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Overcoming the Latin America Localization Challenges

Overcoming the Latin America Localization Challenges. Session ID#:SIG9872 Prepared by: Cecilia Aceti Global Marketing Manager IT Convergence @IT_Convergence. OAUG Membership: It’s a Home Run!. Join the OAUG at OpenWorld 3 months of membership free Enter to win prizes

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Overcoming the Latin America Localization Challenges

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  1. Overcoming the Latin America Localization Challenges Session ID#:SIG9872 Prepared by: Cecilia Aceti Global Marketing Manager IT Convergence @IT_Convergence

  2. OAUG Membership: It’s a Home Run! • Join the OAUG at OpenWorld • 3 months of membership free • Enter to win prizes • Free pass to COLLABORATE 16 • Visit the OAUG • Table near Geo/SIG meetings today • Users Group Pavilion in Moscone South Sunday - Wednesday

  3. OAUG Anniversary Party • Tuesday, October 27, 6:30 p.m. • IBM’s Bluemix Garage • Pick up your invitation; space is limited • OAUG table near Geo/SIG meetings today • Users Group Pavilion, Moscone South

  4. OAUG Customer Support Council • Source of support tools, training and resources • Publish highly successful OAUG Support in Focus newsletter http://oaug.org/supportinfocus • Your voice to Oracle: two-way communication • Represent member needs and challenges • “Test drive” My Oracle Support enhancements • Notable accomplishments • Influenced Oracle in extending EBS Support • Influenced Oracle’s new Enhancement Request Process • Contact the OAUG Customer Support Council • support@oaug.orghttp://oaug.org/resources/csc

  5. Agenda • LatinOAUG • Facts • Mission • Goals • Activities • Latin America Overview & Main Challenges • Risk Management

  6. LatinOAUG

  7. Oracle Users Groups: LatinOAUG

  8. LatinOAUG is Spanish speaking OAUG affiliated GEO that has the objective of making the Oracle apps more robust, and giving its members a unique role in the continuous search for improvements

  9. LatinOAUG: Facts • Founded: 2005 • Members: over 350 • Management: Governed by a 5 person volunteer Board of Directors • Headquarters: Buenos Aires, Argentina

  10. LatinOAUG: Facts Sponsor: Main Companies that belong to the Group:

  11. LatinOAUG Facts 2007-2012 OAUG DistinctionAwardWinner!!

  12. LatinOAUG: Mission • The LatinOAUG empowers its membership by delivering the highest quality opportunities for: Networking Sharing Information Gaining accessto timely Education

  13. LatinOAUG: Goals • Share and benefit from real-world user experiences • Gain access to a network of peers for collaboration and information exchange • Voice opinions of the region for future Oracle services and technology

  14. LatinOAUG: Activities • Meetings • Conference Calls • Discussion Forum

  15. Activities

  16. Join the LatinOAUG Today! www.latinoaug.org

  17. Latin America Overview & Main Challenges

  18. Latin America: An Overview

  19. Latin America Main Challenges Change Management Business Process Standardization Language Statutory Issues

  20. Change Management Overcoming Challenges Define Project Scope Communication Change Management

  21. Business Process Standardization Overcoming Challenges Best Practices Global Guidelines Strong Local Commitment to the Project

  22. Language Considerations Spanish Portuguese French Overcoming Challenges Instances and System Language End Users Language Support Language

  23. Currency and Statutory Related Issues Overcoming Challenges Local Legal Requirements Identification Expected Future New Statutory Requirements Gap Analysis Long term maintenance?

  24. Solution Layers Overcoming Challenges: Solution Components Oracle Standard Functionality Latin American Localizations Latin American Add-on Localizations Customer Defined Extensions

  25. A successful Rollout not only allows you to meet these challenges but gives you the chance to convert each challenge into an asset.

  26. Transforming Challenges into Assets Change Management Business Process Standardization Language Statutory Issues • Anticipated Corporate Guidelines and Expectations Communication • Local Business and IT are part of the agreed Scope • Readiness for Change • Continuous Communication • Company processes consolidation • Improvements on internal support - collaboration • Improvements on Reporting to Corp – Better visibility • Commitment from system users • Optimized Support Process • Follow best practices while complying with local statutory requirements • Increase Accountability & Auditing for Legal Requirements

  27. The most important challenge? Managing the implementation project!

  28. Risk Management

  29. Risk Management • Carefully Plan Latin America Rollouts • Make key business decisions in advance • Rely on experienced partners • Address Localization issues proactively

  30. Risk Management • Think Global Act Local • Multicultural Project Team (Global Team and Local Leaders) • Project members with proven Global and Local business expertise • On site presence • Staff with a strong Best Practices in Business Processes and Oracle Application Expertise • Bilingual staff capable of representing both global and local business and IT parts

  31. Risk Management Global Model • Global Model • Deploys • Quality Assurance Standards • Tools • Methods • Ensures consistent use modules in different sites, • Respects legal statutory requirements • Building Blocks • Standard Business Process Flows • Regional Specific Localizations • Unified Organization Structure – Operating Units, Set of Books, Inventory Orgs North America Latin America Other Regions Standard Processes Global Design Model Regional Localizations

  32. Risk Management Global Rollout Definitions • Use Global Definitions for Key Master Data across the enterprise: • Chart of Accounts • Customer Information • Supplier Information • Items • Organization Structure • Employees • Cross Functional Definitions: • Country Localizations and Statutory Requirements • Multi-Language & Currency • Documents or Forms • Flex Fields Usage • Time Zone and Calendar • Workflow Customers Items Suppliers Common Shared Data Model Chart of Accounts Employees Organization Structure

  33. Program Management Project Phases Tasks Deliverables Risk Management Strong Program / Project Management • Standards • Structure • Organization • Leverage Shared Learning • Integration • Communication • Project Organization • Team Orientation • Focused Efforts • Common Goal • Time Boxed • Milestone Orientated • Major Grouping of Tasks • Common Skill Sets • Short Duration • Single Person • Tied to Deliverable • End Goal • Tangible Result

  34. Oracle is a Powerful Business Tool for Latin America… … as for any other Region!

  35. THANK YOU Cecilia Aceti caceti@itconvergence.com

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