Electric and Gas Supplier Orientation Conference June 18, 2009

1. Electric and GasSupplier Orientation ConferenceJune 18, 2009 Laurie H. Duhan Director, Choice Programs Baltimore Gas and Electric Company

2. Choice Programs Team • Electric Choice Programs • Bill Welzant • Cathy Buchanan • David Schutz • Barbara Wise • Gas Choice Programs • Mike McShane • Ann Cunningham • Karen Geyer • Krissy Muneses • Mary Neill Choice Programs – Laurie Duhan Supplier Orientation - 6/18/2009

3. Choice Programs Contact Information • Electric Choice Programs • Electric Choice Help Desk 410-470-6900 • E:mailelectric.supplier.relations@bge.com • CDWebhttp://supplier.bge.com/CDWeb • Electricity Supplier Webhttp://supplier.bge.com • Gas Choice Programs • Gas Choice Help Desk 410-291-4833 • E:mailgaschoiceprogramsunit@constellation.com • CDWebhttp://supplier.bge.com/CDWeb • DSWebhttp://dsweb.bge.com Supplier Orientation - 6/18/2009

4. Customer Choice – Current Status As of May 31, 2009 Supplier Orientation - 6/18/2009

5. Rulemaking 17 & 35 • All of COMAR 20.53 (RM17) has been adopted as final by the PSC and has been published in the Maryland Register. BGE filed its Compliance Plan on May 21, 2009. COMAR 20.59 (RM35) has been adopted as final by the PSC, but has not yet been published in the Maryland Register. • These regulations are seeking to create an attractive competitive retail market and remove entry barriers. Enhancements include: • Bill View Access – proposed implementation August 1, 2009 • Uniform Gas Data Exchange Transactions – implementation team in progress • Make Budget Billing Available to Suppliers – currently available, minor revisions underway to enhance bill presentation for gas suppliers • Supplier Default Billing – currently available manually – hopefully NEVER needed • Purchase of Supplier Receivables – proposed implementation March 1, 2010 • Pre-Enrollment Information – electric modifications implemented in December 2008; gas implementation team in progress • Number of Days to Process Enrollments/Drops – reduced to 12 days Supplier Orientation - 6/18/2009

6. BGE Supports Customer Choice“What have we done for you lately?” • Customer Lists • On May 1st BGE requested Commission approval to distribute customer lists to suppliers • Gas and Electric “Mass Market” customers • Customers’ ability to opt-out • No cost to suppliers • BGE awaiting approval • Call Center Communication • Customers are informed that they have a choice and are offered additional information on bge.com or by mail when they call about • High bills, high prices, new service, customer move Supplier Orientation - 6/18/2009

7. BGE Supports Customer Choice“What have we done for you lately?” • Updated Website • Can navigate through www.bge.com • Can use direct link www.bge.com/energychoice • Information includes Supplier Lists; Price to Compare; Choice FAQs, Energy Choice Brochures, Supply vs. Delivery Diagram, etc. • Customer Communication • BGE Connections (July and November 2009) • Radio Advertising (June through November 2009) • Print Advertising (June through November 2009) • TV Advertising (September through November 2009) • Employee Communication • Utilize internal communication tools to provide BGE employees with choice communication such as corporate e:mail and BGE’s intranet (June 2009) Supplier Orientation - 6/18/2009

8. BGE Supports Customer ChoiceCommunication Plan Supplier Orientation - 6/18/2009

9. BGE Supports Customer ChoiceCustomer Communication – bge.com Home Page Supplier Orientation - 6/18/2009

10. BGE Supports Customer ChoiceCustomer Communication – Print Ads Supplier Orientation - 6/18/2009