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The SysAid Revolution: Your Life Just Got Easier!

Discover the benefits of SysAid in just 3 minutes! Lower costs, improved service quality, increased productivity, and efficient communication. See how it can give you peace of mind beyond IT.

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The SysAid Revolution: Your Life Just Got Easier!

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Presentation Transcript

  1. The SysAidRevolution is Here! Your Life Just Got Easier!

  2. Welcome! Want to know what's it all about in 3 minutes? Watch this fun 3 minute SysAid introduction clip !

  3. SysAid – What’s In It For Us? Lowered costs and improved service quality Increased productivity Better service indicators Transparency Efficient communication The software that has you in mind Peace of mind Beyond IT

  4. Transparency • SysAid keeps end-users stay more informed than ever on the status of their service requests • Highly visible service quality

  5. Increased Productivity SysAid raises IT productivity and overall system availability by reducing downtime spent on administration maintenance

  6. Improve Service Quality SysAid reinforces a professional methodology

  7. Better Service Indicators SysAid helps you measure the service you receive

  8. Efficient Communication • Time consuming phone calls are replaced with modern and efficient communication • All information is available automatically for the IT team: • SysAid includes screen shots of error messages • Users don’t need to provide technical info during a support session

  9. The Software that has You in Mind User-oriented and suitedfor both technical and non-technical users, SysAid is intuitive and easy-to-use

  10. Peace of Mind • Rest assured that your Service Requests are being handled, managed, and prioritized • until they are fully resolved

  11. Beyond IT SysAid functions as a cross-organization service platform, catering to the different and dynamic needs of every department Accounting HR Marketing IT Sales Operations

  12. SysAid End-User Portal • News: Learn about IT events • and scheduled maintenance • Easily submit Service Requests categorized per service for rapid resolution • Full history of past requests and incidents   • FAQ and Knowledgebase • provide detailed solutions

  13. Submitting a Service Request

  14. Submitting a Service Request

  15. Self Service Portal / Knowledgebase

  16. Self Service Portal / Knowledgebase

  17. View Your Service Request History

  18. View Your Service Request History

  19. Thank You!

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