Michele Pelino, Principal Analyst

2. WEBINARThe Internet Of Things: The 11 Software Platform Providers That Matter Most And How They Stack Up Michele Pelino, Principal Analyst Chris Voce, VP, Research Director Andrew Hewitt, Researcher January 25, 2017. Call in at 10:55 a.m. Eastern time

4. The internet-of-things (IoT) premise: increasing software control of the physical world • IoT solutions answer three questions about the physical world • What is this? Identifyand capture digital information about the object • What is happening? Sensors capture location and presence of an object. • What actions can be taken? Via software automation to switches, robots, or humans • Combining sensors, actuators, networks, and analytics. . . • . . . to connect physical objects, products, and infrastructure • . . . to computing systems over the internet

5. Enterprises lead SMBs in IoT adoption Source: The Forrester Wave™: IoT Software Platforms, Q4 2016Forrester report

6. IoT deployment plans vary by industry

7. Two fundamental IoT scenarios emerge from different business stakeholders Customer product Business process • Product design • Product engineering • Chief product officer • Chief technology officer • Chief marketing officer • Line of business • General manager • Chief of operations • Chief operations officer Business owner examples Only product companies (e.g., discrete manufacturing or consumable goods) All companies Relevant types of companies • At the customer’s point of use with a physical product: • In products (e.g., machinery, equipment, and appliances) • On product dispensers (e.g., coffee maker) IoT sensor location • In multiple company assets, across a business process, including a customer experience (CX): • Internal operations (e.g., manufacturing) • Customer-facing operations (e.g., retail stores and amusement parks) Source: Brief: The Two Fundamental IoT Business Opportunities Forrester report • Direct • Improves the CX with a specific physical product at the point of use • Indirect • Improves the service experience of the customer interacting with company ops Customer impact

8. IoT architecture integrates specialty and enterprise software platforms Awareness Analysis Aggregation and integration Things and networks Ingestion and delivery • ERP • CRM • Partner • Data aggregation • API management • Analytics • Sensors and devices • Gateways • Connectivity • Protocol translation • Device management • Data conversion Services tier: enterprise apps Alternatives Action IoT software platforms Source: Brief: CIOs Will Architect And Operate The Internet Of Things Forrester report

9. Forrester Wave inclusion criteria narrowed the list of evaluated IoT software platform vendors Source: The Forrester Wave™: IoT Software Platforms, Q4 2016Forrester report

10. 11 vendors were evaluated in the IoT software platform Forrester Wave* *Note: Cut off date for product functionality was September 7, 2016. Source: The Forrester Wave™: IoT Software Platforms, Q4 2016 Forrester report

11. IoT software platforms include five core functions to integrate edge devices with enterprise systems Source: The Forrester Wave™: IoT Software Platforms, Q4 2016Forrester report

12. Strategy criteria include product enhancements, global expansion, services, and partnerships

13. The partner ecosystem for IoT includes: Help pull together disparate systems and do implementation Necessary for cellular IoT, subscription and billing management System integrators Telcos IoTsoftware platforms Provide computing, network and storage power for IoT initiatives Make processing chips or IoT device sensors Hardware providers ICT vendors Lighting, HVAC, etc. Important for smart buildings/smart cities Help secure IoT devices, networks, and platforms Security providers Utilities vendors

14. Market presence criteria were also evaluated

15. Criteria scores and weightings for each vendor Source: The Forrester Wave™: IoT Software Platforms, Q4 2016Forrester report

16. Leaders: IBM, PTC, GE, and Microsoft Source: The Forrester Wave™: IoT Software Platforms, Q4 2016Forrester report

17. Leader: IBM Advanced analytics and user friendly Cards are customizable. Blockchain for IoT Data Business users Blockchain ledger Watson IoT platform

18. Leader: PTC Extensive marketplace for app building Cloud, on premise, and hybrid models that run on multiple hyperscale clouds Advanced augmented reality and digital twin capabilities

19. Leader: GE Strong industrial focus and expertise Extensive developer support with SDKs, templates Leverages strong Predix analytics capabilities

20. Extensive partner program with more than 300 IoT partners Leader: Microsoft Global reach including China and Germany Preconfigured solutions for predictive maintenance (shown) and remote monitoring

21. Strong Performers: Amazon Web Services, SAP, and Cisco Jasper Source: The Forrester Wave™: IoT Software Platforms, Q4 2016Forrester report

22. Strong Performer: Amazon Web Services Advanced rules engine integrates with other AWS services. AWS IoT button simplifies connectivity. Now runs on the edge (not evaluated in the Forrester Wave) Leverages AWS cloud and just in time registration to easily scale

23. Strong Performer: SAP Customizable dashboards and strong streaming analytics capabilities SAP acquired Plat.One in September 2016. Multitenant, role-based security and delegation Templatized smart city solution

24. Strong Performer: Cisco Jasper Massive telco ecosystem for SIM-based IoT Advanced rules engine for managing SIM Advanced billing and subscription management features

25. Contenders: LogMeIn, Exosite, Ayla Networks, and Zebra Technologies Source: The Forrester Wave™: IoT Software Platforms, Q4 2016 Forrester report

26. Contender: LogMeIn Native integration with Salesforce Product Launcher features more than 300 templates for launching products and one of the best user experiences in the evaluation. Offers end-to-end, turnkey solution for product manufacturers

27. Contender: Ayla Networks Agile Mobile Application Platform (AMAP) aids in app development for iOS and Android. Sleek user interface and dashboarding capabilities Industrial protocols, Wi-Fi, Bluetooth, Zigbee, etc. Device and protocol agnostic

28. Contender: Exosite Large API library “Cards”-style dashboard with customization High level of security that features delegation and workflow functionality

29. Contender: Zebra Technologies Vertical-focused solutions for retail, transportation and logistics, manufacturing, and healthcare Intuitive, rules-based engine Well-organized, simple to use management console with customizability

30. The Forrester Wave™: IoT Software Platforms, Q4 2016 Source: The Forrester Wave™: IoT Software Platforms, Q4 2016Forrester report

31. Executives can leverage the Q4 2016 IoT software platform Forrester Wave in many ways • Sales can identify key functions, highlight capabilities, modify weightings, and use the criteria to facilitate platform requirement discussions with end users. • End users can adjust weightings according to their needs, whether it’s advanced security, open app development, or augmented reality. • Line-of-business managers can identify potential use cases that IoT might serve for their organizations and find vendors that meet those particular use cases or industries. • Vendors can use the report to identify potential strategic partnerships.

32. Chris Voce +1 617-613-6180 cvoce@forrester.com Michele Pelino +1 617-613-6228 mpelino@forrester.com Andrew Hewitt +1 617-613-6306 ahewitt@forrester.com