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Achieving outcomes in a changing business – embracing the new “normal”

Achieving outcomes in a changing business – embracing the new “normal”. EEO Workshop – 30 August 2012. Presentation Focus. EEO Assessment Framework . Presentation Focus. Andrew Weldon cartoons The Age (Melbourne) August 2011. Spotless Overview. Facility Services. Retail Services.

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Achieving outcomes in a changing business – embracing the new “normal”

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  1. Achieving outcomes in a changing business – embracing the new “normal” EEO Workshop – 30 August 2012

  2. Presentation Focus EEO Assessment Framework Presentation Focus

  3. Andrew Weldon cartoons The Age (Melbourne) August 2011

  4. Spotless Overview Facility Services Retail Services

  5. Spotless Facilities & Energy Profile • Over 2,000 contracts and 8,000 facilities, 000’s locations • 70-80 reporting facilities in EEO Program

  6. Decision Making – Getting it Right • Ensure relevance • Socialise the initiative and engage • Explore funding options • Make it easy

  7. Embedding Decision Making Contracts and Operations Spotless Group Limited Group Risk & Compliance Group Legal Contract Mobilisation Operations (Laundry Division) Contract Award Learning & Development Safety & Sustainability Contract Management Finance Business Development

  8. Good communication goes a long way • Accountability • Empowerment • Engagement • Case Studies

  9. Ongoing Challenges • Adapting to the new “normal” • Change management • Contract turn-over and training • Contract support/client value add the opportunity • Previously inflexible ARS • Growing energy profile – but the focus is on improvingintensity and efficiency • Volume of operational control determinations

  10. Lessons Learnt • EEO is more about opportunities than compliance • Its enduring and habitual not an annual requirement • Establish integrated systems and documented processes • Consider socialising ideas informally first • Empower those you need most – and teach them • Communicate well – its worth the effort

  11. Contact Troy Powell Environmental Sustainability Manager Spotless Group Limited Tel: +61 (0)3 9269 7250 troy.powell@spotless.com.au

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