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Problem

Problem. Common problems with consumer research panel setup: Too many different software packages needed Requires too much manual work Hard to improve participation rates Surveys can be boring – don’t always provide a full picture Poor security and compliance

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Problem

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  1. Problem • Common problems with consumer research panel setup: • Too many different software packages needed • Requires too much manual work • Hard to improve participation rates • Surveys can be boring – don’t always provide a full picture • Poor security and compliance • Some systems nickel and dime you

  2. Alternatives • Do-it-yourself software • Piece together different software • None are complete • Don’t share data • Incomplete software • Still requires too much manual work • Not built for screening, recruiting or scheduling

  3. The Big Question • So, how do you get… • Best automated participant scheduling system • Superior panel management • Built-in multi-channel communication options • Complete data security & compliance • All inclusive - affordable, inclusive price? • Perhaps you should consider…

  4. Introducing

  5. Credibility • Over 30 years of growth and success! • Used by some of the largest, most successful companies in the world. Clients include • Revlon - world’s largest skin care – consumer research • Loreal - world’s largest hair care – consumer research • EA - world’s largest game developer – usability, playability • Microsoft - world’s largest software company – UX Research

  6. FIVE Main Reasons to Consider • There are five MAIN reasons to consider the ARCS system: • A LEADER in Panel Management • Absolute BEST screening, recruiting and scheduling tool • One of the industry’s MOST expansive touch point / respondent contact systems • One of the BEST in research community management • One of the MOST secure • Plus, one of the MOST inclusive pricing models!

  7. 1) A LEADER in Panel Management • Participant Search • Easily access all the data effortlessly • Self-updatable Participant Profiles • Participants can update their profiles with a personalized web portal • Automated Data Update • Data collected can automatically update the participant records • Flexible installation • Can use your server or the cloud

  8. 2) BEST Screening, Recruiting & Scheduling tool • Automated Screening, Recruiting and Scheduling • Send one link to screen and schedule participants • Create Sessions • Session or appointments are created to manage participant schedules automatically • Fill and Stop Recruiting • Once group/time is filled, no longer offered • Stops over quota recruiting

  9. 2) BEST Screening, Recruiting & Scheduling tool • Extensive Quota Checking by Session • Ensures the right participants in the right sessions • Automated Confirmations and Reminders • Reduces no shows • Custom Workflows • Ensure NDAs are signed • Send birthday messages

  10. 3) One of the MOST Expansive Systems • One of the industry’s MOST expansive touch point / respondent contact systems • E-mail • Shows open rate, time schedules • Improve response rates for future email campaigns • Text / SMS messaging • Auto reminders and confirmations

  11. 3) One of the MOST Expansive Systems • One of the industry’s MOST expansive touch point / respondent contact systems • Web / Social Media • Can post survey & screener links • Mini Call Center • Rotates contacts automatically • Interactive Voice Response (IVR) to automate surveys • Option to connect to live person • Dramatically increases # calls – reduces time recruiting

  12. 4) One of BEST Research Community Mgmt • Moderator Management • Allow or restrict content at your discretion • Communicate with individuals or entire group • Provide Rewards / Points for Participation • Increases individual involvement • Full Access to Participant Comments • Available for deep review and analysis • Analysis – Demographic & Sentiment • Graphically determine the pulse of the community

  13. 5) One of the MOST Secure • Role based authentication • Allow or restrict access to sensitive data • Data Encryption • Securely protect data within the system and during data transfer • Password parameters and expirations • GDPR Compliance • SSO • Centrally authorize system access

  14. Show Me The Product… • Let’s prove how ARCS is • One of BEST panel management • Absolute BEST screening, recruiting and scheduling tool • One of the industry’s MOST expansive touch point / respondent contact systems • One of the BEST in research community management • One of the MOST secure

  15. Plus, One of Most INCLUSIVE Pricing Models! • Other systems charge by participant, questionnaires, studies. Not ARCS! • Unlimited Participants • Unlimited Attributes • Unlimited Questionnaires / Screeners • Unlimited Studies • Excellent support

  16. What’s Holding You Back? • Frequently asked questions: • How difficult is it for my team to transition to the ARCS system? • Three days of standard training and ready to go! • You get a CSM (Customer Success Manager) who will work with you to understand your business needs and engage with your team to show them how to accomplish your goals using ARCS • How does your data get into ARCS? • Your person - can easily import into the ARCS structure—at no charge • Nobody in-house - ARCS implementation team can do the migration

  17. What’s Holding You Back? • Following are some frequently asked questions: • How does your support work? • Dependent on the level you select within the agreement (typically affects response time) • All levels have access to the online support portal with FAQ’s, How-To documents, common obstacles and general instructions • A support ticketing system where questions, problems and issues can be reported

  18. How Does It Compare? • One of BEST panel management • Absolute BEST screening, recruiting and scheduling tool • One of the industry’s MOST expansive touch point / respondent contact systems • One of the BEST in research community management • One of the MOST secure • Most INCLUSIVE pricing model

  19. Testimonials • ARCS does everything that I need it to. I use it to recruit subjects for clinical trials and this software does it all. If I need something specific that I cannot figure out on my own or with the help of the extensive online resources, I get very quick support from the team. They are friendly and patient and have never let me down.

  20. Testimonials • Since using ARCS, we have recruited studies faster, on time to deadline and continue to expand our capabilities by providing our clients with up-to-date and real life information on recruiting! • We have saved on recruiting time and on costs. We are able to fill our studies in half the time and keep up-to-date records for all the participants that are currently registered. It is easy to use for both staff and participants.

  21. Testimonials • Great technical support team and easy to program. • Programming studies in the system is fast and easy. The ability to add unavailability in batches has been a great tool for us because we usually have multiple sites. Recently they've added mobile scheduling into the system and that is a great tool for us.

  22. Picture This • Your largest client calls and you need to screen and recruit two hundred participants for next week. All because another vendor dropped the ball! You really want to be the hero and save the day.

  23. Picture This • Fortunately, you have the ARCS system • With just a few short clicks in the participant list builder you see that there are easily enough available participants to fill the sessions • A few more clicks and the study is setup, the sessions are generated and you ready to create the screening questionnaire • That same day, the selected participants are receiving their screening invite • Just sit back and watch the sessions fill up • You are the HERO! Life is good!

  24. Next Steps • See the Features & Benefits • Setup a discovery call • Setup an ARCS system sandbox • Get a quote

  25. Questions & Answers

  26. World-Class Partner Program

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