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For more classes visit<br>www.snaptutorial.com<br><br>Description<br>ISCOM 386 Week 1 Service Operations Management Overview<br>Write a 700- to 1050-word paper using information from the service company you work for, or a service company with which you are familiar. Answer the following questions:<br>• What is your perception of the service the operation provides?<br>• Discuss the service the operation provides to their customers<br>• How do the mission, strategies, goals, and tactics of a company determine the management of the organization’s service expectations? Explain.<br>• Define three types of service operations. Compare and
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ISCOM 386 Teaching Effectively--snaptutorial.com • ISCOM 386 Week 1 Service Operations Management Overview • For more classes visit • www.snaptutorial.com • Description • ISCOM 386 Week 1 Service Operations Management Overview • Write a 700- to 1050-word paper using information from the service company you work for, or a service company with which you are familiar. Answer the following questions: • What is your perception of the service the operation provides? • Discuss the service the operation provides to their customers
ISCOM 386 Teaching Effectively--snaptutorial.com • ISCOM 386 Week 2 Service Strategy Exercise • For more classes visit • www.snaptutorial.com • ISCOM 386 Week 2 Service Strategy Exercise • Complete the Service Strategy Exercise Worksheet. Use at least 2 academic references. • Click on the Assignment Files tab to submit the assignment. • Identify an organization where service is lacking, or that has experienced a recent decline in service. (For example, you went out to dinner and had poor service at the restaurant, or you spent time flying and experienced poor customer service on your trip)
ISCOM 386 Teaching Effectively--snaptutorial.com ISCOM 386 Week 3 Service Factor Improvement For more classes visit www.snaptutorial.com ISCOM 386 Week 3 Service Factor Improvement Your team has been hired as consultants to advise the owner of XYZ Hotel. Your primary objective is to address current areas of opportunity in the service that exist within the company. You have determined that the first area that needs improvement is the arrival process for the guests.
ISCOM 386 Teaching Effectively--snaptutorial.com ISCOM 386 Week 4 Performance Improvement Plan For more classes visit www.snaptutorial.com ISCOM 386 Week 4 Performance Improvement Plan Evaluate the three examples of guest feedback in the Performance Improvement Plan Guest Reviews document. Identify 3 to 5 common trends from the region (positive or negative) Select one area of opportunity and develop a 700- to 1050-word performance improvement plan to address the issue.
ISCOM 386 Teaching Effectively--snaptutorial.com • ISCOM 386 Week 5 Application Marketing Campaign • For more classes visit • www.snaptutorial.com • ISCOM 386 Week 5 Application Marketing Campaign • Imagine that you are the marketing team for a new mobile application that will capture instant feedback from the guests at your service establishment. • Create a campaign (for example: flier, webpage, pamphlet) that will discuss why an establishment will want to utilize your application. Be sure to discuss the following: • How will you communicate your app to potential customers?
ISCOM 386 Teaching Effectively--snaptutorial.com ISCOM 386 Week 5 Social Media Feedback Activity For more classes visit www.snaptutorial.com ISCOM 386 Week 5 Social Media Feedback Activity Complete the Social Media Feedback Activity Worksheet. Click the Assignment Files tab to submit your assignment. Complete each section below. Be sure to cite your sources when necessary (including all uses of the textbook).
