MPS500 & Workstation KRS User Guide: Keycode Retrieval System

1. Title: MPS500 & Workstation (New System) Keycode Retrieval System (KRS) User Guide Generating and Retrieving Keycode License using URNIssue: 0.3Date: July 2011

2. Contents • Process Overview • Contacting KRS Support • Registering for KRS access • Accessing the MPS KRS instance • Retrieving URN # • Generating Keycode License using URN • Retrieving a Keycode License

3. Process Overview • Sequence of events (automatic) • Customer configures order for NEW MPS500 via EC (produces QRN) • Customer places order referencing QRN • SAP drives material fulfillment through flex • Software Licensing is passed to SMS • SMS produces a URN (unique reference number) • SMS drives a file to KRS containing the Customer PO#, Avaya SO#, System ID (assigned by SMS) and a listing of all licensing attributes. • KRS loads the file into its db • Production of Keycode License file (manual) • When the CSH or Customer has reached the stage where they have identified the server they will use to fulfill the selected order (and therefore know the Host ID(s) or MAC address’s) they: • Access the KRS as they do today • Select the Retrieve Keycode function from the sidebar • Search for the order by querying on Avaya Sales Order #, or Customer PO# • The CSH user then notes the URN number contained within the Product Info section • User then selects from the KRS sidebar Generate KC using URN • User populates the required fields (URN, MAC or Host ID) and submits for generation • KRS then sends the previously entered data to SMS • SMS generates the license file specified from KRS based on the URN for feature content. • Once KC license is generated SMS posts this to the KRS • The user is redirected from the KRS screen automatically to the Retrieve and download page of the KRS • User retrieves the KC license and applies to the system.

4. eBusiness Tools Landing Page Acess KRS • www.avaya.com/ebizn (Americas, Asia) • www.avaya.com/ebizu (Europe, Middle East, Africa) Access KRS Click here for Tools Training information Click here for Global Support Phone Numbers and support information Click here for process about “How to Register for the eBusiness Tools” – including KRS

5. Accessing the MPS KRS instance • Go to eBusiness Tools Landing Page (see previous slide) • Enter your SSO user ID and password as requested • Select ‘Licenses” then select ”KRS” • Select product family • “Media Processing Server Series/Voice Processing Series” from the list box. TIP : After a product family has been selected, to change product families, click <Keycode Retrieval> to return to this page

6. Retrieving the URN # After logging into KRS the default screen is the Register System Keycode GUI. To begin to search for the URN you must find the initial order data SMS sent to KRS. To do this you must first select Retrieve Keycode from the sidebar.

7. Retrieving the URN # (cont.) Enter the Customer PO# or Avaya Order # in the appropriate query field and select search.

8. Retrieving the URN # (cont.) The KRS brings you to the retrieve screen, you will see the Avaya Order # and other order relevant information. You will also see the System ID that SMS has assigned to this new MPS500 or Workstation. Scroll down the page to find the URN (see next slide).

9. Retrieving the URN # (cont.) As you scroll down you will see that no Keycode yet exists for this system. As you scroll down further you will find the assigned URN # Scrolling further you will see all features that are to be contained within the Keycode license you will make.

10. Generating a Keycode License (using URN) cont. Now that you have found the URN, Highlight it, copy it (ctl-c) and select Generate using URN from the KRS sidebar.

11. Generating a Keycode License (using URN) cont. Paste the URN (ctl-v) into the URN field and then enter either the Host ID’s or MAC address. Note if this is a redundant server system you will have two Host ID’s or MAC address’s. After entering the data click on continue. Example Host ID’s (Host ID =8 chars) Example MAC address’s (MAC =12 chars include colon’s)

12. Generating a Keycode License (using URN) cont. To ensure users enter the correct Host/MAC address’s you are required to re-enter the address. Then select continue, if you re-entered correctly KRS will process the request.

13. Generating a Keycode License (using URN) cont. The processing of the request can take several minutes, so be patient. Once completed KRS will redirect you to the Retrieve and download Keycode screens.

14. Retrieving a Keycode License Once you are taken to the retrieve screen the Keycode and the Product information will be displayed (scroll down). If you don’t see the keycode select a different MPS from the prod list box, as you may be viewing the original file sent from SMS to KRS.

15. Retrieving a Keycode License (cont) To retrieve the Keycode License select download Keycode.

16. Downloading a Keycode License After clicking on Download Keycode the File Download (Open/Save) dialogue box pops up, click on Save. Then the Save dialogue screen pops up and you can save the keycode file to your desktop or folder, click on save. The KRS provides a unique default file name. You will need to rename the file to plservrc.txt before you can apply it to the system.

17. Retrieving a Keycode License To retrieve a previously generated Keycode License, click on Retrieve Keycode from the KRS sidebar. When the Retrieve Screen comes up enter the Host ID MAC address, or the System ID into the query field of the system you wish to retrieve. Then click on Search.

18. Retrieving a Keycode License When KRS retrieves the keycode license you searched for you can download to your PC by selecting Download Keycode.

19. Documentation, Forms & User Guides 3. 1. 2. Select <Documentation, Forms & USER GUIDES> Double click the desired folder, select the desired form and right mouse click to save it to your computer Click on <KRS Documentation> for access to the <Release Notes> and <Training> folders

20. Thank You