Cloud Contact Centre - OMMNINGAGE
Cloud contact centres win the race to migrate Earlier this year, many businesses, including contact centres, moved their staff home in a matter of weeks. Without Covid 19, most organizations would have taken years to achieve this. By the 22nd April 2020, u201cCall Centre Helper Magazineu201d reported that 73% of UK contact centres had more than 75% of their staff working from home. From the technical perspective, businesses on the Cloud made the move relatively easily. Anyone using Cloud solutions is effectively a u201cremote workeru201d, since Cloud systems, such as Amazon Connect and associated applications such as agent desktops for Amazon Connect, are installed on hardware in a Cloud provideru2019s data centre, not on the companyu2019s premises. About OMNINGAGE: OMNINGAGE Connect is a Cloud based agent desktop for Amazon Connect delivering high quality voice. Its user friendly, data-rich UI promotes agent engagement with its dashboards for Amazon Connect and boosts productivity for those working in the office or at home. The platform is available globally via AWS and integrates with a variety of CRM and back-end applications to offer a single-window operation to users.
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