Support Services Review

1. Support Services Review Support Services Review (SSR) is a representative, responsive form of assessment and self-evaluation to ensure continuous quality improvement and the enhancement of Austin Community College’s administrative and student support services.

2. SSR Philosophy • SSR provides staff and stakeholders the opportunity for collective and purposeful reflection • clarify and refocus on the services and outcomes in their respective areas • common framework • administrative • student support services staff • opportunity to align support services • Mission of the College • Student Success Initiative

3. SSR TIMELINE

4. SSR ROTATION SCHEDULE

5. SSR Benefits • Replace the former Internal College Survey with a comprehensive planning and evaluation tool • Provide valuable feedback from the users of College support services • Support continuous quality improvement • Assess the level of compliance with effectiveness standards of Austin Community College and SACS • Document accountability and accreditation compliance

6. SSR Process and Parts • is one component of ACC’s institutional effectiveness and accountability processes • is an integral part of ACC’s ongoing assessment, planning, and Master Planning processes. • should not be overly burdensome to review team members or to staff and administrators. • requires integrity for critical reflection, accurate assessment, and genuine follow-through • Answer the Five Fundamental Questions of SSR

7. SSR Mechanics • Unit Review Leader (URL) and team • Assigned by administrative unit head • Appoint a team for SSR review • ACC Policy C-5 Open Communication and Shared Governance and Administrative Rule 3.05.005 Shared Governance Process • Staff • Personnel • from areas that depend on unit services OR which the unit depends on • OUTSIDE stakeholders

8. SSR Basic 5?’s Five Fundamental Questions • What are the primary services or outcomes provided by the support service area and what is the impact of those services and outcomes on students and other key stakeholders?

9. SSR Basic 5?’s Five Fundamental Questions 2. What are the strengths, weaknesses, opportunities, and threats present that enhance or hinder the unit’s ability to provide those services and meet expected outcomes during the next five years? SWOT

10. SSR Basic 5?’s Five Fundamental Questions 3. Using the answers to the first two questions, what improvements to primary services and/or intended outcomes will occur during the next five years? QIP

11. SSR Basic 5?’s Five Fundamental Questions 4. How will the unit measure the extent to which planned improvements have resulted in better service or intended outcomes for students or other key stakeholders? • Surveys? • Web • Internal • external • Reports? • Other data?

12. SSR Basic 5?’s Five Fundamental Questions 5. How will the planned improvements align with and contribute to the Mission and Intended Outcomes of Austin Community College?

13. SSR Products • SWOT Analysis results • A concise, written report responding to five fundamental questions • Service Review Report (SSR/QIP) documents the steps of the SSR process thus far. (answers to questions 1, 2, 5) • A Quality Improvement Plan (QIP) (answers to questions 3, 4) • Report presented to the EVP/AVP/VP • At this point, discussions can be had about what improvements may be appropriate to submit into the ACC Master Plan process.

14. SSR What Happens Next?

15. QUESTIONS?