1 / 12

CANTO HR Committee

CANTO HR Committee. 26 th January 2009. Committee Attendees . Henk Defares – Committee Chair Head TRDC – Telesur ( henk.defares@telesur.sr ) Melissa Harris – Committee Vice-Chair President – Telecom Training Corporation ( melissa@telecomtrainingcorporatin.com ) Colin Benjamin

jeri
Download Presentation

CANTO HR Committee

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CANTO HR Committee 26th January 2009

  2. Committee Attendees • Henk Defares – Committee Chair • Head TRDC – Telesur (henk.defares@telesur.sr) • Melissa Harris – Committee Vice-Chair • President – Telecom Training Corporation (melissa@telecomtrainingcorporatin.com) • Colin Benjamin • VP Sales – LIME Antigua (colin.benjamin@time4lime.com) • Arlene Winsborrow • Head of HR – LIME Grenada (arlene.winsborrow@time4lime.com) • Heidi Skerritt • Training Officer – APUA (heidi@apua.org) • Rodney Simon • HR Office – APUA (rodney@apua.org) • Laurine Richards • Head of Human Resources (Laurine.Richards@time4lime.com) • Teresa Wankin – CANTO • Operations and HRM (twankin@canto.org)

  3. Agenda • Opening • Approval of the Agenda • HR Committee and the CANTO Caribbean Portal • Connect the Caribbean Initiative • 3rd HR Training and Best Practice Conference Scheduled for the 16th and 17th July 2009 at the Hyatt Regency, Trinidad • Training Plan for 2009 – Schedule of Activities • Other Business

  4. 3. HR Committee and the CANTO Caribbean Portal • Create proactive email contact to encourage more involvement by members and use of the CANTO portal such as: • LinkedIn group (“CANTO HR Committee”) • Similar interactive process used by the NTCA (National Telecommunications Cooperative Association) • Similar to chat room with member generated content, questions, responses, white papers, etc. • White papers and similar content generated from this group would be posted to CANTO Caribbean portal

  5. 5. 3rd HR & Training Conference – Theme • Information and Communication During “Rightsizing” • Downsizing • Layoffs • Capacity Building • Human Resource Development • Capacity Development • Organizational Change • Culture Transformation • The Right Way to Rightsize • Structure • People • Fit • To get the right people in the right jobs • Attitude, Skills, Knowledge (ASK)

  6. Conference Topics • Proactive Disaster Recovery for People Assets • Organizational Design (Right Structure, Right People) • Skills to “Get it Right Now” • Required Employee Competencies • Exit Process • Communicate Proactively • HR Leading the Process • Respect for the Individual – Support for Their Next Career Opportunity

  7. Potential Conference Speakers • ITU • Robert Shaw • UKTA (United Kingdom Telecoms Academy) – Dr. David Mellon • UWI • ILO (International Labor Organization) - Trinidad • Labor Issues • Tripartite Partnership • Employers Consultancy

  8. 6. Training Plan for 2009 • “Maximizing Your Trade Show Experience” • 2nd annual Sunday afternoon workshop at Annual Conference • Additional Conferences • 2 two-day conferences in 2009 in September • Additional Training • Survey members for their needs and offer in 2010

  9. Proposed Two-Day Conferences • Human Resources and Training – Current • Customer Service, Call Center, Outsourcing • Sales (Retail, Agent, Major Accounts, Customer Service, Call Center) • Marketing • Engineering • Safety

  10. CANTO Training and Event Schedule 2009

  11. Potential CANTO Training Workshops for 2010 • Business Sales (enterprise and SOHO) • Presentation Skills • Business Etiquette • Stress Management • Managing the Multi-Generational Workforce • Managing Different Personality Styles (DISC or Myers Briggs • Train the Trainer • Career Transition • Culture Change • Management Skills • Creating a Motivational Environment • Exceptional Service • Retail Sales • Agent/Channel Sales • Customer Service Selling Skills • Call Center Sales (inbound and outbound)

  12. Next 2009 HR Committee Meeting • Friday, 13th February • 2 P.M. Suriname • 1 P.M. Antigua & Grenada & Trinidad • 12 P.M. United States Central Time • Pow Wow Now • Free Conference Bridge

More Related