Melissa Cline & Carrie Faller Metropolitan College/ Jefferson Community & Technical College

1. Don’t Let Your Students’ Ships CAPPsize: The Career & Academic Planning Program is a Lifesaver. Melissa Cline & Carrie Faller Metropolitan College/ Jefferson Community & Technical College

2. Presentation Objectives What is Metropolitan College? What is CAPP and Why Implement it? Service Delivery Methods Utilized Progress Report and Improvements How to Apply this Model Elsewhere Questions & Answers

3. What is Metropolitan College? • Workforce Development Initiative • Not A College…

4. What is Metropolitan College? • PARTNERSHIP • Jefferson Community & Technical College • University of Louisville • UPS • CAKY/ResCare • Humana

5. What is Metropolitan College? Provide tuition-free postsecondary education and excellent employment opportunities. Our mission: Assist students to integrate work, academic and career goals, and personal lives through a unique combination of programs and services.

6. UPS/MC Student Profile Part-Time, 3rd Shift Workers 1836 Active UPS Participants 27% Female 50% Male 23% Undisclosed Part/Full Time Students JCTC/UL Afternoon & Evening Classes 78% 18 to 21 years old Semester Contract/ ”C” or better

7. Career & Academic Planning Program (CAPP) • What is CAPP? • Designed to help students succeed in school and move on to a rewarding career • At various credit hour intervals, students must complete required career and academic activities to sign a contract • Spring 2007 Pilot • New MC students with 12 credit hours or less • Fall 2007 Implementation • All new MC students

8. Career & Academic Planning Program (CAPP) • Why Develop CAPP? • MC main goal: Spark workforce development in KY by providing postsecondary education • Supplied UPS with a part-time workforce to meet expansion needs • Encourage MC students to remain in KY to pursue positions in desired career fields both within/outside UPS • Students not pursuing positions in desired career fields and underprepared for job searching • Student Development Team tasked with creating a model of services to prepare and motivate students to pursue and attain academic and career goals

9. CAPP Pyramid Graduation Plan Survey Mock Interview Career & Academic Survey Resume STP

10. CAPP Checklist 30-59 Hours Checklist □ Update Your Resume □ Review Educational Blueprint □ Choose a Major □ Declare Major □ Take on a Campus Leadership Position □ Arrange an Informational Interview □ Explore an Internship □ Meet with an ULtra Advisor (JCTC) □Complete On-line Career and Academic Survey* *This activity is required before signing your contract and moving to the next credit-hour block. Checklist includes suggested activities and required activity.

12. Student Transition Program (All New Students) • STP Modules: • Intro • Metro College 101 • Career Assessment • Financial Literacy • Time Management • Academic Support Services • Outro Series of online modules designed to: • Explain MC policies and procedures, • Provide tools and resources to be successful in college and work life, and • Assist in exploring career options.

14. Student Transition Program (All New Students) • 2-3 hours to complete or over a 2-week period • Activity and assessment with most modules • Developmental and interactive • Used for improvements • Convenience and consistency • Accessed at anytime • Material is the same for each student • More one-on-one time with students • STP technology information

15. Resume (13-29 credit hours) • Customized to specific career field • Upload to local online job portal • Demonstrate job search techniques • Discussion with counselor: • Next steps tailored to specific goals • Tips on how to enhance resume and candidacy • Survey to track effectiveness • Provides a foundation to build upon throughout college career

16. Resume(13-29 credit hours) • Resume development resources: • Use MyMC Page to access resource materials • Resume Packet • Online Resume Tutorial • WinWay Resume Writer • Current resumes may be used • Undecided students benefit as well

17. Career & Academic Survey (30-59 credit hours) Online survey that captures students’ progress with obtaining academic and career goals Data from this report is stored on a secured Intranet and will be used for generating reports and making positive interventions with students The C & A is composed of drop-down, fill-in-the-blank, and open response questions Accessed through MyMc Page Completed in 10-15 minutes

18. Career & Academic Survey Questions • The type of information we are gathering includes: • Demographics • Academic major • Transfer plans • Internship/co-op knowledge • Plans after graduation • Expected salary • Information about services

19. Mock Interview(60 – 89 credit hours) • Vital step in the career development process • Customized to specific career field • Provide feedback sheet • Specific feedback: • Professional dress • Articulation of skills • Accomplishments • Resume development • Improvement • Targeted • Next steps

20. Mock Interview (60-89 credit hours) Students schedule mock interviews on the MyMC page Students receive expectations when scheduling Interview takes 1 hour to complete

21. Graduation Plan Survey (110 + credit hours) Online survey to measure how MC services have impacted students’ career and academic development Provides MC with outcomes of the program to help meet the needs of current and future students Reports on post-graduation plans and activities (i.e. graduate school, job searching, etc) Access through MyMC Page 10 – 15 minutes to complete

22. Graduation Plan Survey (GPS) Questions Contact information Expected graduation date Credential or degree student will be receiving Previous credential or degree received Accumulated credit hours Employment and education status Satisfaction questions Participation in CAPP Career service awareness/usage

23. First year CAPP statistics • Number of CAPP services that • have been completed since April 2007 • 1381 Student Transition Program (STP) • 214 Resumes • 210 Career and Academic Surveys • 39 Mock Interviews* • 72 Graduation Plan Surveys* *increase as our students progress

24. Assessment Methods • Online survey completed after each STP module, resume, and mock interview • Surveys incorporate both content specific and satisfaction questions • Surveys accessed through MyMC page • Survey program utilized is Zoomerang

25. First Year Analysis Strengths • Streamline of career services • Produces student action • Local workforce knowledge

26. First Year Analysis Continued • Purposeful, individualized counseling methods • Interventions and support service referrals • Methods of disseminating information

27. Progress Report Capturing data Completing requirements proactively Student schedules

28. Adapting CAPP Many student groups could be utilized. Some potential examples include: • Cohort students enrolled in developmental classes or learning communities • Students on academic probation or students who get early alert warnings • Students enrolled in a transfer services program • Student ambassadors

29. Examples Competitive Admissions Nursing Students Step 1: Application Process Complete career assessment or informational interview Step 2: Second Semester Complete resume as class requirement Step 3: Third Semester Complete survey or progress report Step 4: Fourth Semester Complete mock interview as class requirement Students Enrolled in a Developmental Program Step 1: First month Utilize on-campus tutoring services in needed area Step 2: Midterm Visit and receive service at designated student support organization Step 3: After Midterm Schedule appointment with academic advising

30. Questions and Comments • Melissa Cline • Student Development Counselor • Metropolitan College • 200 W. Broadway, Suite 900 • Louisville, KY 40202 • Phone: 502-213-4517 • Email: mcline0006@kctcs.edu • Carrie Faller • Student Development Counselor • Metropolitan College • 200 W. Broadway, Suite 900 • Louisville, KY 40202 • Phone: 502-213-7376 • Email: cfaller0001@kctcs.edu