Accelerate Enterprise Service Management with Jade RightStart

1. Jade RightStart Accelerate Enterprise Service Management with Jade RightStart Across the enterprise - whether it’s IT, Facilities, HR, Field Service, Customer Service, or any other service, departments are constantly challenged to deliver the highest level of service while maintaining efficiency and innovation. ServiceNow provides a scalable platform that enables each department to create services, provide an intuitive service experience, and deliver them efficiently. Jade Global, a ServiceNow Bronze Services partner, provides the services and solutions to help enterprises leverage the platform and maximize their ServiceNow investment. Jade Global’s RightStart packages are 10-12 week fixed-price rapid implementation services of the core ServiceNow modules, functionalities, and features designed to lay the foundation for a phased evolution leading to a robust and mature enterprise service management platform. The RightStart implementation packages leverage the experience of many successful implementations, methodology, best practice processes and configurations, and Jade’s ServiceNow expertise. ►Jade RightStart implementation packages: Request Management, Knowledge Management, Service Catalog and Configuration Management IT Service Management Pre-configured core ITSM ServiceNow modules – Incident Management, Problem Management, Change Management, IT Asset Management Streamlining hardware and software asset management process by deployment and reclamation of assets, asset disposition, inventory management – automated reordering, transfers, location tracking, shipment receiving and recording, software license allocation, entitlement tracking, license reclamation Governance, Risk and Compliance Management Leveraging ServiceNow as a single system of record providing improved productivity in the implementation of GRC by providing integrated tracking of policies, controls, test definitions and audits Project Portfolio Management Deploying the practices supporting your project requests, project prioritization, budget tracking, resource allocation, project delivery, demand management, and resource management Discovery Designing and configuring ServiceNow Discovery to automatically populate only the scoped Configuration Item (CI) classes and CI relationships ServiceWatch Configuring ServiceNow ServiceWatch to include entering credentials, running Discovery schedules, identifying entry points, understanding the major components for business services, capturing credentials for identified components, installing ServiceWatch components, form design and security for CI types discovered, reconciling of duplicates in CMDB CMDB Assessment and strategic recommendations, CMDB design and configuration, CMDB maintenance, CMDB data certification, CMDB data population, CMDB 3rd party integration, CMDB reporting, CMDB training Facilities Management Inclusion of floor plan visualization providing extensive add-on capabilities on desktop and mobile, such as user location down to the cubicle (space) level, asset location, request/ incident location, space utilization and occupancy visualization HR Service Management Onboarding, off-boarding, transfer requests, managerial approvals at the case and tasks level, hardware and software allocation, facilities integration (requires additional features), automated notification and escalation of activities Customer Service Management Initial configuration of Customer Service Management application to assist your organization with targeted communications, self-service administration, account management, special handling instructions, asset contact relationships, knowledge management To know more about Jade RightStart packages, please contact us today at marketing@jadeglobal.com www.jadeglobal.com Jade Global © 2017 San Jose | San Diego | Boston | Atlanta | Los Angeles | Philadelphia | Reading | Pune | Noida | Hyderabad