1 / 23

Developing a Public Service oriented e-system 开发公共服务型电子系统

Developing a Public Service oriented e-system 开发公共服务型电子系统. Mr. Peter Brajak peter.brajak@medius.si www.medius.si. China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目. Slovenia 斯洛文尼亚. Independent since 1991 1991 年独立 Area 20.273 km 2 面积 20.273 平方公里

kenna
Download Presentation

Developing a Public Service oriented e-system 开发公共服务型电子系统

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Developing a Public Service oriented e-system开发公共服务型电子系统 Mr. Peter Brajak peter.brajak@medius.si www.medius.si China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  2. Slovenia斯洛文尼亚 Independent since 1991 1991年独立 Area 20.273 km2 面积 20.273平方公里 Population 2.058.821 人口 2.058.821 EU member since 2004 自2004起成为欧盟成员国 Euro currency since 2007 自2007起使用欧元 Capital: Ljubljana 首都：卢布尔雅那 Neighbours: Italy, Austria, Hungary, Croatia邻国：意大利，奥地利，匈牙利，克罗地亚 GDP: 22.193 € (per cap, 2012) GDP国内生产总值：22.193欧元（人均，2012年） China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  3. eGovernment in Slovenia斯洛文尼亚的电子政务 2000: first Electronic Commerce and Electronic Signature Act, modernization of Central Population Register 第一部电子商务和电子签名法案，中央人口登记的现代化 2001: first E-Gov Strategy 2001-2004, SIGOV-CA and SIGEN-CA Certificate Issuing Authorities first State Portal (first e-service: e-order certificates of birth, marriage, death) 第一个电子政务战略2001-2004， SIGOV-CA和SIGEN-CA 证书发放权力机构 第一代国家门户（第一个电子服务：出生、结婚、死亡证书的电子预定 2002: First G2G project ZPIZ-CVI-CRP 第一个G2G项目ZPIZ-CVI-CRP 2003: Second generation of e-gov portal, first generic e-forms system (with e-pay, e-sign), start of life-event approach 第二代电子政务门户网站，第一个通用的电子表单系统（具备电子支付、电子签名功能），生活事件方式的开始 2004: e-VEM for sole traders, electronic tax declarations独立贸易商的“一站式”企业电子注册系统，电子税务申报 2005: modernization of Civil status register, Residence register 市民婚姻情况登记、住所登记的现代化 2006: E-Gov strategy 2006-2010, third generation of e-gov portal, modernization of Vehicles register, e-vehicle registration licence renewal service 电子政务战略2006-2010，第三代电子政务门户，汽车登记的现代化，电子汽车登记牌照更新服务 2007: electronic form generator, eReminder service for expiration of personal documents电子表格生成器，个人文档到期的电子提醒服务 2008: e-VEM for companies, Portal for Children and Youth, eDemocracy“一站式”企业电子注册系统，儿童和青年门户，电子民主 modernization of Driving Licences Register 驾照登记的现代化 2009: E-Gov strategy SREP, Portal for older people and seniors 电子政务战略SREP，老年人门户 2010: e-Gov Action Plan AN SREP by 2015, National Interoperability Portal 到2015年电子政务行动方案 AN SREP ，国家互操作门户 2011: e- Social Security Interoperability Platform 电子社会保障互操作平台 2012: EUGO Business Portal (Slovenia Business Point) EUGO 商业门户 (斯洛文尼亚商业点) Long IT tradition历史悠久的信息技术传统 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  4. The Social Challange社会挑战 • Data on income and property of the applicants to be gathered electronically, minimizing the burden for the applicant and for the decision makers.用电子方式收集申请人收入和财产的数据，减少申请人和决策者的负担。 • Economic crisis outbreak in 2009 2009年爆发经济危机 • Government response政府响应 • Exit strategy, stability program, various structural measures退出策略，稳定计划，各种结构性措施 • Key intervention: simplicifaction of social security system 关键干预：社会保障体系的简化 • Ensure social support to those who really need it, based on the income and property of the applicant and his family根据申请人及其家庭的收入和财产，确保社会支持给予那些真正需要的人 • Enable quick, fair and transparent decisions 允许快速、公平和透明的决定 • Stimulate the individuals for own personal activity激励个人进行自己的活动 • Lower the risks for misuse of the social support system降低社会支持系统误用的风险 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  5. SREP • 2009 – adapted “Strategy of IT and electronic services, development and connection of official registers” 调整后的“信息技术和电子服务战略，官方登记的发展和连接” • Utilizing horizontal functions including common application building blocks to build better, more transparent, faster and more economic public administration使用包括普通应用构建模块的水平功能，以打造更好、更透明、更快、更经济的公共管理 • Use existing environment: 100+ registers/evidences使用现有的环境：100余个登记/证据 • Use of e-services is small compared to availability相对于可用性，电子服务使用很少 • Promote and expand the use of public e-services推广和扩展公共电子服务的使用 • Development and integration of existing solutions现有解决方案的发展和整合 • Interoperability between all public administration institutions所有公共行政机构的互操作性 • Provision of cross-border e-services提供跨境电子服务 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  6. e-Social Security电子社会保障 • Decisions on social rights, benefits, subsidies and payments:社会权利、福利、补贴和付款的决定： • child benefits, cash social assistance, income support, state scholarships, reduced kindergarten fee, snack subsidy for elementary and high school students, lunch subsidy for elementary school students, transport subsidy for high school students and students, exemption of payment of social security services, contribution to the payment for a family assistant, rent subsidy, right to covering the difference to full value of health care services, right to the payment of contribution for compulsory health insurance儿童福利，现金社会救助，收入支持，国家奖学金，降低幼儿园收费，小学和高中生的小吃补贴，小学生的午餐补贴，高中学生的交通补贴，社会保障服务的付款豁免，家庭助理的付款补贴，租金补贴，弥补全额医疗服务差额的权利，强制性健康保险缴纳补贴的权利 • Decisions based on the INCOME and PROPERTY of the applicants and their family members基于对申请人及其家庭成员的收入和财产的决定 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  7. Traditional e-Security传统电子保障 Agency代理机构 2 Agency代理机构 1 Agency代理机构 3 Agency代理机构 50+ Agency代理机构1 Agency代理机构 30+ Information信息 Lorem ipsum dolor sit amet, Information信息 Lorem ipsum dolor sit amet, Request 要求 Decision决定 • 10,000 applicants/day 10,000个申请人/天 • 50 agencies 50家代理机构 • 21 banks 21个银行 • 10 investment funds 10个投资基金 Public Administration公共行政 Banks, Investment Funds 银行，投资基金 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  8. Estimated cost预估的成本 • 50 agencies (public administration, banks, funds, ...)50家代理机构（公共行政机关，银行，基金...) • 90% of inquiries performed by public servants 90%的询问由公务员完成 • output mail – 4 minutes of person-work发出邮件--4分钟的人力工作 • generating the contents of document, printing, packaging, possible phone interventions later • 产生文档内容，打印，打包，之后可能的电话联系 • cost of mail services: total of at least 0,74 EUR/output mail 邮件服务的成本：至少总共0.74欧/发出邮件 • receiving mail – at least 1 minute of person-work 接收邮件-至少1分钟的人力工作 • opening, scanning, archiving: total of at least 0,11 EUR/input mail打开，扫描，建立档案：至少总共0.11欧/接收邮件 • Estimated cost: 38,32 EUR/request预估成本：38,32 欧元/请求 • 10% proofs gathered by citizens themselves市民自己收集10%的证据 • travelling costs, time, tax - total 11,90 EUR/institution 交通成本，时间，税务--总共11,90欧/机构 • Estimated cost: 59,48 EUR/request预估成本：59,48欧/请求 • 10,000 request = 978.008,00 EUR/dao10,000个请求=978.008,00欧元/dao • 250 working days = 244,5M EUR/year 250个工作日=2.445亿欧元/年 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  9. Single entry, multiple channels单账户，多渠道 Agency代理机构 2 Agency代理机构 1 Agency代理机构 3 Agency代理机构 50+ Agency 代理机构1 Agency代理机构 30+ Social Security Front end社会保障系统前台 Tax administration税务管理 Coruruption腐败 SOA Public Administration公共行政机关 Banks, Investment Funds 银行，投资基金 ... Access channels 获取渠道 Personal个人 Phone / mobile devices 电话/移动设备 E-mail 电子邮件 Digital TV数字电视 Fax 传真 Government portal政府门户 Identity management身份管理 Application integration申请集成 Process orchestration过程协调 Message routing信息发送 Interoperabilty platform Infrastructure modules 互操作平台基础设施模块 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  10. E-Social Security componets电子社会保障组成 Banks – accounts (transaction, savings, deposits, trading) 银行-账户（交易， 储蓄，存款，交易） Population register人口登记 Tax administration 税务管理 Health insurance 医疗保险 Register of transacion accounts 交易账户的登记 Prison administration 监狱管理 Central securitiesclearing corporation 中央证券结算公司 Pension insurance养老金保险 War veterans database 战争退伍军人数据库 Business register商业登记 Register of households家庭登记 Employment service 就业服务 Enrollment in basic, secondary, Higher, high education 小学、中学、 高中、高等 教育入学 Guarantee andmaintainance fund 保证和维持基金 Real property ownership – lots, houses 不动产产权- 土地，房产 Register of vehicles 汽车登记 Register of ships and boats舟船登记 Investnet funds 投资基金 Defense - participation in civil protection etc. 国防--民防参与等 TRAY interoperability, process orchestration, message routing, 互操作性，过程协调，信息路线 data protection/encryption, audit, ...数据保护/加密，审计，.... Client system for decisons of social rights 社会权力决定的客户系统 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  11. E-Social Security componets电子社会保障组成 Banks – accounts (transaction, savings, deposits, trading)银行-账户（交易， 储蓄，存款，交易） Tax administration 税务管理 Population register人口登记 Health insurance 医疗保险 Register of transacion accounts 交易账户登记 Prison administration 监狱管理 Central securitiesclearing corporation 中央证券结算公司 Pension insurance 养老保险 War veterans database战争退伍 军人数据库 Business register 商业登记 Register of households家庭登记 Employment service就业服务 Enrollment in basic, secondary, Higher, high education 小学、初中、高中 和高等教育入学 Guarantee andmaintainance fund 保证和维持基金 Real property ownership – lots, houses 不动产产权 -地产，房产- Register of vehicles 汽车登记 Register of ships and boats舟船登记 Investnet funds 投资基金 Asynchronous module异步模块 IO module输入 输出模块 Web services网络服务 Defense - participation in civil protection etc. 国防-民防参与等 TRAY interoperability, process orchestration, message routing, 互操作性，过程协调，信息路线 data protection/encryption, audit, ...数据保护/加密，审计， Security domain: single sign-on, user management, ... 安全领域：单一登录，用户管理 Client system for decisons of social rights 社会权力决定的客户系统 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  12. Tray – functional characteristics功能特点 • Interoperability互操作性 • Any client, any data source, any process routing任何客户，任何数据来源，任何过程路线 • Reliable, powerful, fast and intelligent transport channel可靠、强有力、快速和智能的运送渠道 • Abstract technical complexity of data gathering for client applications为客户应用进行数据收集的抽象技术复杂性 • Client focus on interpreting data and not gathering客户关注解析数据而不是收集数据 • Simple administration, process modeling, parameterized data简单的管理，过程建模，参数化的数据 • User friendly GUI for process/datasource configuration过程/数据库来源配置的用户友好型图形用户界面 • Any combination of datasources to any process数据来源在任何过程的任意组合 • Parameterization of request/response actions 请求/回应行动的参数化 • Parallel/sequential data gathering 并行/序列数据收集 • Synchronous/asynchronous data gathering同步/异步数据采集 • Packet based data gathering基于数据包的数据采集 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  13. Tray – functional characteristics功能特点 • Sophisticated Auto-resume function复杂的自动恢复功能 • based either on datasource unavailability or data invalidity基于数据来源不可得或数据无效性 • Data validation of responses回应的数据验证 • Data dependency (output of one datasource is input to another datasource)数据依赖（一个数据源的输出是另一个数据源的输入） • Client notification about partial/temporary results部分/暂时结果的客户通知 • Possibilities for early process termination早期过程结束的可能性 • Controlled slow-down of enquiries through different levels of data request queuing通过不同层级的数据请求列队实现可控查询减速 • Scheduler: managing situations of periodic unavailabiliy of datasource (e.g. nights, weekends)调度程序：管理数据源定期不可用的情况（例如，晚上，周末） • Built in monitoring and alerts内嵌监测和报警 • user friendly GUI 用户友好型图形用户界面 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  14. The Tray – technical characteristics技术特点 • Optimized for max. throughput优化实现最大处理能力 • 1000+ parallel enquires, rredundancy, linear scalability and availability1000+的平行查询，冗余，线性可扩展性和可用性 • Secure安全 • Data is encrypted by private key of requester数据是由请求者的私钥加密 • Audit and data protection based on personal data protection recommendations by the Information Commissioner审计和数据保护基于信息专员建议的个人数据保护 • Dynamic orchestration of BPM processes in real-time实时BPM过程的动态协调 • Any complex process from predefined micro processes自预先定义的微过程的任何复杂过程 • Generic Web service clients通用网络服务客户 • Any SOAP/REST/http client without programming没有编程的任何SOAP/REST/http • Sophisticated GUI design复杂的图形用户界面设计 • Automatic generation using concepts of Agile MDD利用Agile MDD概念的自动生成 • Advances Open Source Java technology高级开源Java技术 • SOA, EJB, JMS, jBPM, JAAS, ORM, China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  15. Tray – generic processes生成过程 Process过程 “Child Benefits”儿童福利 • GUI for defining processes图形用户界面定义过程: • Any combination of enquires查询的任意组合 • Parallel/sequential平行/序列 • Combination of processes过程的组合 • Dependancy依存 Real-time Process generation过程的实时生成 eCRP eGURS eZPIZ eDURS eZRSZ ... eZRSZ China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  16. Tray – process orchestration过程协调 eZPIZ micro WF eCRP micro WF ... dynamic WF eDURS micro WF main WF China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  17. Tray – generic WS clients通用网络服务客户 • Template based WS calls基于WS的模版: • Template/WS模版/WS • Variable substitution in real-time实时变量替换 • Xpath for data extraction数据析取的X路径 • RegEx, Groovy scriptingGroovy 脚本 • XSD valitation验证 <ser:SFIZSSeS1000 xmlns:ser="http://services.data.zpiz"> <guid>${I_ZPIZ_MESSAGE_ID[0]}</guid> <pxml> <![CDATA[ <Poizvedba> <EMSO>${I_EMSO[0]}</EMSO> <DavcnaSt>${I_DAVCNA[0]}</DavcnaSt> <dtVloge>${I_DATUM_VLOGE}</dtVloge> <dtZacetkaObdobja> ${I_DATE_FROM} </dtZacetkaObdobja> <dtZakljuckaObdobja> ${I_DATE_TO} </dtZakljuckaObdobja> </Poizvedba> ]]> </pxml> </ser:SFIZSSeS1000> China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  18. Other components其他组成 • Asynchronous module - electronic enquiries to those datasources where direct access is not possible异步模块---对无法直接访问的数据来源进行的电子查询 • Not part of public administration infrastructure不是公共行政基础设施的一部分 • High security standards (banks, ...) or without electronic database (schools, ...) and require manual answers较高的安全标准（银行...)或者没有电子数据库（学校,...),需要人工回答 • Request are stored in the “waiting room” where datasources can collect them and prepare the answers 请求被储存在“等候室”中，数据源可以收集这些问题并准备答案 • Answers are delivered back to the “waiting room” and the system ensures they are returned to the right address答案被送回等候室，系统保证他们回到正确的地点 • Single/bulk request单个/批量请求 • QOS is 3 days 服务质量是三天 • Datasources can be grouped and the system waits for all the answers from the group数据源可以被分组，系统等待组中的所有答案 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  19. Other components其他组成 • IO module – standard data distribution platform输入输出模块---标准数据分配平台 • Most frequent registers (ei. Population register) are synchonized to IO module最常见的登记（例如，人口登记）是同步到输入输出模块的 • Custom defined data sets客户自定义的数据集 • Relief of heavy traffic from other systems 减少其他系统的通信负担 • Electronic auditing电子审计 • Security schema – general access control and user management安全模式–通用访问控制和用户管理 • valid Slovenian qualified digital certificate有效的斯洛文尼亚合格数字证书 • Multilevel role and confirmation management多层次角色和确认管理 • Build Single Sign On functionality建立单点登录功能 • Provide interfaces for other applicaitons为其他应用提供界面 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  20. Asynchronous datasources are returning their answers Data being transfered from the TRAY Permanent updating of distribution databases Data collecting complete Informing the client system updating updating updating updating The TRAY is creating microprocesses Client system is activating the TRAY Social work center is processing an application, using client application Answers from different custom webservices CSD61 CSD61 CSD2 CSD3 CSD1 Now TRAY has collected all the answers MDDSZ Maritime administr. Defense ministry Ministry of internal affairs Collecting answers from IO-MODULE Supply of data数据提供 data owners 数据拥有者 (different institutions and datasources) （不同的机构和数据来源） Demand for data数据的需求 decisions on social rights决定社会权利 (client system)（客户系统） BANKS – accounts(transaction, savings, deposits, trading) IO-MODULE custom web-services Investment funds companies Public sector Pension Fund Population register Tax administration Health insurance Register of transacion accounts Prison administration 1, 2, 3… 21x 1, 2, 3… 10x Central securitiesclearing corporation Pension insurance War veterans database Register of households Business register Employment service Enrollment in basic, secondary, Higher, high education Register of ships and boats Guarantee andmaintainance fund Real property ownership – lots, houses Register of vehicles ASYNCHRONOUS MODULE Defense - participation in civil protection etc. SECURITY PLATFORM Interoperability components for electronic data gathering 电子数据收集的互操作部件 TRAY, IO-MODULE,ASYNCHRONOUS MODULE,SECURITY PLATFORM TRAY，输入输出模块，异步模块，安全平台 TRAY RESULTS ! ENQUIRY ? … Client system central system for decisions on social rights … other internal databases

  21. Results结果 • System working in heavy-duty production mode sinceJanuary 2012系统自从2012开始以高负荷的生产方式工作 • Enquiries for 10.000 persons processed every day, with 50+ datasources每天用50+个数据源处理10.000个查询 • 0,5% of total population总人口的0,5% • Collaborative work协同工作 • Project team group with 64 representatives of all major data sources leadership by Ministry of Interior由内政部领导的所有主要数据来源的64个代表组成的项目团队小组 • Custom made solution客户定制的解决方案 • Developed by Slovenian IT companies (Medius, Comtrade, Genis)斯洛文尼亚的信息技术公司开发（Medius, Comtrade, Genis) China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  22. Savings节省 • Enabling fair decisions 能够保证公平的决策 • More efficient distribution of social support budget 更有效地分配社会支持预算 • Reduced costs for data gathering减少数据收集的成本 • Costs for new IT-supported enquiries amount about 3000 EUR per day • 新的信息技术支持的查询数量的成本每天大约为3000欧元 • Reuse of existing components in other systems重新使用其他系统现有的部件 • Public administration in Slovenia now has a powerful set of reusable building blocks for data enquiries, ready to be used in other systems斯洛文尼亚的公共行政机关现在拥有可重复使用的强大的数据查询基础模块，可以在其他系统中使用 • More re-use, higher savings with development and operations costs更多的重复利用，节省更多的开发和运营成本 China-Europe Public Administration Project II (CEPA II) 中欧公共管理二期项目

  23. Thank you for your attention非常感谢您的关注 Mr. Peter Brajak peter.brajak@medius.si www.medius.si Tray - Project Architect and Chief Technology Officer--Tray项目工程师和首席技术官

More Related