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Stephen Warren, CIO Federal Trade Commission

Key points: Pick a winner Integrated team (OPA as well as Consumer Education) Focus the message Keep it fresh Develop relationships based on respect Consistent messages on all your channels. Stephen Warren, CIO Federal Trade Commission. DNC Chronology, Part 1.

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Stephen Warren, CIO Federal Trade Commission

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  1. Key points:Pick a winnerIntegrated team (OPA as well as Consumer Education)Focus the messageKeep it freshDevelop relationships based on respectConsistent messages on all your channels Stephen Warren, CIO Federal Trade Commission

  2. DNC Chronology, Part 1 • 11/99 Formal Agency process begun (top to bottom review of Telemarketer Sales Rule • 01/00 Forum on several Do Not Call issues • 07/00 Second Forum • 10/01 ‘Protecting Consumer Privacy’ speech • 12/01 CIO GFE • 01/02 FR: Proposal issued for comment • 05/02 FR: Third Forum to discuss issues • 09/02 RFP DNC Registry • 12/02 FR: Final Rule Announced • 01/03 Contingent award to AT&T • 03/11/03 DNC Implementation Act • 06/26/03 FCC joins • 06/27/03 Registry Live

  3. DNC Chronology, Part 2 • FTC Web Site redesigned • FTC Web servers upgraded • DNC Consumer Registration • West/East by phone • Nationwide by Web • Up loading of State Registry data • Telemarketer Registration • Telemarketer Payment (Pay.Gov) • Performance tuning of CIS • Telemarketer downloads of Registry • Telemarketer access to Registry • Law Enforcement access to Registry (Federated) • Consumer Complaints (IVR and Web) • Law Enforcement access to complaints (Federated)

  4. DNC Chronology, Part 3 • 09/23/03: U.S. District Court for the Western District of Oklahoma rules that the FTC lacks authority. • 09/24/03: Congress ratifies the authority of the FTC to establish the DNC Registry. • 09/25/03: U.S. District Court for the District of Colorado rules that the DNC Registry is unconstitutional • 09/26/03: Telemarketer registration temporarily suspended. • 09/29/03: FCC Chairman Michael Powell announces that the FCC will begin enforcing the National DNC Registry • 10/01/03: FCC begins enforcement of National DNC Registry. Consumer registration remains open but FTC complaint function remains off. • 10/03/03: Consumer registration temporarily halted. • 10/07/03: Tenth Circuit Court of Appeals grants FTC’s request for emergency stay pending appeal, thus enabling the agency to continue enforcing the National DNC Registry, including providing the list to telemarketers, sharing data with the FCC and other agencies, allowing consumer registration, and accepting complaints. • 10/08/03: Chairman Muris and Chairman Powell host a press conference at the FTC announcing that the DNC Registry is back up and running. • 10/10/03: At 8:00 a.m. EDT, telemarketers were once again able to download the National DNC Registry. About half of all telemarketers had previously downloaded all or portions of the Registry. • 10/11/03: Consumer registration resumed, complaint function goes up.

  5. Measure of Success

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