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What is there for the day… We’ll share knowledge We’ll have Fun We’ll Play Roles We’ll learn

What is there for the day… We’ll share knowledge We’ll have Fun We’ll Play Roles We’ll learn. LET’S DISCOVER THE POWER OF COMMUNICATION…. WHAT DO WE UNDERSTAND BY “COMMUNICATION SKILL”?. At the end of the workshop we will learn…. what is Good and what is Bad Communication.

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What is there for the day… We’ll share knowledge We’ll have Fun We’ll Play Roles We’ll learn

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  1. What is there for the day… We’ll share knowledge We’ll have Fun We’ll Play Roles We’ll learn

  2. LET’S DISCOVER THE POWER OF COMMUNICATION…

  3. WHAT DO WE UNDERSTAND BY “COMMUNICATION SKILL”?

  4. At the end of the workshop we will learn… • what is Good and what is Bad Communication • some basic skills to become a Good Communicator

  5. … and also • to recognize & overcome barriers • advantages of listening • to speak confidently • to communicate effectively

  6. 55% 7% body language words 38% style Research shows, communication is…

  7. Why Communication… • to express our emotions • achieve joint understanding • to get things done • pass on and obtain information • reach decisions • develop relationships

  8. Truths about Communication… • Good Communication can’t exist without honest listening • We do not try HARD to get our message across • We do not take advantage of various media available to us • We all could improve our communication skills

  9. Ways & effects of Communication Formal Less Flexible, More Accurate but less responsive (JAGRITI…) Informal More Flexible, Less Accurate but responsive (Grapevine/Rumors)

  10. What is Communication… • art of getting your message across effectively through: • Spoken words –first & simplest way • Body Language –can make or mar • Written words –reflects importance • Visuals –leaves greatest impact

  11. Types & Methods Types & Methods Written Letters, Memos, Reports… Spoken Conversations, Interviews, Phone Calls, Requests… Gestures Facial expressions, Actions, Voice Tone, Silence, Stance… Visuals Photographs, Paintings, Videos, Film… Multimedia Television, Newspaper, Magazines, Internet…

  12. Communication Skills Channel Formulating Delivery Message Feedback Perception Response Understanding Communication : The Flow Receiver Sender

  13. Barriers to Effective Communication… • Personal Barriers • Your style and character (rude, polite, shy, outspoken) • Preparation & presentation • Lack of clarity (pronunciation, pitch, etc.) • Lack of credibility • Timing

  14. Barriers to Effective Communication… Proper Pronunciation Communication Help Pen Buffalo Career Guest Colonel Buffet Bouquet Rendezvous Bulb Fax Prakash Pradeep Chandrajeet

  15. Barriers to Effective Communication… • Process Barriers • Channel/Medium • Irrelevant Information loading • Lack of Response or Feedback • Inappropriate Questions

  16. Overcoming the Barriers… • Say to yourself, “I will get Response” • Come up with a topic for discussion everyday • Start improving upon pronounciation • Develop habit of reading – start with the English newspaper / Comics/Company Magazine • Understand first, then communicate • Don’t be afraid of asking questions

  17. Body Language… Facial Expressions Gestures Posture

  18. Body Language… • Engaged • Leaning forward • Open body • Open arms • Eager • (Sprint Position) • Open legs • Feet under chair • On toes • Ready to agree • Closes papers • Pen down • Hands flat on table

  19. SOME BASICS AND THEIR ORIGINS The shoulder shrug is also a good example of a universal gesture that is used to show that a person does not know or understand what you are talking about.

  20. Speaking… “A wise man reflects before be speaks; a fool speaks, and then reflects on what he has uttered.” - French Proverb.

  21. While speaking : • Take initiative • Be polite • Be pleasant (smile, jokes) • Be clear and concise (tone, accent, emphasis, pronunciation) • Cite negative opinions honestly, but in a positive manner • Seek Feedback

  22. Clarity in Writing… Rs 1000000000 Rs. 10,00,00,000/- Rs. 10 Crore

  23. Listening – why is it important? Listening 45% Speaking 30% Order in which we are taught Order in which we learn Reading 16% 9% Writing

  24. So, while Listening… • Avoid distractions • Do not interrupt unnecessarily • Be active (show interest) • Paraphrase what you’ve heard • Throw an echo

  25. 5 styles of communicating to manage conflicts You win and other person loses You feel confident but uncooperative “Go for it” You don’t feel confident or cooperative You lose “Run Away” You let the other person win You feel cooperative but unconfident “Yes, Boss” You both win a bit and lose a bit You feel partly cooperative & confident “Let’s Trade” You help one another to win Mutual Cooperation & Confidence “Let’s both win”

  26. “I HEAR, I forget I SEE, I remember I DO, I understand”

  27. T = Think before you speak A = Apologize quickly when you blunder C = Converse, don't compete T = Time your comments F = Focus on behavior - not on personality U = Uncover hidden feelings L = Listen for feedback

  28. THANK YOU RAMAKRISHNA TANIKELLA Ph # 9399994036 9849576121 E-mail : rktanikella88@gmail.com

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