Why Your Business Need an Order Taking Service

1. Why Your Business Need an Order Taking Service By : Answer United 2015 West Crosstown Parkway Kalamazoo, MI 49008 United States Telephone: 800-937-5900 Fax: 800-937-5931 Email: sales@answerunited.com Website: www.answerunited.com

2. Businesses need order taking service to handle all their order related nitty-gritties so that the business can concentrate on the aspect of generating profits in a cost effective manner. Delegating to an order taking service lets you focus in product innovation and expanding your business into new arenas. The world of today has opened up the possibility of people owning and operating businesses from the comfort of their homes. Likewise the expectation of consumers has also changed. They want prompt and quality service with a touch of professionalism. There are innumerable e- commerce websites that are vying with each other to deliver the same orders. In this mad rush where everyone is trying to maximize profits, it makes sense to get some extra help. To maintain an edge over the others it is important for companies to hire professional order taking services. The Reasons

3. Professional and Prompt: Hiring a professional order taking service means that you will have someone on the job 24/7 even when your business hours are closed. Even when it is not a 24/7 order taking service, there are still ups to the service. You will get trained people who know how to take an order and process payment options etc. They can answer queries regarding the product and services efficiently and save time and cost. Custom Scripting: Professional order taking services have something that helps them take orders properly and answer all queries-custom scripting. Custom scripting is achieved after talking to the business and getting all the information about the products and services they offer and what are their client base and the questions they are prone to ask.

4. The result is a very organized screen which enables the agents to handle questions and take order s properly. It also reduces response time which means more calls are handled in less time which in turn adds to the profit. For the Careful Shopper: Although most of us shop online from time to time many of us as not as comfortable always to dish out the bucks without knowing something extra about the products or services. For the careful spenders, order taking services can be invaluable. They provide the necessary human touch to the business in the sense that they can talk to a person who can answer their queries before they go ahead with procurement. These shoppers form at least 20% of the population. Tapping into this group will give a great boost to your business. For the Customer Service: Using a taking service will equip your business to handle customer services and handle complaints, feedbacks and to deal with replacement

5. services. All these means that your business has good and dependable customer service. Payment processing: Processing an online payment is a work which is confidential and delicate. The software needs to be genuine so that the credit card number can be verified and payment can go through. Also on the customers end their details are protected so that if there is any problem, they can cancel the order or pay by an alternative card. Only professional order taking services have dependable and genuine software for handling and processing credit cards while protecting the interest of the business and the customer. Print labels and reports: Hiring an order taking service ensures that the little things that make the business run

6. smoothly are taken care off. The services can produce labels to be put on the orders for mailing, inventory pull tickets and handle follow-up letters. The agencies also send reports on a timely basis according to your specifications and help maintain transparency and reduce stress. Online Data Entry: The agents can access the back pages of your business website and process orders directly so that it is fast and effective. Also one can work in real time so that you can have immediate update real time regarding how your business is being handled. Running a business properly entails a number of intricate details. It is not possible for the proprietor to do everything and as the business grows you have to delegate work to the right people. An order taking service ensures that your orders are taken efficiently by trained agents, the calls are screened and sent to the right people who can answer the queries and handle the next steps-processing payment, handle mailing details and maintain database and send reports.

7. This enables you to have a comprehensive idea of how the business is working and what needs to be improved.