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CareFirst’s Pay for Quality Programs Jon Shematek, MD June 22, 2005

CareFirst’s Pay for Quality Programs Jon Shematek, MD June 22, 2005. Quality-Based Payment. Current program description Successes Future Directions Bridges to Excellence Pilot Consumer Impact. BlueChoice Primary Care Physician Recognition Program (PCPRP). Objective:

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CareFirst’s Pay for Quality Programs Jon Shematek, MD June 22, 2005

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  1. CareFirst’sPay for Quality ProgramsJon Shematek, MDJune 22, 2005

  2. Quality-Based Payment • Current program description • Successes • Future Directions • Bridges to Excellence Pilot • Consumer Impact

  3. BlueChoice Primary Care Physician Recognition Program (PCPRP) • Objective: • Assess performance of practices relative to peers • Reward those practices which perform well • Provide incentives for other practices to improve • Current Program: • Implemented January 1998 • For 2004, involves 2,600 BlueChoice PCPs caring for 370,000 members • Administered on a practice level • Must have 50 panel members • Must have a profile score (sufficient claims data needed) • 11 measures • Report Card • Result is PMPM bonus level from $0 - $4.50; strive for average PMPM of $2.25 • Qualifying practices receive 90% of fee schedule • $10.5 million paid out annually

  4. BlueChoice PCP RecognitionProgram Measures Improvements in Preventive services, Chronic care and Member satisfaction— but cannot be directly attributed to this program • Credentials and Experience • Preventive Health Services • Patient Satisfaction Survey Results • Turnover of Panel Members • Convenient Appointment Hours • Number of Members/PCP • Open Panels • E-business Practices • Substantiated Member Complaints • Practice Attendance at a CareFirst Professional Provider Seminar • Efficient Use of Medical Resources

  5. Bridges to Excellence Pilot Program • Launched 1Q 2005 • Voluntary • Third party program (BTE, NCQA) with administrative support from CareFirst • Recognition and rewards structure and process • Health Information Technology (EMR, e-Rx) • Risk assessment, cultural competency • Chronic care management • Pilot practices • 29 locations • 94 primary care physicians • 60,000 CareFirst members, all lines of business, fully and self-insured • Plan to provide $1.3 M in 2005 • Widespread positive response to program launch • Metrics • Participation and successful NCQA certification • Adoption and use of HIT • Improved clinical processes and outcomes • Improved use of Plan services (disease and case management)

  6. Considerations for Next Generation Pay for Quality Program at CareFirst • Simplicity • Attribution rules, significant “n”, comparability • Voluntary • Actionable quality measures based on broad consensus • HEDIS, AQA, NQF • Use of external programs for certification • BTE, NCQA • Reward achievement/improvement • Variable fee schedule vs. “bonus” • Launch 2007 (notification January, 2006)

  7. Impact on Consumers • Currently nil • Large employer request/requirement • Variable by market • Recognition in addition to financial rewards catalyzes practice change and may move consumers to higher quality physicians

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