Teaching & learning with wikis

1. Teaching & learning with wikis

7. Where did we start? • Knowledge Management • Provided a human/technology interface • Provided an experience of cooperative learning • Helped students to see the discipline of KM not as discrete topics but as ‘links’ or chains of topics

8. Administrative

9. Pedagogical

10. Educational process – 1ST go • Day 1 – Introduce students to wiki • User pages established • Vandalism addressed • Day 2 – students briefed on project pages • Wiki assignment brief • Topics distributed randomly • Elements of assignment – links, community bibliography

11. Assessment

12. 1st assessment guide • The wiki—the class will build a community wiki through three processes: • Each person will be responsible for contributing one page to the wiki. The contribution will explain one concept belonging to the discipline of knowledge management and will be 1200 words in length (with a 10% margin either way). This piece will draw on 3 articles from peer-reviewed journals and 2 articles from other sources—these could be internet postings, newspaper articles, magazine articles, personal correspondence, corporate documents etc. You should fully reference the articles at the end of your page. The intention of the wiki page should be to clarify the meaning of KM concepts through your reading of the articles. (15 individual marks) • HINT: Write your text in a word-processing program and then copy it into the wiki page. • You will also need to add your references to the community reference list which will be built as a separate page in the wiki. You should insert your references into the list so that they fall in alphabetical order by author. (3 individual marks) • Once all the wiki pages are posted you need to link all the key concepts on your page to relevant pages in the wiki; e.g. if you refer to ‘tacit knowledge’ you should link to the page that discusses ‘tacit knowledge’ elsewhere in the wiki. (5 individual marks)

15. Things to notice • Community HELP page • Student Netiquette and Codes of Conduct

16. 2nd go Introduced a two stage approach 1st iteration (INDIVIDUAL ASSESSMENT) • students develop their own topic and link to other pages • Contribute to annotated community reference list • Due date part way through semester 2nd iteration (GROUP ASSESSMENT) • Class divided into groups • Responsible for improving the pages in the group

17. Assessment • 1.1 1st iteration of wiki page (10 individual marks) • 1.2 Community Reference List (5 individual marks) • 1.3 Links to other wiki pages (5 individual marks) • 1.4 2nd iteration of wiki pageAs a Collaborative Learning Network (CLN) you will now work to grow the wiki pages of the members of your group and create new pages as seems necessary. Your group may also achieve recognition by improving the pages of others outside of your CLN. You will be given a template in which you will document your development work and explain how you have improved the wiki overall. The pages of the CLN will be assessed for their improvement and up to 15 group marks awarded to each of the members of the group. (15 group marks) • 1.5 Evaluation of the wikiEach student will submit a 1000 word report discussing the dynamics of their wiki page development, assessing the drivers of behaviour, whether any changes in behaviour were identified, and what levers contributed to those changes in behaviour. Students will also make an evaluation of the wiki that has been collaboratively produced as an instrument of knowledge management in the course and suggest the degree to which the wiki instrument may be useful in other contexts. Students should justify their observations by reference to KM concepts and theory and should consider both positives and negative aspects. (10 individual marks) Total of 35 marks for wiki work

18. https://wiki.bf.rmit.edu.au/BUSM1550/index.php/Main_Page

25. The Love Circle NOT THIS All desks pushed to the wall and we sit in circle and begin to look for the links between our topics.

26. Administrative

27. including LEGAL

28. Solution? • Importance of spelling out public and private in the Course Guide which constitutes a contract between the student and the university • My policy • Never give grades or marks in a public space • Justifiable to make comment on a page in the public space so that all students can benefit

29. Technical

30. Comparison of wiki engines http://en.wikipedia.org/wiki/Comparison_of_wiki_software

31. WikiMatrix http://www.wikimatrix.org/

33. Roll out of Teams LX at RMIT Blackboard - DLS Campus LX Expo LX E-portfolio Teams LX Wiki Journal LX Blog

39. 3rd go • Shift to a new discipline - ‘Marketing Management’ • Go global Linking classes in Melbourne, Kuala Lumpur, Hanoi

40. Administrative

41. Experiences • Few administrative problems in Knowledge Management • Only issue is getting computer lab access • Inclined to think that wireless and laptop per student is the future • Shift to global dimension • Timetables out of sync • Dealing with three bureaucracies • More impediments preventing academics from just working together

42. Workaround • Idea was to have multi-campus groups, BUT • Melbourne: 26 Sept - 31 October • Hanoi 22: October - February • Kuala Lumpur: 3 November - February

43. So… • Australian group work alone • Hanoi & KL classes comment on Australian work • KL/Hanoi joint groups

44. Changes to the way we have been doing things • A shift from 20% for group work to 35% • Turned the marketing plan process inside out: individuals now do the research, group builds the marketing plan

45. 3 steps - 1st step (individual) Your second assignment will be developed using wiki technology as a communication and collaborative environment. The wiki will be explained further to you in class. You will be taking the role of marketing consultant to a major company. Your course facilitator will organize you into groups. You then will be allocated one of the following areas to build a wiki page as your contribution to the market planning of your group: • 1. Product • 2. Place (Distribution and logistics) • 3. Price • 4. Promotion • 5. People and Process • 6. Brand, Loyalty and Customer Relationships Each member of the consultancy team will prepare a description and critique of the current activities of the company in the area that they have been briefed to work on. You should make sure that you have read about the area that you are going to be working on so that you can glean all possible angles from your topic.

46. 2nd step Based on the research that you have conducted, your team is to prepare a single written marketing plan going forward to be presented to the client. In this team proposal you should draw selectively on the individual parts you have prepared up to now to begin a new set of wiki pages covering the elements listed below. Developing your plan in the wiki will permit you to work as a team in building all the sections that make up the eventual marketing plan. You may decide within your team the best approach to take in building your paper and presentation. In your individual assignments you will have analysed the market from different vantage points. Now you must combine these into a coherent report. • Environmental analysis—This could be most effectively delivered as a description and analysis of significant trends affecting the 5 Cs — Company, Customers, Competitors, Collaborators and Context; • a SWOT analysis of the…

47. Step 3 This part of the assignment is where you are to deliver an in-class presentation of 30 minutes duration appropriately supported by visual materials such as PowerPoint slides, video, graphs and charts, pictures, photographs and webpage images etc. You may choose to log onto your wiki if this seems the appropriate vehicle for showing your work.