WELCOME TO VOICE OVER IP

1. WELCOME TO VOICE OVER IP Laura Cooper 962-4191 Cheri Beasley 962-3800 For help call 962-HELP or visit http://help.unc.edu

2. Introduction • VoIP (pronounced voyp) is the name of a new communications technology that changes the meaning of the phrase telephone call. VoIP stands for Voice over Internet Protocol, and it means “voice transmitted over a computer network.” • VoIP is part of a larger campus initiative to bring integrated Real Time Communications (RTC) to campus. RTC will let you have voice, video, instant messaging, presence and unified messaging in a highly mobile fashion. The current VoIP is the first step in the direction.

3. Campus Deployment Voice Over IP Cisco IP Phone 7940 and 7960

4. Buttons on the Cisco IP Phone7940/7960 • Soft Keys & Scroll Button – Choose phone options (Call Forward, Transfer, Hold, Conference) from display screen by using the set of 4 soft keys and up/down scroll button located directly under the screen. • Messages— Direct access to voice mail. • Directories—Access to corporate directory. The phone identifies incoming messages and categorizes them– allowing users to quickly and effectively return calls using direct dial-back capability. • Settings—Adjust display contrast and select from a large number of ringer sounds. • Services—Access diverse information such as weather, stocks, quote of the day, or any Web-based information. • Help—Online help feature gives information about the phone's keys, buttons, and features. • Volume, Mute, Speaker, Headset—Headset indicator, speaker on/off button and microphone mute buttons – these buttons are lit when active.

5. Using Call Logs and Directories Your phone maintains logs of your missed, placed, and received calls. You can use the Directories button to view and dial for call log. You can also access a corporate directory (if applicable)

6. Answering a Call To answer a call, go-off hook by picking up the handset. Or see the table below for more options.

7. Transferring a Connected Call Transfer redirects a connected call. The target is the number to which you want to transfer the call. Tips • When on-hook transfer is enabled, you can either hang-up or press Transfer, then hang up. • If on-hook transfer is not enabled on your phone, be aware that hanging up instead of pressing Transfer cancels the transfer action and places the party to be transferred on hold. • You cannot use Transfer to redirect a call on hold. Press Transfer to remove the call from hold before transferring it.

8. Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number. Note Enter the Call Forward All target number exactly as you would dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary. Tips • You can forward your calls to a traditional analog phone or to another IP phone. • You must configure this feature per line; if a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.

9. Placing a Call To place a call, pick up the handset and dial. Or use one of the other options outlined in the table below.

10. Placing a Call Toplace a call, pick up the handset and dial. Or use one of the other options outlined in the table below.

11. Starting and Joining a Standard ConferenceA standard conference allows at least six people to participate in a single call.

12. Starting or Joining a MeetMe Conference MeetMe conferencing allows participants to join a conference by calling the conference number directly, rather than waiting for the conference initiator to call them.

13. QUICK REFERENCE IP VOICE MAIL