It’s Getting Hot in the Kitchen: Crisis Management and Emergency Procedures

1. It’s Getting Hot in the Kitchen: Crisis Management and Emergency Procedures Everett Painter Stephanie Reed Jeffrey Ruder

2. Goals of this Workshop: • Introduce the department’s philosophy about crisis and emergency management • Introduce the Adviser on Duty system • Introduce crisis management resources • Discuss some strategies for specific crises and emergencies with your team • Introduce information gathering strategies and contact protocols

3. A few words from Jerry: • ORL crisis management philosophy • Support for advisors • Crisis management advice • Professionalism

4. What is the difference between a crisis and an emergency? CRISIS An emotionally significant event A radical change of status An unstable or crucial time EMERGENCY Need for immediate assistance or relief Health, safety, or community at immediate risk Not all crises are emergencies!

5. Adviser on Duty SystemFull Details in the Advisory Staff Manual Online • The Adviser on Duty (AOD) is responsible for providing duty coverage to the entire campus when the Office of Residence Life is closed. • The AOD supports SSMs, responds to emergencies, handles advisory staff lockouts and fields questions from other offices. • The AOD carries a cell phone (513-330-2005) and must remain within 10 minutes of campus when on duty. They log all calls in a binder that is provided with the other AOD materials. • In practice, SSMs only contact the AOD when their own advisory staff is unavailable. • Only full-time staff are ever the Adviser on Duty! Duty will rotate between the FYAs.

6. General Crisis Management Advice • Use the Intervention Procedures flip charts for procedures for specific kinds of crises and emergencies. • Know your limitations! Whenever a situation is beyond your means to handle, contact resources like MUPD (9-2222) or your supervisor. • Central staff members have the phone number to contact an on-call Student Counseling Center counselor if necessary. • Health and safety first! If someone’s health and safety are at immediate risk contact MUPD immediately.

7. General Crisis Management Advice • Carry a pad and pen for taking notes when responding to a situation: Student ID numbers, contact info, details of situation, etc. This will help with incident reports later. Gathering information should be your first action in most crisis situations. • Be supportive of your SSMs! If one of them calls you, ask, “What do you need from me? Do you need me there?” • Always contact your supervisor about any serious incident. • Remember that we all have different experiences. Some of us have never confronted an alcohol situation before, while others have encountered sexual assaults, suicide attempts, and so on. • Remember that you might need help and support both during and after incidents. Resources like the Counseling Center are also available to you.

8. Distribution of Resources • Intervention Procedures Flip Charts • AOD phone number clips • A Menu of Medical Information