1 / 25

Overhaulin ’

Overhaulin ’. Clay County Collections. Meeting Performance Standards. BUT how?. 86 months 7 years. Final Judgment and Sentence: 03/26/13. 4 month gap?. 9 months = $82.00 collected (26%) No payments made in Sept, Oct or Dec? Agreed amount not being paid?. Current State.

kipp
Download Presentation

Overhaulin ’

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Overhaulin’ Clay County Collections

  2. Meeting Performance Standards BUT how?

  3. 86 months 7 years

  4. Final Judgment and Sentence: 03/26/13 4 month gap?

  5. 9 months = $82.00 collected (26%) No payments made in Sept, Oct or Dec? Agreed amount not being paid?

  6. Current State • Defaulted Misdemeanor Cases • (2009 – current) • # of Cases in DEFAULT (not in collections) = 1,200 • Total Amount in Default = $339K • Total Monthly Revenue = $48K

  7. Current State • Approximately6,500payment plans • Only 900 current = 14% • Approximately 5,000 in default • Average amount owed = $1400 • Average payment amount = $44 • Average payment plan term = 32 months

  8. Current State • No standards for payment plans • Multiple people, multiple worksheets, multiple processes • Not clear on how many in default • No standard follow up process

  9. Current State • No clear hand-off to collections • Inconsistent messages at the bench • Little to no reporting capability • Concerns on data integrity • Poor resource allocation – no focus

  10. What if… • Standard payment plans • Reliable and standard reports • Partner with judges to send a clear AND consistent message • Immediate follow-up on “no-shows” • Leverage multiple solutions to ensure efficiency • Cut our losses early – external collections 25% increase in defendants going from defaulting to current? Additional $12K monthly, $144k annually

  11. The Goals • Payment In Full or Payment Plan Established Immediately at Day of Final Judgment • Partner with Judges for Consistent Message • Standardized Payment Plan Options • Decrease time of collections • Increase revenue collected

  12. The Goals • Timely Collections • Immediate Action on “No-Shows” and Defaults • Postcards, Mail Outs, Phone Calls • D6s, Capias • Accurate Reporting • Consistent and Effective Partnership with Salvation Army and DOC • Clean Hand-Off to Collection Agency

  13. The Overhaul… From 90 Days to 5 Days Clerk’s Office Payment Policy DUE Info Sheet Final J&S $$ Due Immediately Name ____________ Address ___________ Contact # __________ Email ______________ Next Level Contact ____________________ Same Day Within 5 Days Collection Clerk: Pay in Full Establishes Payment Plan Collection Clerk: Default Payment Plan

  14. Payment PlanEstablished • 90 Days starts DAY OF Final Judgment • $25 “set-up” fee waived if Payment Plan setup same day. First payment due immediately. • Standard Payment Options • $400 or less = 5 months equal payments • $401 - $1500 = up to 12 months equal payments • $1500 or greater = up to 18 months equal payments

  15. Clay’s Toolkit Set Expectations Judges’ Message “Your Fines and/or Court Costs are due today. You shall either pay the money today or see the clerk today and establish a payment option. If you fail to pay or establish a payment option today, then a contempt warrant shall be issued for your arrest.”

  16. Clay’s Toolkit Devoted Staff • Repurposed staff members • No additional headcount • New job description/duties • Standardized business processes

  17. Clay’s Toolkit 3. Reinforcement • Warrants for non-compliance • Suspend Driver’s License • Clearly communicate expectations to defendants • Partner with the JAIL and Courthouse Security • Keep all parties informed (SAO, PD, etc) • Monitor, Measure and Adjust

  18. From 90 Days to SAME DAY Final J&S $$ Due Immediately Same Day Within 5 Days Cashier: Pay in Full Establishes Payment Plan Collection Clerk: Default Payment Plan Warrant with CASH bond for the total amount owed.

  19. Clay’s Toolkit

  20. UPDATE Launched in Misdemeanor01/06/14 – 01/17/14 Paid in full= 6 $3,697 Payment Plans= 50 $20,305 (Payments made:$2,379) Probation= 36 Civil Judgment= 13 Failure to Appear= 13 Jail Time= 8 No Show= 2 $6,345

  21. Where to start… • Question and inspect your current processes. • Analyze reports available. • Set a goal. • Increase total current collections by 10% • Defendants on payment plans same day • Communicate goals and involve all impacted parties. • Define and document standards/framework. • Make it YOUR priority. • Devote personnel. • Monitor, Measure and Adjust!

  22. Clay County Contact Info Chief Deputy Courtside: Tracie McRae (904) 269-6317 mcraet@clayclerk.com Director of Criminal: Michelle Taylor (904) 269-6337 taylormt@clayclerk.com Business Analyst: Connie Wolfe (904) 278-4723 wolfec@clayclerk.com

More Related