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ISN Appalachian STEPS Meeting

Overview and knowledge of additional tools, hiring client account demonstration, marketing benefits, account updates, and best practices.

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ISN Appalachian STEPS Meeting

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  1. January 17, 2019 ISN – Appalachian STEPS Meeting

  2. ISN Overview Knowledge of Additional Tools Hiring Client Account Demonstration Marketing Benefits Account Updates & Best Practices • Agenda and Benefits

  3. ISN Overview

  4. The Process 1. Contractor Entered Information 2. Verified Information 3. Configurable Qualification Criteria ISN Review & Verification Services (RAVS) Written Programs Implementation Assessments (RAVS Plus) Injury & Illness Records Experience Modifier Citation/Prosecution Search Training Insurance Workers’ Comp Clearance & Rates Hiring Client Post Job Evaluation Field Feedback Working Relationship Competency Assessments Contracts/Agreements 3rd Party (Data Providers) On-Site Inspections D&A & Background Checks Operator Qualifications (OQ) Training A Company Level A(Approved for work) Project/Site Level B Status: Allowed on Site Employee Level

  5. Account Tools – Record Keeping

  6. Managing Employee-Level Information Managing Employee-Level Information Certificates Jobs Driver’s License Contact Info Photo Training ID Cards • ID Cards and printed once a picture is uploaded for an employee and the Generate ID Card Box is checked • ID Cards ship in 2-4 weeks

  7. CONFIGURE INPUT TRACK ISN Training Manager Process January 2017 Automated Email Notifications and Reminders Course Instructor Run Reports to Track Training Training Provider Training Qualification Equivalencies Location

  8. Step-by-step process for managing near miss and injury/illness records • Aligns with OSHA 300 Log and 300A Summary • Decision tree to assist with classifying events • Ability to print injury/illness reports and summaries by location • Signature-ready forms, available anytime 16 SmartLog – Incident & Near Miss Recordkeeping 16

  9. Hiring Client Account Demonstration

  10. Connecting with Hiring Clients HIRING CLIENT CONTRACTOR • ISN Submits the Request on the Contractors behalf • The Contractor must follow up with their Hiring Client contact directly Contractor contacts ISN to discuss how to connect with a specific Hiring Client Hiring Client responds to the request to be added to their vendor list

  11. Marketing Benefits – Live Login

  12. Account Updates & Best Practices

  13. Frequency of Information Updates *On average, ISN contractors and suppliers work for more than 5 ISN Hiring Clients

  14. ISN Mobile Site View Hiring Client grades Access messages Check individual qualifications View evaluation reports, audits, etc. Mobile Website • Available on all mobile devices with internet access • Does not require download or installation ISN App • ISN Mobile functionality packaged within an App • Free download • iOS and Android

  15. Customer Service Team Support Provided Skill-based routing of calls Chat functionality Guided Tour available 24/7 Pre-recorded video tutorials 4,000+outbound calls per week 2,000+face to face meetings per year39second average hold time (phone)80,000+ chats handled by the ISN Customer Service Team35+languages spoken Support for Your Account • (800) 976-1303 or CustomerService@isn.com Global Customer Service Centers London Sydney Dallas 24 Hour Assistance From 5pm Sunday to 6pm Friday Central time (support provided outside of these hours as needed) Customer Service Training Team of the Year – Technology Industries Contact Center of the Year (Up to 100 Seats) – Technology Industries

  16. January 17, 2019 ISN – Appalachian STEPS Meeting

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