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Library Managers: Motivating Employees & Maintaining Morale. Presented by: Melissa Kizior. Definitions :. Motive – “something (as a need or desire) that causes a person to act” Motivation – “to provide with a motive”; can be intrinsic or extrinsic; leads to morale
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Library Managers: Motivating Employees & Maintaining Morale Presented by: Melissa Kizior
Definitions: • Motive – “something (as a need or desire) that causes a person to act” • Motivation – “to provide with a motive”; can be intrinsic or extrinsic; leads to morale • Morale – “the mental and emotional attitudes of an individual to the tasks at hand”; “ ‘a sense of common purpose with respect to a group’ ” (emphasis added)
Roles of Library Managers: • “Director” of staff activities • Leader, Mentor • “Provider of Hope” • Motivator • Example • Active, not passive • Team member
Traditional Motivation Theories: • Maslow’s hierarchy – five types of needs • Herzberg’s two-factor – “maintenance” vs. “motivational” factors • Vroom’s expectancy – rewards: positive vs. negative (more rewards = higher motivation) • Adam’s equity – equality in rewards • Skinner’s reinforcement – reinforcement: positive vs. negative
Why Motivate? • “Some libraries, mired in hierarchical leadership structures, closed communication systems, and restrictive policies, drain the life out of users’ curiosity and damage staff morale as well” • Higher motivation leads to better performance • Happier, more fulfilling workplace for all • Positivity radiates from staff to patrons • Where would you like to work?
Different Approaches: • IncreaseFUN! • Goals – clear & attainable • Incentives – intrinsic vs. extrinsic • Random acts of kindness • Monetary rewards • Merit-based pay • Rotate duties & projects • Be flexible – value personal time when scheduling • Attend professional events & join organizations • Foster working relationships
“Best” Approaches: • Earn staff respect • Communicate openly & honestly • Offer recognition & praise • Harnesscreativity • Celebrate accomplishments • “Walk the walk” • Ask!
Summary: • “Staff morale is always a concern for the good director” (emphasis added) • Listen to suggestions of all staff members. If managers “allow creative input and suggestions,” … “[then] staff members feel a sense of ownership and pride in where they work. This … fosters a more positive environment which boosts morale.” • Remember our “COMMON PURPOSE,” MISSION and VISION!
