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Operations Update Transportation Professionals Advisory Committee (TPAC) July 11,2019

Operations Update Transportation Professionals Advisory Committee (TPAC) July 11,2019. Statistics. *not yet final. Where’s My Ride – ETAs Requested. Performance Report Card- System Wide. *not final. Antelope Valley Region. *not final. Antelope Valley Region. 1. Missed Trips:

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Operations Update Transportation Professionals Advisory Committee (TPAC) July 11,2019

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  1. Operations Update Transportation Professionals Advisory Committee (TPAC) July 11,2019

  2. Statistics *not yet final

  3. Where’s My Ride – ETAs Requested

  4. Performance Report Card- System Wide *not final

  5. Antelope Valley Region *not final

  6. Antelope Valley Region • 1. Missed Trips: • New KPI incorporated into contract. • 2. Preventable Collision Rate: • Performance Letter and Liquidated Damages applied for 3rd Quarter. • Contractor implemented mandatory mirror adjustment station to improve driver spatial awareness to avoid side swipes, a common collision type.

  7. Eastern Region *not final

  8. Eastern Region • 1. Preventable Collision Rate: • Performance Letter and Liquidated Damages applied for 3rd Quarter. • Contractor is promoting safety to drivers through safety meetings and coaching. • Placed safety banners and posters in the yard to increase visible awareness. • Sending safety messages to drivers during the day. • Continue to counsel drivers on risky behavior through SmartDrive clips.

  9. Northern Region *not final

  10. Northern Region • Preventable Collision Rate: • Performance Letter and Liquidated Damages applied for 3rd Quarter. • Contractor is working with their safety team to improve performance. • The contractor implemented safety blitzes, topics of the month and internal incentives to encourage safe driver behavior and minimize collisions/incidents.

  11. Santa Clarita Region *not final

  12. Santa Clarita Region • Excessively Late Trips • Six trips accounted for the data. Drivers have been addressed. • Missed Trips: • Performance Letter and Liquidated Damages are being assessed. • Improvement has been seen as of March, April, May and June. • Preventable Incident and Collision Rate: • Addressed incidents and collisions with drivers.

  13. Southern Region *not final

  14. Southern Region • FY 19: • 1. Access added these performance standards to the new contract amendment as of February 2019: • Excessively Long Trips • Missed Trips • Miles Between Road Calls • Preventable Incident Rate • Complaints Per 1,000 Trips • 2. Preventable Collision Rate: • Contractor continues to educate drivers through training and coaching to minimize side swipes and backed into collisions.

  15. West Central Region *not final

  16. West Central Region • 1. Preventable Collision Rate: • Performance Letter and Liquidated Damages applied for 3rd Quarter. • Contractor is working with the safety team to improve performance. • Added additional behind the wheel training for new hires. • Increased driver consequences for collisions or incidents including full safety history review. • Increased re-training duration including enhanced behind the wheel re-education.

  17. Abandoned Calls - Reservations *not final

  18. Excessively Long Trips *not final

  19. Highlights Staff attended Guide Dogs of America Open House in Sylmar, CA Global Paratransit Complaints Resolution Manager, Robert Montalvo received the Superior Service Award Staff conducted outreach at Mikkon ADHC, Willow Adult School and Wayfinder Family Services Contractor preparation for Transfer Trip Expansion of service Access participated in Keolis’ Food Drive for Antelope Valley Staffparticipated in an emergency exercise based on a failure of the Santa Fe Dam in Irwindale.

  20. Thank you for joining us.

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