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Value of Kindness & Patience. Activity Time. Toothpaste Activity. Who Am I?. Toothpaste Activity. Obviously putting the toothpaste back in the tube is nearly impossible and can’t be done! What symbolism does this have to bullying and workplace respect?. Who Am I?.
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Activity Time Toothpaste Activity Who Am I?
Toothpaste Activity • Obviously putting the toothpaste back in the tube is nearly impossible and can’t be done! • What symbolism does this have to bullying and workplace respect?
Who Am I? • First sheet - The Bad Names • How did the names make you feel? • How did these names impact you? • Second sheet - The Good Names • How do these names make you feel? • How did you determine what names to select? • What can you do as a team member to make sure other team members are called by their preferred name?
What Causes Impatience? • Observing or being impacted by someone not following process, routine, procedures or standardized training • Conversely, not having a process, routine or procedure when there should be one • Feeling too busy • Trying to please everyone • Answering the same question over and over • Additional reasons?
When We Forget to Be Patient • We may say things that we don’t mean • We may use different tone or volume • Our body language may not be positive
The Impact on the Workplace • Team members feeling like they are on “pins & needles” • Heightened stress and anxiety • Increased absenteeism • High percentage of turnover • Staff burnout • Low productivity • Decreased quality of care
Immediate Coping Strategies • Stop and take a breath (Inhale for 5, exhale for 5) • Think before you speak • Remember everyone has bad days - things always cannot be perfect • Take a walk • Explain to other team members that you need a moment to catch up • Smile • Additional Ideas?
After the Fact Coping Strategies • Reflect, understand why your are getting frustrated, upset, stressed • Talk with a leader, manager, or human resources • Ask how you can become involved in remedying the solution • Offer to provide additional teaching and training • Approach the team member directly, talk with them, offer training (as applicable)
Applying the Activities… • Remember, the words we use and how we interact with one another during stressful and busy moments have a significant impact on: • Job Satisfaction • Engagement • Retention • Quality of Care • Customer Service • Make sure your words, body language and actions are reflective of a kind heart.
