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Outsourcing IT strategy and Technical Solutions Dawn Green – Principal Landmarks College

Outsourcing IT strategy and Technical Solutions Dawn Green – Principal Landmarks College. Overview. What we did and why we did it, The journey, The benefits, The issues, Wider support, The future. What we did and why we did it. Inadequate infrastructure Inadequate support

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Outsourcing IT strategy and Technical Solutions Dawn Green – Principal Landmarks College

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  1. Outsourcing IT strategy and Technical Solutions Dawn Green – Principal Landmarks College

  2. Overview • What we did and why we did it, • The journey, • The benefits, • The issues, • Wider support, • The future. ISC Strategic Technologies 2013 Event, BT Centre, London

  3. What we did and why we did it • Inadequate infrastructure • Inadequate support • Lack of staff confidence in the system • Limited/no use of technology in learning • Capita support ISC Strategic Technologies 2013 Event, BT Centre, London

  4. The journey • Initial support – sticking plaster, improved stability of the network, timely response to technical challenges. • Funding from the Ian Karten Charitable Trust. • Project plan and network specification carried out by Capita to design infrastructure solution across both sites. • Project implementation and completion in June 2011. • Landmarks’ Karten Centre formally opened in November 2011. ISC Strategic Technologies 2013 Event, BT Centre, London

  5. The benefits • Professional, responsive support to deal with IT-related issues. • New equipment, improved reliability, business efficiency, MIS. • Mobile devices. • Adaptive and assistive technology. • Specialist software. • Tools to learn and work. ISC Strategic Technologies 2013 Event, BT Centre, London

  6. The issues • Fundamental changes to practice required. • Skills gap & some resistance. • How to achieve optimal impact. • Ensure appropriate security systems in place – without limiting creativity and innovation. • Policies and protocols – introduced/updated. ISC Strategic Technologies 2013 Event, BT Centre, London

  7. Wider support • East Midlands PRDG. • JISC services: TechDis; RSCs; JANET. • SCAG. • Karten Network. • LSIS Organisational Healthcheck. • Development projects – e.g. e-safety project, DART, In-Folio, InBook. ISC Strategic Technologies 2013 Event, BT Centre, London

  8. The future • Currently awaiting re-inspection – due between February and June 2014. • Working with an allocated HMI as part of the HMI improvement service. • Increase the use, integration and impact of technology in teaching, learning & assessment to secure improved learner outcomes. • Develop the sophisticated use of data across the organisation. ISC Strategic Technologies 2013 Event, BT Centre, London

  9. Any questions? • dawngreen@landmarks.ac.uk ISC Strategic Technologies 2013 Event, BT Centre, London

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