Maricopa County Adult Probation

1. Maricopa County Adult Probation FY2012 Employee Satisfaction survey results

2. Employee Satisfaction and MFR Goal B -- “Customer Satisfaction” -- By the end of fiscal year 2015, MCAPD will recruit, hire and retain a quality and diverse workforce, and improve employee satisfaction by achieving the following benchmarks: • Increase the Employee Satisfaction Survey overall satisfaction score for MCAPD staff from 5.47 to 5.6 (8 = total). • Increase the average department years of service for badged staff retention rates from 8.55 to 8.9 years.

3. Participation Rate 87% Out of 1,011 employees, 876 completed the Employee Satisfaction Survey 0 505 1,011

4. Survey Scoring • 2 = Very Dissatisfied • 5 = Favorable / Satisfied • 8 = Very Satisfied

5. Strengths – Positive Results • Kind of Work You Do • People You Work With • Your Job Security • Unit Focus On Customer Satisfaction/Needs

6. Effectiveness/Efficiency Score FY 2012 FY 2010 FY 2008 FY 2006 FY 2004

7. Management Practices Score FY 2012 FY 2010 FY 2008 FY 2006 FY 2004

8. Customer Orientation Score FY 2012 FY 2010 FY 2008 FY 2006 FY 2004

9. Communications Score FY 2012 FY 2010 FY 2008 FY 2006 FY 2004

10. Growth/Advancement Opportunity Score FY 2012 FY 2010 FY 2008 FY 2006 FY 2004

11. Benefits/Compensation/Rewards Score FY 2012 FY 2010 FY 2008 FY 2006 FY 2004

12. Working Conditions Score FY 2012 FY 2010 FY 2008 FY 2006 FY 2004

13. Satisfaction With Management FY 2012 FY 2010 FY 2008 FY 2006 FY 2004

14. MCAPD Overall Employee Satisfaction Scores FY 2012 FY 2010 FY 2008 FY 2006 FY 2004 County FY2012 Overall Satisfaction Rate = 5.85

15. Satisfaction With Management Court Administrator Chief Probation Officer Deputy Chiefs Directors Supervisors Additional Supervisors

16. Top Three Opportunities For Improvement That your pay is based on performance (4.06) Communication between court departments (4.99) Pay is fair in relation to job requirements (4.07)

17. Areas of Improvement Comments “I understand the economy is poor; however, it has been 4 years since there has been even a cost of living raise.” “Having our flex days back would do a lot to improve morale.” “ScrapADP system!” “Reduceworkload.”

18. Top Four Departmental Strengths Your benefits (6.50) People you work with (6.70) Kind of work you do (6.73) Your job security (6.54)

19. Positive Comments “I enjoy givingback to the community. I feel that the work we do changes peoples lives in a positive way and it is rewarding.” “Satisfactionin knowing that I am helping to make a difference in the community.” “I feel valued.”