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Chapter 5 Language communication of nursing care

Chapter 5 Language communication of nursing care. 徐 欣 哈尔滨医科大学护理学院. 主 要 内 容. 语言沟通的基本知识 护士语言沟通的主要类型 ----- 交谈 护士应具备的语言修养与技巧. Section 1. Basic knowledge of language communication. Learning Objectives. 掌握:语言沟通的含义 熟悉:语言沟通的作用及类型 了解:语言沟通的环境. Definition and functions. ※.

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Chapter 5 Language communication of nursing care

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  1. Chapter 5 Language communication of nursing care 徐 欣 哈尔滨医科大学护理学院

  2. 主 要 内 容 • 语言沟通的基本知识 • 护士语言沟通的主要类型-----交谈 • 护士应具备的语言修养与技巧

  3. Section 1 Basic knowledge of language communication

  4. Learning Objectives • 掌握:语言沟通的含义 • 熟悉:语言沟通的作用及类型 • 了解:语言沟通的环境

  5. Definition and functions ※ • 含义:是指沟通者出于某种需要,运用有声语言或书面语言传递信息,表情达意的社会活动。

  6. Definition and functions ※ • Information exchange • Mental health • Coordinate and improve the relationships • As a tool • Social Integration

  7. 语言沟通的类型 oral language communication ---advantages --Limitations --Style of OLC: daily and formal graceful --Expression formal : express,say, speak,talk

  8. 自 学 内 容

  9. Section 2 The main type of language Communication for nurse ----talking

  10. Learning Objectives • 掌握:护患交谈中的常用语言 • 熟悉:交谈的含义及特点 • 了解:交谈的基本类型

  11. 交谈的含义 definition • Talking is a form of language communication ,which is based on oral language as the carrier for exchanging of message.

  12. Characteristics of talking • Widely and rapidly • Flexible • Popular and easy to understand • Two-Way Communications • Improvisation and acting according to circumstance • Metacommunication

  13. The basic types of talking • Individual talking

  14. The basic types of talking group talking

  15. One sender and one receiver, each with own unique perceptions. Influenced by dynamics of creating, maintaining, and terminating a therapeutic nurse-client relationship.

  16. • The logical outcomes are group cohesiveness . • The logical outcome of one-to-one communication is the development of the nurse-client relationship.

  17. The basic types of talking • face-to-face talking and non face-to-face • centripetal pattern • Common talking and therapeutic talking

  18. The common languages of nurse-client talking ※ • Guiding language • Explanatory language • Persuasive language • Encouraging language

  19. The common languages of nurse-client talking ※ • Convictive language • Consolatory language • Hint language

  20. Section 3 Essential language accomplishments and skills of nurse

  21. Language accomplishments

  22. 语言的礼貌性 • 病人初到有迎声 • 进行治疗有称呼声 • 操作失误有歉声 • 病人合作有谢声 • 遇到病人有询问声 • 接电话时有问候声 • 病人出院有送声

  23. Popularization Emotion Professional accomplishments of nurse Scientific nature Mildness Confidentiality Therapeutics Correctness Seriousness

  24. Skills of listen attentively ※ • Conception of listen attentively • Meaning of listen attentively • Characteristics of listen attentively

  25. Strategy of listen attentively • Initiatively listen • Perception checking ---Retell ---Paraphrasing ---clarifying ---summary • Reflecting

  26. Language skills of communication prelusion • Salute type • Concern type • Cry up type • Say other type

  27. Language skills of communication questioning • Development type • Closure type Explanation ending

  28. other skills of communication empathy • Meaning of empathy • Function of empathy Reticence • Function of reticence • Time of using reticence • The ways to break reticence

  29. 思 考 题 一病人心脏病发作,由于家人缺乏医学知识、重视不够,未及时送院,入院时病情已垂危。 现病人家属问“现在情况怎样?” 你该怎样回答?

  30. Thank You !

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