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WINDOWS 2000 BASED NVM-SERIES PRODUCTS

WINDOWS 2000 BASED NVM-SERIES PRODUCTS. NVM-Server is now...NVM-Win2k. New INTEL Platform Windows 2000 Professional & Server New Features Desktop Call Control Enhancements - 3.00 software Text-to-speech: Reply to ALL, Sender Voice reply via email to voice/fax msg.

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WINDOWS 2000 BASED NVM-SERIES PRODUCTS

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  1. WINDOWS 2000 BASED NVM-SERIES PRODUCTS

  2. NVM-Server is now...NVM-Win2k • New INTEL Platform • Windows 2000 Professional & Server • New Features • Desktop Call Control • Enhancements - 3.00 software • Text-to-speech: Reply to ALL, Sender • Voice reply via email to voice/fax msg. • If caller ID match in Contact List • New voice card, D/41 JCT-LS, has Soft Fax(NVM-Server only) • Soft fax ports ‘float’ across all voice ports • AA Caller ID look-up table is now 25k names

  3. New Platform • INTEL Motherboard • INTEL Pentium 4 Processor • On-board video • On-board 10/100 MBPS Ethernet LAN • Six high-speed USB 2.0 ports • 6 available PCI slots • 1 slot uses 56k Modem • 1,200 hours of storage • Supports CTL 3.00 software or higher • Same platform for NVM-2000WS, NVM-Server, NVM-Server XL

  4. NVM-2000WS 24 port • Windows 2000 Workstation • 1.6GHz, 256MB RAM • D/4 PCI card • 4-ports of voice • 2-port or 4-port fax card (D/41JCT) • Max. configuration • 24-ports voice • 12-ports voice / 12-ports fax- USB modem • No speech technology • No speech recognition • No text-to-speech

  5. NVM-2000WS • Fax Server • Fax Mail • AMIS Networking • Desktop Messaging • Desktop Call Control • Outbound Notification OPTIONS

  6. NVM-Server • Windows 2000 Server • 2.0 GHz, 512MB RAM • D/41 JCT-LS card • 4-ports of voice • and/or 2-4 ports of ‘floating’ soft fax • supports speech recognition-’floating’ ports • supports text-to-speech-’floating’ ports • Max. configuration • 24 voice / 24 fax with USB modem • 12 speech recognition ports • 6 text-to-speech ports 24 port

  7. NVM-Server • Same options as NVM-2000WS • Plus • Speech Recognition • 12 ports max • Text-to-speech • 6 ports max OPTIONS

  8. NVM-Server XL 72 port • Windows 2000 Server • 2.0GHz, 512MB RAM • D/120JCT card • 12-port voice card • supports speech recognition-’floating’ ports • supports text-to-speech-’floating’ ports • 4-port fax card (D/41JCT) • Max. configuration • 72-ports voice • 24-ports voice / 16-ports fax - USB modem • 12 Speech recognition floating ports • 8 text-to-speech floating ports

  9. Administration • Programming • Local • Monitor / Mouse • LAN Administration • Program through LAN • Backup to LAN • Remote • Microsoft NetMeeting • Full access to programming • add / delete mailboxes • change mailbox configuration

  10. Desktop Call Control

  11. Desktop Call Control • Screen-pop of caller over LAN • Accept call • Transfer • Record Message - Retrieve Call • Hold with text-to-speech message • Change options on-the-fly by ‘right’ clicking • Works with auto attendant or call forward • Integrates with MS & Lotus INBOX • Caller ID match with Name in Contact List • User configurable options • Transfer (extension, park orbits, etc.) • Customize text-to-speech Hold message

  12. Desktop Call Control

  13. Desktop Call Control • Stack Calls • handle multiple calls simultaneously • Timer - countdown to ‘default’ • Hold - starts counter (up) • Default • Record Message • Transfer call • Park/page • No action (whatever is configured in mailbox) • Allow ‘Make Call’ using Contact List • Click on contact to call person

  14. Desktop Call Control Call Log • Logs incoming extension calls • logs calls going through Desktop Call Control • shows result of incoming call • Time/date, name, phone number, result • Create Contact • Automatically creates new Contact • Make Call • If you miss a call, click on ‘Make Call’ to call person back

  15. Desktop Call Control Call Log

  16. Desktop Call Control Set-up • Client Software Application • When Desktop Call Control is active • select personal greeting to be played ‘in office’ • overrides all mailbox AA features • When Desktop Call Control is closed • personal greeting in mailbox ‘out of office’ • goes back to AA mailbox settings

  17. Desktop Call Control Setup

  18. How do I sell Desktop Call Control? • LAN required • Works with any phone system • Caller ID supported? • Telephone number displays • if match in contact list, Name displays • Sold on a license basis • 10, 25 client license, 25 expansion client license • Customer must upgrade to NVM-Server if > 10 clients • Available on • NVM-2000WS and NVM-Server • 3 clients FREE per system

  19. Outbound Notification • Make outbound calls from database • Calls from text file and delivers a voice message • Allows a response via voice reply or DTMF • Start / Stop time, Day of week, hours • Activated from telephone or VM GUI • Applications • Schools - absentee notification - substitute teacher locator - school closings • Prisons - escapee or new prisoner info • Politics - Get out and vote • Surveys - Who are they are voting for, etc.

  20. Outbound Notification • User ID Required • caller enters ID that is matched with DB list • One at a time Callout • Substitute teacher locator • Logs Calls into Reports • Call Results file • Auto Print Report • Status of Notification Call Outs • Available as an OPTION • NVM-2000WS • NVM-Server • NVM-Server XL

  21. Fax • Fax Mail - Inbound • DID into mailbox • voice cover page option • includes fax-on-demand • Fax Server - Inbound/Outbound • Print Driver for workstation on LAN • Access Exchange contact list fax numbers • Broadcast List • Schedule Delivery • Customize personal cover page • Includes Fax Mail module

  22. Unified Messaging

  23. Unified Messaging • Microsoft Exchange/Outlook- Server • Lotus Notes - Domino Server • Integrated Messaging • Message stored in both VM & Email Server • Synchronization between VM & Email Server • extended MAPI • Erase from one, auto erased from the other • Light MWL on phone • If email link goes down, still get voice mail

  24. Unified Messaging

  25. Unified Messaging • Voice message converted to .wav file • Email attachment • WAN Networking • Forward voice mail over WAN, message pops into mailbox • Internet Web Browser • Outlook Web Access • Voice messages - streaming audio- Microsoft Media Player

  26. Internet Web Browser

  27. Voice Mail Options

  28. Speech Recognition ASR

  29. Speech Recognition • SpeechWorks 6.5 speech engine • Auto Attendant - speak name of person • ASR ports are dynamically allocated • Works simultaneously with DTMF • Reports - Recognition Rate Statistics • Languages - Spanish, French, etc. • Two (2) Speech Rec Ports Free

  30. Speech Recognition • Barge-in • Callers can interrupt prompt with speech. • Spell Name of Person • Caller can spell name of desired party. • N-best output and scoring • Set sensitivity for ‘re-prompting’. • Nickname Support • Supports alternate names; Bob, Rob, etc.

  31. Speech Recognition • Demo • United Airlines : 1-800-824-6200 • Federal Express : 1-800-Go Fed Ex • Thrifty Car Rental : 1-800-Thrifty

  32. Text-to-Speech TTS

  33. Email Reader • Text-to-Speech (TTS) • SpeechWorks Speechify • Reads email from inbox, real-time • TTS ports are dynamically allocated • available to all UM users • Reply to ALL/Sender with .wav attachment • Voice reply via email to voice/fax message • if Caller ID match in contact list • Forward to vm user with .wav attachment • User can change speed, voice of TTS • Save, delete email

  34. TTS Demo • Send an email message to: Win2k@ctlinc.com • Call in to CTL by dialing 203-925-4266 • Press the pound (#) key • Enter Mailbox 360 • Enter security code 1234. • You can opt to verbally reply to the message by pressing “RE” (7,3) and recording your reply.

  35. Upgrades • NVM-2000WS and NVM-Server • Ugrade to latest 3.00 software • Able to get Desktop Call Control, etc. • Will NOT get 25k Caller ID names

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