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Kirsten Gilbertson Nortel Microsoft ICA Leader, Asia

Kirsten Gilbertson Nortel Microsoft ICA Leader, Asia. Enriching Your Microsoft UC Solution – Integration vs. Interoperability. Agenda. ICA Overview Broad Complementary Portfolio for Unified Communications Business Grade Telephony Clients Conferencing Business Optimized networking

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Kirsten Gilbertson Nortel Microsoft ICA Leader, Asia

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  1. Kirsten Gilbertson Nortel Microsoft ICA Leader, Asia Enriching Your Microsoft UC Solution – Integration vs. Interoperability

  2. Agenda • ICA Overview • Broad Complementary Portfolio for Unified Communications • Business Grade Telephony • Clients • Conferencing • Business Optimized networking • Q&A Session

  3. Nortel Global Leader in Communications & Networking

  4. Accelerate transformation to VoIP and UC Simplify and enhance how people work together Deliver the highest quality experience Extend VoIP and UC across the business Ease UC migration with end-to-end converged services Strategic Alliance Go-to-Market R&D Services

  5. The ICA Journey Segmented Transformed Integrated LCS 2005 OCS 2007 Exchange UM Office Suite Telephony Directory Active Directory BusinessProcesses CS1000,CS2100/ 2000 App Suite AD OCS 200x+ Exchange+ Office System Feature Servers Media Gateway Telephony System Applications Legacy Phone IPPhones Mobile Client Office Communicator CC Client UC Clients Desk Phone Mobile Phone IM Email Conferencing Ease of deployment & management Investment protection Open and extensible Breadth of portfolio Single directory & identity UC enabled business processes Single, rich user experience Converged mobility Software-based UC platform

  6. Contact Centre 6.0 SIP SIP Contact Centre Multimedia Conferencing Conferencing Communications Server 1000 Enterprise Grade Telephony Business Optimized Network Presence & IM Unified Messaging Unified Communications Devices Unified Clients The ICA Solution Set 2007 Identity

  7. Business Grade Telephony Complete Telephony Integration

  8. Nortel-Microsoft UC Differentiation Complimentary Architecture Parallel Architecture Nortel-Microsoft UC Solution Other Vendor-Microsoft UC Solution Presence Server Gateway IP-PBX One client for Remote Call Control AND as featured soft phone extension, Single presence engine, and leverage Active Directory One more client, presence engine, and middleware / gateway

  9. CS1000 Bringing Value to OCS • Capabilities extended to OC clients include: • Personal/Team/Departmental telephony features • Network Call Queuing/Attendant Services • Redundancy and Business Continuity • Network Routing/Resource Selection • Private & Public Network Interfaces • Regulatory or Certification Requirements • Contact Center and Business Process Integration • Services and Business Process Integration Capabilities include: • Gateway Services - TDM Gateway Access to PSTN/Private Networks • Sensors and Location Services - Network Detection of Device Locations • Media Services - OC soft clients access Meet Me conference bridge or IVR applications

  10. Complimentary Integrated Architecture CS 1000 HLOC: 296 NRS PSTN 5 Mobile 4 CS 1000 HLOC: 441 TDM Phone ESN: 441-5431 3 MCM Single Soft Client Consistent User Experience 1 IP-Set ESN: 296-1809 Single Presence Engine MCM 2 Integrated Reliability N:N OCS/CS1K 2 3 1 Sophisticated, Flexible dial plan integration 4 Active Directory MOC: david@ica.com 5 Extended telephony features OCS telephony leverage Global Homologation OCS

  11. Remote Call Control Telephony Control from Microsoft Desktop • Forwarding Calls • Forward all calls • Deflect • Location-Based Forwarding • Telephony Presence • Multimedia Session Initiation Video Communications • Office Applications Integration • Missed Call E-Mail and Click-to-Call Return • Outlook, Word, Excel, SharePoint • Telephony Call Control • Make Call • Answer Call • Clear Connection • Hold Call • Single Step (Blind) Transfer Call • Transfer Call • Conference Call • Generate Digits (DTMF) • Control IP, Digital, & analog phones Remote Call Control – (SIP CTI)

  12. PSTN Microsoft OCS With MCM Nortel CS 1000 Telephony Gateway & Services • Enables native SIP integration from OCS to existing private and public telephony networks. • Leverages CS1000 resiliency and scaling. • Simplified deployment via MCM and NRS. • Simultaneous ringing of users clients regardless of where the call originates Active Directory Unified Messaging Twinning/PCA 13 Mediation Server

  13. Unified Messaging CS 1000 Integration with Exchange 2007

  14. Consolidate voicemail infrastructure Reduce complexity with native SIP support Increase manageability with common management tools Single directory to manage email, voicemail Unified Messaging Exchange UM 2007 + CS 1000 PSTN IP-Phones Nortel’s CS1000* Mobile Legacy Phone IP Office Communicator Exchange 2007 with UM Mobile Client for IM, email, voicemail Active Directory

  15. Solution Components Nortel Communication Server 1000 Release 5.0 + Exchange Connector Microsoft® Exchange Server 2007 UM 64-Bit Server Nortel UC Services Integration Service Outlook 2007 Client Solution Components Exchange UM 2007 + CS 1000

  16. Branch Office Solution Extending UC to the Branch Office

  17. Transform your Branch Before After • 7average number of devices IT staff manages at the branch office. • Consolidate and simplify with UC Integrated Branch • Reduced Capex & Opex • Superior Quality Of Experience • Embedded Microsoft Intelligence • High performance with multiple functions PSTN WAN Firewall CS 1000 PSTN WAN Router Server w/ Microsoft Mediation L2 Switch with POE Desk Phone Desk Phone Wireless Access Point Wireless Access Point Email Email IM IM Conferencing Conferencing

  18. OC WLAN IP PBX PSTN Fax UC Branch Architecture Role HQ • Enterprise secure UC Cloud • Centralized Call Server (OCS at HQ) • Secure SIP (SIP over TLS over TCP) • Secure Media (SRTP) • Clients interact with OCS Server directly • Mediation Server connects to MG • Connects UC Cloud to PSTN (via media gateway) • Works only when • OC Client makes call to PSTN • Call received on PSTN • Translates Secure SIP to simple SIP • Transcodes (RTA<->G.711) • It is a B2BUA • Media gateways only interact with Mediation Servers CS1000 OCS ICA UC Integrated Branch Ethernet Security Quality of Experience Management WAN Advanced Routing Media Gateway

  19. UC Branch Check List 20

  20. Clients

  21. LG-Nortel IP Phone and Adapters for Microsoft OCS Person Centric Operation Large Display : 5.7” & Touch screen operation Phone book with presence display Plug & Play – retrieve personal settings when user logs-in Customizable Widget button – Applications or shortcut menu Wideband audio Full duplex speak phone Presence setting/indicator Styling Requires Microsoft OCS Client Call controls Off hook/On hook, Mute, Volume controls, Call forwarding Indicators Call active, Mute on, Message waiting, Call forwarding Wideband audio Full duplex speak phone Presence setting/indicator Styling USB Headphone Speakerphone Mute Presence Earbud USB Bluetooth Module UC Logo LG-Nortel IP Phone 8540 LG-Nortel USB Phone for Microsoft OCS LG-Nortel Headset with Bluetooth® wireless technology for Microsoft OCS • Requires Microsoft OCS Client • Call controls • Off hook/On hook, Volume controls, Mute • Indicators • Call active • Presence setting/indicator • Wideband audio / Bluetooth (RF 16K) • Security • 8 hour talk time 22

  22. Nortel IP Client Diversity • IP clients offer users familiar feature set • Support SRTP &USEC • High quality audio • Flexible User Interface • Built-in touch screen adds convenience & intelligence • Superior multimedia experience • Leverages application servers for customized content • WLAN devices offer Security • 40 bit WEP, 128 bit WEP, Cisco FSR UC Enabled Across Entire Client Portfolio

  23. Nortel Multimedia Conferencing

  24. Nortel Multi-Media Conferencing + OCS Solution • Audio Conferencing • PSTN Dial-in • TUI for participants/chair control • Operator Control • Music/Message on hold • G.711 Alaw & Ulaw / G.729A • Dynamic Pass Codes • Chair assigned entry code • Fast Start • Conference Recording • Compressed Recordings • (MS GSM Codec) • Broad Language Support • Real-time QoS metric tracking • Up to 8 NMCs can be clustered • Session balancing across cluster Nortel Multi Media Conferencing • Microsoft OCS Conferencing • Audio/Video Conferencing • RTA/RTV Codecs • Web Conferencing • RoundTable Panoramic Device Microsoft OCS 2007 Nortel’s IP - PBX MOC & LM Console PSTN IP-Phones Legacy Phone Mobile • Video with LCS • ITU-T H.263: low bit rate video codec • NNVC: MPEG-4 based video codec

  25. Single unified client Seamless escalation to video conference Easy to use, reservation less & always on More effective collaboration Support remote/mobile workers & geographically distributed teams On premise solution reduces cost Rich chairperson security controls Simplified deployment with single client and consistent user experience Leverage investment: IP-PBX, OCS, Active Directory and conferencing NMC + OCS Solution Benefits PSTN Mobile IP IP-Phones Nortel’s IP - PBX Nortel Multi Media Conferencing SIP Network Legacy Phone MOC & LM Console Microsoft OCS 2007 Active Directory

  26. NMC Check List

  27. Business Optimized Networking

  28. Business Optimized Networking • Resilient IP Core (Nortel Ethernet Switching) • OCS Load balancing (Nortel Application Switches) • Application Acceleration (Business Continuity System, Nortel Application Accelerator) • Security (Microsoft NAP – Nortel NSA)

  29. Switch Clustering Link and Nodal Redundancy Split Multilink Trunking (SMLT & RSMLT) No reliance on Spanning Tree Protocol (STP) Sub-second stateful failover Virtual “Switch” Fabric Centralized or distributed Increased performance using full capacity No Single point of failure Scalable Standalone / Stackable / Modular Chassis Single pair / Square / Full Mesh Switch Clustering Trunks distributed between switches in a stack Trunks distributed between slots Trunks distributed between switches in a cluster Virtual Switching Fabric High Performance & Reliable IP Core

  30. LCS / OCS Server Protection Nortel Application Switch (NA) • Placed at network edge to loadbalance firewalls and protect OCS Edge Servers from DoS attack as well as bandwidth management. Secures against internal and external threats LCS/OCS Servers • Placed in front of LCS/OCS Access Edge servers to speed/ balance traffic an secure against internal or external attacks NAS SSL Accelerators NAS Switches Firewalls

  31. Application Accelerator 510/610 • End User Productivity • Significant reduction in wait times • Bandwidth Reduction • More concurrent sessions • Less latency for all traffic • Server Offload • Reduces processing requirements (e.g. compression) up to 40% • Offload of SSL for greater savings • No need for expensive encryption cards in servers • Eases SSL certificate mgmt What are the benefits? New

  32. Mobile IP UC Lifecycle Services Program Management Delivers Predictable Outcomes ! Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 UC ADVISE: Consultancy UC DEPLOY & INTEGRATE UC SUPPORT UC MANGAGED SERVICES UC PLAN: Engineer, Assess UC Assessment & UC Engineering Integrate Nortel & Microsoft Environment Architecture Design, POC, Business Case Development Obtain Productivity and Cost Efficiencies Support the joint Nortel & Microsoft Solution

  33. ICA Differentiators

  34. Come Visit our Stand Ask for a Demonstration Native Integration OCS to CS 1000 Multimedia Conferencing from Live Meeting LG-Nortel OCS Devices Nortel IP Clients Native Integration Exchange UM to CS 1000

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