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Prairie Lakes Healthcare System Retreat

Prairie Lakes Healthcare System Retreat. Coaching Skills for Leaders Workshop September 7, 2011 Anne Power, Ed.D. LEARNING OUTCOMES. Learn new skills for approaching leadership issue Learn how to engage in difficult conversations.

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Prairie Lakes Healthcare System Retreat

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  1. Prairie Lakes Healthcare System Retreat Coaching Skills for Leaders Workshop September 7, 2011 Anne Power, Ed.D.

  2. LEARNING OUTCOMES • Learn new skills for approaching leadership issue • Learn how to engage in difficult conversations. • Use tools related to skills, specifically the tool, Coaching With A Full Deck™. • Learn when and when not to use coaching skills. • Learn how leadership style impacts results, and how to get the desired results.

  3. Think of a time . . . • Who • What • Outcome • Who • What • Outcome When you were coached well . . . When you were coached poorly . . .

  4. What is the difference? • Consultant • Friend • Manager • Teacher • Therapist • Mentor • Coach

  5. What Coaches do Support Challenge Illuminate—“Lighting the Spark”

  6. How coaches lead from behind . . . • Client (staff) does the “heavy lifting” • Client takes the lead • Coach asks questions • Coach doesn’t rush in to “solve” the problem • Pace determined by client • Coach shares his/her story judiciously • Coach wears multiple hats: consultant, expert, mentor (know when to give advice & when to resist)

  7. Core Coaching Competencies

  8. What’s going on? • What is going on? • What have you tried so far?  • What is behind this? • What is the impact on you and others? • What other results is this situation producing? • How have you handled similar situations? • What are the opportunities? • What else do you need to know? • How have you contributed to this situation? • Does the situation need to change, or do you need to change? • Who are your allies? • What outcome do you want? • (Coaching with a Full Deck ™, Anne Power, EdD)

  9. How do you feel? • How do you feel about your situation? • If you reached your goal how would you feel? • What does your heart tell you? • What do you feel is holding you back? • What makes sense at this point? • What does your intuition tell you? • What internal pressure do you feel? • What’s the right thing to do? • If you were an unbiased observer what would you see? • How ready are you to change at this time? • On a scale of 1-10 how badly do you want this change? • On a scale of 1-10 how willing are you to do the work? • (Coaching with a Full Deck ™, Anne Power, EdD)

  10. Planning for Change • What is your goal? • How will you know when you have reached your goal? • What will allow you to sustain the goal? • What are the gains and risks for you? For others? • What do you have to give up to get what you want? • What actions will get you to where you want to go? • Which options are best for this situation? • What strengths can you leverage? • What obstacles lie in your way? • How would you rate this goal’s appeal to you? To others? • On a scale of one to ten, how realistic is this route? • What difficulties are you experiencing in committing to this goal? • What do you want this situation to look like a year from now? (Coaching with a Full Deck ™, Anne Power, EdD)

  11. Making it happen • What is your game plan? • How will you move into action? • What have you tried thus far?  What have you learned? • What are the steps for reaching your goal? • What is the timeframe for each step? • What can you do right away? • Which actions are most critical? • What quick wins would enlist support? • On a scale of 1-10 how committed are you to taking action? • What do you have to do to stay committed? • What resources can help? • What support do you need to make this happen? (Coaching with a Full Deck ™, Anne Power, EdD)

  12. Practice Session Questioning & Listening

  13. Coaching Skills Practice 1 • Choose a partner – someone you don’t know well • 2 Roles: Coach & Client • 2 Rounds • As the coach you ask questions – no advice/no mentoring • As the client use the 2nd scenario as your coaching challenge • Use Coaching with a Full Deck to assist you • Timing: 40 minutes (20 per round)

  14. Coaching Mindset Learner or Judger?

  15. Self Talk: Words, Stories, EmotionsSource: Marilee C. Goldberg, The Art of the Question (1998, pp. 161-178) • Solution seeking • Possibilities • Open • Proactive • Explore • Acceptance • Discover • Inquiry • Intentional change • Win-win • Problem focused • Rational • Inflexible • Blame • Judgment • Defend • Know it already • Afraid of change • Win-Lose Learner Self Judger self

  16. Mindset: Are You a Judger or Learner? • Judgmental (of self & others) • Reactive/automatic • Blame • Either/or thinking • Defends assumptions • Focus on statements/opinions • Possibilities seen as limited • Accepting (of self & others) • Responsive and thoughtful • Both/and thinking • Questions assumptions • Question focused • Possibilities seen as unlimited • Mood: Curiosity Judger Mindset Learner Mindset Source: Michael Marquardt (2005, p. 80).

  17. Relationships • Win-lose • Sense of being separate • Fear of differences • Debate • Listens for (right/wrong, agree/ disagree) • Feedback perceived as rejection • Win-win • Sense of being connected • Values differences • Dialogues • Listens for (facts, feelings, meaning, commonalities) • Feedback perceived as worthwhile Judger Relationships Learner Relationships

  18. Learner/Judger Mindset Orientation of our internal world influences our… • Thinking • Feeling • Behavior • Relating • Outcomes Source: Marilee C. Goldberg, The Art of the Question (1998, pp. 161-178)

  19. Leader Profiles • Describe/Develop 1-2 profiles of “judger” leaders • Describe/Develop 1-2 profiles of “learner” leaders

  20. Practice Session Self Awareness & Coaching Presence

  21. Coaching Skills Practice 2 • Choose a different partner – someone you don’t know well • 2 Roles: Coach & Client • 2 Rounds • As the coach you ask questions – no advice/no mentoring • As the client use the 2nd scenario as your coaching challenge • Use Coaching with a Full Deck to assist you • Timing: 40 minutes (20 per round)

  22. Wrap • Insight about coaching • Commitment – what you intend to do because of your coaching

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