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PepsiCo Knowledge Engineering Know What We Know April 8, 2010

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PepsiCo Knowledge Engineering Know What We Know April 8, 2010

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    2. PepsiCo Overview PepsiCo is a world leader in convenient foods and beverages with annual revenues of more than $43 billion and more than 198,000 employees worldwide.

    3. PepsiCo Divisions PepsiCo Americas Foods

    4. PepsiCo IT

    5. Presenter

    6. Information About Our Help Desk

    7. History of KE Program

    8. Knowledge Management

    9. Roles & Responsibilities

    10. Current Workflow/Approval Process

    11. Benefits of our Knowledge Program

    12. Securing Resources & Funding

    13. Building the Knowledge Base

    14. Building the Knowledge Base

    15. On-Boarding New Support

    16. On-Boarding New Support

    17. Solution Success Training

    18. Solution Success Training - KCS

    19. KCS Challenges and Concerns

    20. Analyst Feedback

    21. Solution Format – Customer Steps

    22. PSC & Backline Steps

    23. Solution Properties

    24. Self Help – Home Page

    25. Solution View on Self Help

    26. Self Help Marketing

    27. Self Help Reporting

    28. Self Help Reporting

    29. Self Help – Customer Feedback

    30. Knowledge Reporting

    31. Knowledge Reporting

    32. Knowledge Reporting

    33. Knowledge Reporting

    34. Reporting

    35. Reporting

    36. Key Success Factors

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