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Imagine Portal. Compliance Review Portal for Providers. What is the Portal?. The “ I magine Portal” is a companion portal that providers can use to review and respond to compliance reviews. The portal works in tandem with the Review Data System (RDS). “Imagine Portal”.
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Imagine Portal Compliance Review Portal for Providers
What is the Portal? • The “Imagine Portal” is a companion portal that providers can use to review and respond to compliance reviews. • The portal works in tandem with the Review Data System (RDS)
“Imagine Portal” • Connects the provider to OPSR’s new Review Data System (RDS) • Providers will be able to review the status of their reviews • Providers will be able to delegate their own authorized parties to submit their POC on their behalf • No more submitting POCs via encrypted email • ** Note: A POC can only be submitted via a computer. At this time the application does not support the use of cellphones.
How Does the Provider Begin • Providers will receive a notification via email at least 90 days in advance of their review • Open the link in the email to proceed to DODD Website • Only the CEO or PCW account owner will be able to log in at first
Enter CEO or account owner user name and password How do I know which account to use? It is the account name that can be used to recertify
Imagine Portal Dashboard Using dashboard • Create A delegate by using the delegator function • CEO and Independent provider must create themselves as a delegate
Creating a Delegate To Create a delegate enter • First Name • Last Name • Email address • If applicable check submits poc then save
An Inside Look: Once you have logged in, your dashboard will appear. Here you can review who is authorized as a delegate for your reviews, check the status of your reviews, manage who is a delegate for your review, and much more.
Delegates • Never delete a delegate unless you are certain they will not be your delegate in the future • This includes the CEO or Independent provider’s name
Delegate Account Set-up • The delegate will receive 3 emails • 1st email verifies the email account • 2nd email creates password • 3rd email gives the delegate a username • The CEO does not need to follow these steps
Assign a delegate to a review Use the drop down box to find the delegate you want as the review contact.
Compliance Review Tools • To view current tools • Login to DODD website • Select Provider • Select Forms • Select Provider Compliance Review forms • Select Applicable tool based on provider type • http://dodd.ohio.gov/forms/Pages/default.aspx
Compliance Report: Review status should show as Pending for POC or Complete.
To expand the tool question, click on Read more. The full question will open for you to read it.
Note: A POC or appeal must be written for each citation before you can select submit
Should include a written statement with attached supporting documentation • Providers should save after each response • All responses can be edited prior to submitting poc
To Add Attachments, click paper clip Choose the location of your attachment
A POC or appeal should be clear, detailed, and address the citation specifically, as well as be compliant Identifying individuals by number and staff by initials • Be sensitive to grammar and spelling. • All reports are public.
A reviewer’s comments are viewable by clicking the comment bubble. The status of the citation and the attachment are also viewable.
Common Problems • Provider does not remember user name or password. • Agency providers use wrong account • Delegate name deleted and cannot re-enter • CEO changed and Certification account not updated • No portal link • Access to LOC/IDS blocking access to RDS Portal
How can problems be fixed? • Contact OPSR at 614-466-6670 and we will troubleshoot the issue • Call DODD call center to correct account issues or submit information about new CEO • OPSR can resolve basic access to portal issues • OPSR will create a IT ticket to correct access issues • Provider can contact review manager who will refer them to proper division
What can Providers do now? • Know your user name and password • Make sure email and physical address is current • Update CEO information as it changes • Make sure you log in regularly to keep account active • Ask for help when needed • Know that a compliance review will be schedule at least 1x in each certification period • Note: Your account means the application portal not specifically the Imagine portal.
“Imagine Portal Contacts • Lisa Burt • OPSR Review Manager/RDS Project Manager • Lisa.burt@dodd.ohio.gov • Kristi Williams • OPSR Review Manager/RDS Project Manager • Kristi.Williams@dodd.ohio.gov • Erica Morrison • OPSR • Erica.Morrison@dodd.ohio.gov