Business Integration Support

1. Business Integration Support FCM Management Limited Paris New York Toronto

2. Mergers, Acquisitions and Corporate Restructuring • FCM has extensive experience in facilitating Executive Envisioning sessions to help move an enterprise from its current state. • Highlight business integration priorities, key performance and critical success factors and implementation plans to guide change • Assess: • The current state of the business • Where the business should be in 3-5 years • The business segments that create a value proposition for change • What resources are needed to support value creating activities • The business model to guide executives in making critical choices • Strategy and tactical issues that will need attention during change Transition Structure Business Objectives

3. FCM business integration strategy services are focused to support business operations and technology. Our business integration model begins by defining strategic roles for each of the relevant support functions Business processes, engagement and IT management Confirm in-scope vs. out-of-scope activities Application maintenance, functional support, helpdesk, etc. IT hosting Define overall governance model Engagement management; Interactions between support groups Metrics definitions, service levels Deliverables definitions • IS Budgets • IS Strategy • Capital Expenditures Corporate Management Operations (Hosting Provider) Support and Maintenance • Operations Management • Technical Direction • Hardware/Operations • Software Decisions IS Management • Project Management • Hardware/Software Management • Development Direction • Human Resource Development Technical User / Functional • Hardware Maintenance • Hardware Performance • Hardware Upgrades • Application Programs Maintenance • Migration/Upgrades Application Support Hardware Operations • LAN Maintenance/ Development • Client Relations • Telecom Equipment • Custom Application Software Development • Package Software Conversion and Installations System Support Telecom Operations Application Development • Technical Support • Problem Logging • Technical Coordination Second Level Help Desk Network Operations Center First Level Help Desk • Systems Program Maintenance • Systems Program Upgrades • Systems Program Training • User Support • Problem Resolution • Problem Logging Business Integration Support Services

4. Our services • Leverage our experience and relationships with the most appropriate program structure, skills, and strategies for transition programs                 • FCM Management Limited helps clients design and manage transition plans, corporate structure, analysis, benefits realization and optimize human capital. We provide program management support for the transition life cycle, and vendor management services during integration phases. Our services support mid market and global organizations with investment consulting and multi-management investments • We provide industry knowledge with specialized expertise in • Strategy • Transition Management • Revenue Assurance • Crisis Management • Risk Management • Our services include • Interim “Contract” Management • Support for on-demand expertise • Coordinate activities, processes, procedures, and documentation • Program Office controlled transition management and provisioning resources for all phases FCM Management Limited

5. FCM Infrastructure Management Services Data Center Hosting Support (mainframe, web farms) Infrastructure/Security Support Production Management Solution Hosting in conjunction with FCM Delivered through: Policies and Procedures Automated system monitoring tools across a wide range of environments System performance monitoring as well as Event detection On-site, remote management Hardware Service Agreements and experience with high availability solutions Network of Solutions Centers with extensive applications as well as systems expertise • Data center operations (servers, space, AC, power) • Solution hosting (web, applications, database) • Network management within Host facility (LAN/WAN, routers, switches, hubs) • Physical equipment for Application operation (production, development, test) Data Center Hosting Support Infrastructure/Security Support • Applying system patches/fixes • Performance and sizing • Monitoring and maintaining • Database Administration • Operating system upgrades Production Management • Application promote to production • Production scheduling • Production monitoring • SLA mgmt & reporting • Contract management Solution Hosting • Application support integrated • Consulting and design services • Rapid response team for issues Infrastructure Management Services

6. Project Office Management Evolving policy requirements Risk management Resource management Control Issue management Performance monitoring Knowledge management Contract management Project office Qualityassurance Planning Proposal management Stakeholder management Internal training Facilities and administration Subcontractormanagement

7. FCM Management Limited