UE Approach towards AUBI Design Patterns

1. UE Approach towards AUBI Design Patterns Adesh Singh 28 May 2008

2. Agenda • Dimensions of User Experience Process • Pattern Identification • Authoring & Review • Validation • Release and Communication • Effort & Timeline • BI Pattern areas • Patterns Website • Next steps

3. STUDY ANALYZE REPORT VALIDATE • Site visits • User Interviews • Customer • advisory boards • Identify issues • Key requirements • Pain points • Suggestions • Key usability Issues • Primary focus areas • Needs & wants • Usability Testing • Customer feedback • sessions IDENTIFY AUTHOR VALIDATE RELEASE • Scenarios • Pattern sets • Individual patterns • Create template • Create draft • Review • Iterate • Apply patterns • Gather feedback • Update patterns • Publish • Gather feedback • Update patterns Dimensions of User Experience Processes User Research User research outcomes will feed into patterns Pattern Creation Patterns will be leveragedin AUBI Apps IDENTIFY CONCEPTUALIZE VALIDATE RECOMMEND Tier 1 App Creation • App. scenarios • Applicable Patterns • New patterns • requirement • Internal reviews • User feedback • Identify gaps • Update patterns • Design solutions • Prototypes • Design specs. • Create task flows • Concept designs • Apply patterns • Wireframes

4. Pattern Identification • Extract tasks from scenarios (based on use cases) • Create generic task flows • Create pattern sets • Map tasks to FusionGPS • Identify gaps in AU context • Map pattern sets to task flow • Identify individual patterns for each set • Review pattern list and structure with stakeholders • Identify key patterns for authoring in phase 1

5. Authoring & Review • Initial tasks • Create a pattern template • Identify external reviewers from UX • Create issue tracking template (wiki) • Authoring • Create pattern draft in Word • Create illustration/visuals • Review • Review internally (UX) • Review with Dev and Strategy (tech feasibility? Use case coverage?) • Create and track issue list • Iterate and notify review team • Conduct audit if needed

6. Validation • Validation – Tier 1 projects • Apply patterns to Business Consoles • Identify use case and generate task flows • Identify applicable patterns • Generate wireframes based on patterns • Gather feedback on wireframes through user testing • Identify and create/update patterns if needed

7. Release and Communication • Publish Patterns website • Include recorded introduction training • Communicate to stakeholders • Office hours for usage support – Tier 2 and 3 projects • Feedback to product teams • Track issues on wiki • Create/update patterns if required • Route feature requests to tools team • Communicate release/updates to stakeholders

8. Effort & Timeline ?

9. <Insert Picture Here> BI Pattern Areas

10. Key User Tasks • Login to the AUBI Business Console • High level overview of key info (KPI, Alerts etc.) – The forest view • Measure and monitor key metrics, scorecard etc. • Correlate and compare information • View details of a specific metric or KPI – The tree view • Collect key nuggets and identify primary areas of attention • Take necessary actions on these areas including data transaction, notification etc. • Share & collaborate with other potential consumers of the information • Setup and configure console • Manage overload

11. AUBI Design Pattern Areas for Business Consoles

12. Patterns > Navigation > Decision Table

13. Patterns website - TBD

14. Next steps • Get feedback from Strategy on the pattern areas • Identify top 10 patterns to develop during phase 1 • Create a sample pattern draft by early June and share with Strategy