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Delivering Backup as a Service with VERITAS CommandCentral

Learn about the IT challenges in delivering backup services and how VERITAS CommandCentral can enable backup as a service with its comprehensive architecture and visibility features.

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Delivering Backup as a Service with VERITAS CommandCentral

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  1. VERITAS CommandCentral ServiceDelivering IT Services June 2005

  2. Agenda • IT Challenges • Putting it in Context • Delivering Backup as a Service • CommandCentral Service Architecture • Summary

  3. IT Challenges • Many technologies within the data center => complexity • Web, applications, databases, servers, networks, storage • Resource “explosion” with poor utilization => high costs • Over-provisioning; limited information on capacity and planning • Inconsistent practices => slow time-to-delivery • Ad-hoc methods dependent on individual expertise • Poor visibility into data center => mis-alignment of IT • Limited transparency for business into IT resources and activities

  4. InfrastructureService Portal Visibility Resources & UtilizationPerf. & AvailabilityTrending & Alerting Accountability Service Level ReportingUsage MeteringCost Allocation & Billing Shared Storage ITManagement IT App CRM Shared Backup Shared Clusters Shared Computing ITInfrastructure SharedStorage IT App HR Shared Network SharedComputing Etc. Delivery Provisioning / ControlStandardized ProcessesPolicy-Based Automation Putting IT in ContextDeliver IT as a Service

  5. CommandCentral ServiceDelivering Backup as a Service

  6. Enabling Backup as a Service • Backup Service Management • Visibility: Backup/restore reporting, trending, forecasting, alerting • Delivery: Backup/restore workflow/automation • Accountability: Backup/restore service levels, usage and chargeback VERITAS NetBackupVERITAS BackupExecIBM Tivoli Storage ManagerEMC Legato Networker

  7. Enabling Backup as a ServiceBackup Service Visibility • Backup Service Visibility • View backup/restore jobs across entire backup domain • Filter by geography, application, department, etc. • Drill  errors and skipped files • Track media and tape drive usage and availability • Identify consistent problems • Plan for new purchases

  8. Enabling Backup as a ServiceBackup Service Visibility • Backup Service Visibility • Automatically alert on backup/restore problems • Maintain/update knowledge base for problem resolution • Acknowledge alerts and add comments • Filter alerts • Policy-based alert handling • E-mail, SNMP or script

  9. Enabling Backup as a ServiceBackup Service Visibility • Backup Service Visibility • Track backup/restore jobs, files, duration, size, success/failure, media, drives, skipped files, success rate • Trend/forecast • Graphical or tabular formats

  10. Enabling Backup as a ServiceBackup Service Visibility • Backup Service Visibility • Automatically produce compliance reports • Customize report presentation and column selection • Filter by application, system administrator, DBA, etc. • Schedule for e-mail distribution

  11. Enabling Backup as a ServiceBackup Service Visibility • Backup Service Visibility • Highly customizable reporting • Customize report format • Select columns for report • Filter by any metric • Custom SQL queries • Save, print, export

  12. Enabling Backup as a ServiceBackup Service Delivery • Backup Service Delivery • Self-service request portal for backup/restore • Automatically add/remove clients from VERITAS NetBackup • Customizable workflow approvals and notifications • Track status of requests • Optimize workflows over time

  13. Enabling Backup as a ServiceBackup Service Accountability • Backup Service Accountability • Model organization “Business Views” by Line of Business, Department, Geography, etc. • Create “portals” for various business groups • Present filtered backup service dashboard for each group • Measure service levels around success rate, time to provision

  14. Enabling Backup as a ServiceBackup Service Accountability • Backup Service Accountability • Track usage by backup, restore, archive, verify, duplicate, import, catalog, vault, retrieved, media • Map usage to Business Views • Rate per cost center / time • Bill, trend, forecast • Export, print, save, e-mail

  15. CommandCentral Service Architecture

  16. CommandCentral Service ArchitectureIntegrated, Modular Solution Consumer Provider Management Secure Web-Access (SSL) Consolidated Mgmt. Server(Windows or Solaris) Highly-Available via VCS Java Architecture(built-in JRE) Unified Database(Embedded Sybase) Personalized Service Portal (Apache Tomcat) Unified Management License-able Modules Unified Security Model (Single Sign-On, Access Control, User Groups and Roles) Unified Data Warehouse Application InterfacesNetBackup & BackupExec, Tivoli Storage Manager, Legato Networker, Databases, eMail, File Systems, Directories… Storage InterfacesArrays, switches, HBAs, hosts, volume managers, files, users Cluster InterfacesVERITAS Cluster Server, MS Cluster UnifiedAgent-less andAgent-basedInterfaces

  17. CommandCentral ServiceOpen Architecture 3rd-Party Framework(HP OpenView, etc.) SNMP Remedy Peregrine 3rd-PartyWorkflow(Remedy, etc.) 3rd-PartyAuthentication(Windows, etc.) VSS Vantive Workflow API / CLI ODBCOpen Schema Agent SDK XML Import Custom AgentDevelopment 3rd-Party Reporting Tool(Access, Crystal, etc.) 3rd-Party Asset DB(Peregrine, etc.)

  18. Unified Data Warehouse Data Store Data Store Data Store CommandCentral Service Scalable Solution Provider PrimaryManagementServer Data Roll-UpBusiness/Cost AlignmentService Portal … Data Center 1 Data Center 2 Data Center n VERITAS Confidential

  19. CommandCentral Service Server Metering Architecture Not yet integrated in CC Service 4.2 • Customer Portal • Web-based • Customer specific usage and billing • Billing Server • Billing configuration, filter definition, customer mapping • Auto-invoicer • Meter Controller • Install, Uninstall, Start, Stop meters • 1-N Meter Controller for MeterDs • MicroMeasure Database • JDBC communications • Collection Servers • Stateless – inserts payload into MM database • Can be scaled with a load balancer in front • MeterD • Threads within a process for Meter Controller communications, meters (built to SDK), and data transport • Watchdog process • Generate XML payload Billing Server Portal (1) Meter Controller Billing Server Portal JDBC MicroMeasure DB JDBC JDBC JDBC POP (N) Collection Server HTTP Host Device: MeterD (N) XML Payload Watchdog Controller Meter Meters Transport

  20. CommandCentral Service Process Automation Engine • Active PracticesPre-built solution sets • ManagerSecure, distributed process management and execution environment • ModelerGraphical process composition • SDK (C, Perl)Complete development environment for creation/ modification of automated solution sets IT Service Delivery Active Practices Manager Modeler SDK

  21. VERITAS CommandCentralWorks With What You Have Disk / Tape Databases File Systems O/S* Switches / HBAs Volume Managers Backup/Restore Clustering* * MSCS only supported in CommandCentral Storage today. ** CommandCentral management server only on Windows and Solaris.

  22. VERITAS CommandCentralSimplifying Management • Integrated • Unified database across storage, backup, clusters • Single user interface for management across domains • Workflow integrates across servers, storage, backup, DBAs, … • Secure • Single sign-on (Windows, Unix) • Roles-based access control • Process control and audit trail • Scalable • Agent-less data collection where possible • Roll up across multiple data centers • Centralized Web-based management

  23. & QUESTIONS ANSWERS

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