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Retail Hiring: Up Your Hiring Skills for Business Success

Learn how to improve your hiring skills and attract the right candidates for your retail business. Sponsored by RETAIL HIRING.

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Retail Hiring: Up Your Hiring Skills for Business Success

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  1. September 30, 2016 Retail Hiring: Up Your Hiring Skills for Business Success Sponsored By:

  2. RETAIL HIRING Improve Your Skills for Success Patricia A. Frame Strategies for Human Resources SHRinsight.com @2Patra

  3. BACKGROUND • Target – 70,000 UPS – 95,000 • NRF predicts 725,000+ holiday hires • NoVA Unemployment 3.4%, Alexandria 2.1% • BLS MetroDC Retail Clerks - Mean $12.62

  4. The Hiring Process Define Need Sources Assess Applicants Interview Best Matches

  5. The Hiring Process - continuedSelection Reference/Background Checks Offers Orientation for Success

  6. QUESTION #1 • What difference would it make to hire the right person?

  7. Planning to Hire

  8. Planning to Hire What is Required to Succeed in the Job?

  9. Requirements to Succeed Planning to Hire Specific skills

  10. Requirements to Succeed Planning to Hire Specific skills Education or training

  11. Requirements to Succeed Planning to Hire Specific skills Education or training Attitude

  12. What Do You Offer? Planning to Hire Unique Aspects of Your Organization

  13. QUESTION #2 • In 1-2 short bullet points, what do you offer that is different or the essence of your business?

  14. Writing An Ad Planning to Hire Courtesy of Nonsequiturlass

  15. Planning to Hire Writing An Ad Challenges Requirements Story How Apply

  16. Exercise • Outline 3 paragraphs of an ad : • Para 1 Challenges • Para 2 Minimum Requirements • Para 3 Your Story

  17. SOURCING:Foundation for Success in HiringNeeds + Challenges + Culture

  18. SOURCING:Finding Candidates Network Employee Referrals Outside Sources

  19. So You Have Applicants, Now What?

  20. Start Right to Hire Smart Reviewing Applicants Interviewing Assessment Selection

  21. REVIEWING APPLICANTS Compare to Minimum Requirements Assess: No, Maybe, Yes

  22. INTERVIEWING:Key to Selection

  23. INTERVIEWING PLAN:Phone Screens Effective and Fast

  24. INTERVIEWING Phone Screening Minimum Qualifications Interest

  25. What to Ask INTERVIEWING BASICS

  26. What to Ask INTERVIEWING BASICS Relevant to the work and the culture

  27. What to Ask INTERVIEWING BASICS Relevant to the work and the culture Behavioral-based questions

  28. REFERENCE CHECKS Early on, LinkedIn recommendations Top Candidates: Specific References

  29. INTERVIEWS ARE A ‘TWO-WAY STREET’

  30. INTERVIEW PROCESS:Types of Questions Behavior-based Facts and Follow-ups

  31. INTERVIEW PROCESS:Cover all Requirements Realistically

  32. INTERVIEW PROCESS:Applicant Questions

  33. INTERVIEW PROCESS:Notes and Reporting

  34. What is Required to Succeed in the Job? ASSESS APPLICANTS Defined in Advance

  35. Exercise • Minimum Skills – how assess • Customer Service – how assess • Fits your organization – how assess

  36. What is Required to Succeed in the Job? ASSESS APPLICANTS Defined in Advance Multiple Interviewers

  37. What is Required to Succeed in the Job? ASSESS APPLICANTS Defined in Advance Multiple Interviewers Interview Report Form

  38. SELECTION

  39. Selection of Best Applicant for Position CAN DO

  40. Selection of Best Applicant for Position WILL DO

  41. Selection of Best Applicant for Position FIT

  42. More Questions? Patricia A. Frame @2Patra

  43. Follow Us on Social Media! www.facebook.com/alexandriasbdc @AlexVASBDC

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