assessment Tools Benefits. Assessment Service Delivery Flow. Data Gathering.

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Using the Assessment Tools Portal

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  1. Using the Assessment Tools Portal February 2012 NetApp Confidential - Internal Use Only

  2. Agenda • Assessment Tools Portal (ATP) Overview • ATP Prerequisites and Access • Using ATP • Working with ATP Outputs • Resources NetApp Confidential - Internal Use Only

  3. Assessment Tools Portal Overview NetApp Confidential - Internal Use Only

  4. Assessment Tools Benefits Assessment Service Delivery Flow Data Gathering Report Presentation Planning & Preparation Analysis& Report Generation Assessment Tools • Reduce manual labor overheadand report generation time • Deliver additional data and analytics • Easy access to information(NetApp & Partners) NetApp Confidential – Limited Use Only

  5. Assessment Tools Portal (ATP) TechNet -hosted application Output Formats Data Sources Report Contents Configuration Excel ASUP DW Service Entitlements MS Word NOW Site Capacity Searchfor Systems DataExtract ReportGeneration Customer CRM Utilization Assessment Reports Health Check DB Storage Efficiency Performance Health Checks Shipping & Contacts NetApp Confidential – Limited Use Only

  6. Assessment Tools Portal • The Assessment Tools Portal (ATP) automates the data collection and initial deliverable preparation process for Professional Services[ Internal Link | Partner Link ] • These outputs are then evaluated by the consulting team in conjunction with customer interviews to determine assessment findings and recommendations as part of those services NetApp Confidential - Internal Use Only

  7. Assessment Tools Portal • The Assessment Tools Portal produces a majority of the deliverables for the NetApp Infrastructure Consulting Service (ICS)[ Internal Link | Partner Link ] • In the future more reporting options will be added as additional service analysis and workflows are automated within this portal NetApp Confidential - Internal Use Only

  8. Leveraging This Information • The outputs of this tool can be leveraged many ways • Delivery of assessment services • Identification of infrastructure issues (e.g. misconfiguration, exposure to bugs, mismanaged storage) • Identification of infrastructure opportunities • hardware in need of replacement or upgrade • systems running low on available storage • implementation of storage efficiency features, etc. NetApp Confidential - Internal Use Only

  9. Using this Data Safely • The outputs of the tool are not immediately customer ready • They are intended to be edited and analyzed by an experienced consultant before beings shown to a customer • Do not present any information to a customer that you do not understand • Do not present any of these outputs to a customer without editing as described in this training NetApp Confidential - Internal Use Only

  10. Assessment Tools Portal Prerequisites & Access NetApp Confidential - Internal Use Only

  11. Reporting Prerequisites • The following criteria are required for a controller to be analyzed via ATP • Running Data ONTAP 6.0 through 8.x • Send ASUP Weekly Logs to NetApp with the most recent ASUP received no earlier than 30 days prior to the report request • For Performance Data Reporting • Running Data ONTAP 7.x through 8.x • Send Performance ASUP data to NetApp NetApp Confidential - Internal Use Only

  12. NetApp Data Access Requirements • Login via your SSO username and password • You do not need to use VPN or be behind the NetApp firewall to access ATP or download your reports NetApp Confidential - Internal Use Only

  13. Partner Data Access Prerequisites • You must have a NOW/SSO login account • System data will be visible to you if • The system is associated with your company in NetApp’s CRM system • NetApp has record that the system was sold by your company • NetApp has record that the system is supported by your company • If neither condition is met the customer must grant specific access to your company before you can view their information with our tools NetApp Confidential - Internal Use Only

  14. Assessment Tools Portal Access • Access the tools portal and training information via the Assessment Tools Portal Technet Page • Internal Link • Partner Link • Direct link to the portal: • https://atp.netapp.com/ • Ask Questions, Make Suggestions, Get Support through the Assessment Tools Community NetApp Confidential - Internal Use Only

  15. Assessment Tools Portal Outputs • Portal data output: • Zipped files (.zip) containing • Microsoft Excel (.xlsx) • Microsoft Word (.docx) • These outputs have been tested with: • Microsoft Office 2008 and 2010 for Windows • Microsoft Office 2011 for Mac NetApp Confidential - Internal Use Only

  16. Using the Assessment Tools Portal NetApp Confidential - Internal Use Only

  17. Using the Assessment Tools Portal (ATP) • ATP Process • ATP User Interface • My Dashboard • Request Report • Report Request Validation • Report Generation Process • Report Request Emails • Report Generation Status • Download Report NetApp Confidential - Internal Use Only

  18. Assessment Tool Portal Process User Actions System Actions Run Phase 1 ATP Validates inputs Login Download Phase 1 Output Email Link to Phase 1 Output Valid SNs? Select SNs and Report Type No Yes Run Phase 2 Yes No Data Avail-able? Request Report Download Phase 2 Output Email Link to Phase 2 Output NetApp Confidential - Internal Use Only

  19. Assessment Tools Portal UI NetApp Confidential - Internal Use Only

  20. My Dashboard • Status panel of your current and past requests • Status of reports others cc you on NetApp Confidential – Limited Use Only

  21. Request Report NetApp Confidential - Internal Use Only

  22. Request Report – Select Type Report Type NetApp Confidential - Internal Use Only

  23. Request Report – Using Customer/Site Search Type Customer or Site Name and Click on to get a list of Serial Numbers NetApp Confidential - Internal Use Only

  24. Request Report – Using Customer/Site Search Select one or more systems to include Click Add Serial Numbers NetApp Confidential - Internal Use Only

  25. Request Report – How Current is My Data? Date of Most Recent Performance AutoSupport Processed The system will analyze any available performance data. Date of Most Recent Weekly Log Processed If over 30 days old the system will not be included in the report. NetApp Confidential - Internal Use Only

  26. Request Report – Manual Entry/Upload Manually input or edit a list of serial numbers Upload a .txt file with a list of serial numbers NetApp Confidential - Internal Use Only

  27. Request Report – Select Timeframe Select the number of weeks of performance data to trend NetApp Confidential - Internal Use Only

  28. Request Report – PSA Tracking (optional) Input the PSA Number (optional) NetApp Confidential - Internal Use Only

  29. Request Report – CC Colleagues (optional) Enter Email Addresses (optional) NetApp Confidential - Internal Use Only

  30. Request Report - Submit Request Click SUBMIT NetApp Confidential - Internal Use Only

  31. Validation Dialogs If invalid serial numbers are entered the system will ignore those serial numbers OR you can cancel the request and re-enter the serial numbers. If the controller has not sent ASUP within the last 30 days it will not be included in the report. You can cancel the request if desired. If recent performance data is not available you will be notified. You can cancel the request or continue with limited or no performance data for those controllers. NetApp Confidential - Internal Use Only

  32. Report Generation Process • 2 phase report generation • Phase 1 – ICS.xls within 1 to 3 hours • Phase 2 – CMPG output, MS Word report, and error log within 24 hours • User email notification upon completion at each phase NetApp Confidential – Limited Use Only

  33. Phase 1 Complete Email NetApp Confidential - Internal Use Only

  34. Phase 2 Complete Email NetApp Confidential - Internal Use Only

  35. Report Generation Status If you have many report requests you can filter the list presented on this tab by searching for reports matching your criteria. Report Status shows if the report is In Queue or the phase of the report generation process. NetApp Confidential - Internal Use Only

  36. Report Generation Status You can resubmit a previously requested report by clicking “re-submit”. NetApp Confidential - Internal Use Only

  37. Download Report • Download the automated reports up to 14 days after request • After 14 days the reports are deleted from the system NetApp Confidential - Internal Use Only

  38. Working with Assessment Tools Portal Outputs NetApp Confidential - Internal Use Only

  39. Working with ATP Outputs • Background • ATP Outputs – ICS Reports • ICS Excel File • Overview • Detailed Editing Instructions • CMPG Excel File Overview • ICS Word Report Overview • Processing Log File NetApp Confidential - Internal Use Only

  40. Background • The data presented by ATP is designed to be used by a PS Consultant in the context of delivering the Infrastructure Consulting Service • The successful consumer of this information has, at a minimum, a good understanding of NetApp Core Technologies and Best Practices • Refer to the Infrastructure Consulting Service TechNet Page for training on how to edit these outputs for the NetApp ICS service • This section covers the edits necessary to use the data outside of the ICS context NetApp Confidential - Internal Use Only

  41. ATP Outputs – ICS Reports • ATP outputs the following four files NetApp Confidential - Internal Use Only

  42. ICS Excel File Content Overview NetApp Confidential - Internal Use Only

  43. Dashboard Tab • Replace the “green lights” in row 2 with the color reflecting your analysis of the infrastructure • The legend shows recommendations for color coding • You may also delete this tab from the workbook These “Green Lights” are not the result of analysis. They are samples only. NetApp Confidential - Internal Use Only

  44. Infrastructure Summary Tab • Charts on this tab are automatically completed as you complete other sections of the workbook • Charts that are completed this way include: • Storage Controller Performance by Category • Overall Business Risk in Percentage • Controllers capable of upgrading to OnTap 8.0 • You can improve the appearance of the Breakdown by Disk, Shelf and Module Size and Type charts by hiding columns with 0 values in them on the Business Analytics tab NetApp Confidential - Internal Use Only

  45. Storage Controller Summary Tab • Two columns on this tab populate other portions of the workbook • Column J – Core ApplicationRecord the main application hosted on this system • Column K – LocationRecord the location of the system • Hide any other columns you do not want to review • Other Edits • Column E – Enter Y if the system can run OnTap 8.0, N if it cannot • Column F – Complete with support contract information or hide column if not available or not being reviewed • Column G – Original Ship Dates of 1/1/1900 should be replaced with N/A • Column L – Complete with Data Center location if desired, hide column if not available or not being reviewed • Column AJ – Provide your evaluation of the overall business risk of the system by entering the words “Red”, “Yellow” or “Green” NetApp Confidential - Internal Use Only

  46. Performance Tab • If you do not understand the data shown in this tab • Hide this tab • Remove the Performance Controller Category chart from the Infrastructure Summary tab • Column D and E are automatically populated from the Storage Controller Summary tab • If you do understand this data • Review the data shown here and delve into the CMPG excel files for the systems you are reviewing as required to determine your overall performance utilization rating • Record utilization as “Low”, “Medium” or “High” in Column P • These “ratings” are relative depending on your judgment and knowledge of how the system is used NetApp Confidential - Internal Use Only

  47. Business Analytics Tab • The charts displayed on the Infrastructure Summary Tab come from this tab • To improve the appearance of the Hardware by Type Charts • Select all cells on the Business Analytics Tab • Change the font color to “automatic” • Review columns F through AV and hide any columns with 0 counts for disk, shelf or modules by type • Hide this tab when you are done editing the workbook NetApp Confidential - Internal Use Only

  48. Automatic Population of Data • The following tabs automatically populate Core Application and Location from the data you enter on the Storage Controller Summary Tab • Performance • Capacity • Physical Storage • End of Support Components • Licenses • Firmware Revisions NetApp Confidential - Internal Use Only

  49. ICS CMPG File Contents Overview • All CMPG outputs produced by the tool trend data for the time period selected via the ATP UI (typically 26 weeks) • These files provide visualization, not analysis, of performance and utilization counters • The majority of this information is useful to performance consultants only • The storage trend data can be used by most consultants to review past and predict future storage utilization • Gaps in data are most often caused by missing performance counter files NetApp Confidential - Internal Use Only

  50. ICS CMPG File Contents Overview NetApp Confidential - Internal Use Only

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