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Case Study on M- Paisa in Afghanistan

Increasing access to finance using mobile banking services What are the factors MFIs should consider before engaging in m-banking solutions?. Case Study on M- Paisa in Afghanistan. Benoit Destouches Financial Analyst. The First MicroFinanceBank Afghanistan. Mission

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Case Study on M- Paisa in Afghanistan

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  1. Increasing access to finance using mobile banking services What are the factors MFIs should consider before engaging in m-banking solutions? Case Study on M-Paisa in Afghanistan Benoit Destouches Financial Analyst

  2. The First MicroFinanceBankAfghanistan • Mission • To reduce poverty, diminish the vulnerability of poor populations and alleviate economic and social exclusion. It aims to help people become self-reliant and eventually gain the skills needed to graduate into the mainstream financial markets. • Key Indicators • 1st banking license (2003) • 33 branches / 850 staff • 40,500 borrowers / USD 52M portfolio • 46,000 depositors / USD 90M deposit Shareholding Structure

  3. Why Mobile Banking?

  4. Model: MNO-Based • Roshan is Afghanistan’s leading telecom operator. • M-Paisa developed in partnership with Vodafone. • Piloted in 2007, launched in 2008. • “Hawala on Your Mobile”

  5. Pilot Phase • Pilot Agreement signed in February 2007. • Limited scope: Kabul and Mazar • Test of: • Registration • Loan disbursements • Loan repayments • …but also of: • IT systems • Processes and procedures • Agents

  6. M-PaisaAccounts Structure Internal Transfer Holding Account Commission Account Mobile Micro Finance Account Loan Disburse Loan Repay Sell M-Paisa Buy M-Paisa Roshan Bank Account FMFB Client Registration Process

  7. Pilot Review Is M-Paisa a useful service in general? Is M-Paisa an easy to use service? Will you continue to use M-Paisa?

  8. Results so far Progress Report • Mixed results • Additional survey of agents: • 76% trust saving through an electronic system. • Willingness to accept new technologies. • 69% would not feel comfortable saving with their shopkeeper. • Lack of trust with players outside formal financial institutions.

  9. Lessons Learned – Understand the Market • From… • …To

  10. Lessons Learned – Know Your Partner

  11. Lessons Learned – Manage the Agent Network • From… • …To

  12. Thank You! For further information: benoit.destouches@akdn.org www.akdn.org/akam

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