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The Future of CRM

The Future of CRM. The Future of CRM Prof. Ted Beneigh May 2007. CRM: Vectors 2007. February. 27 – March 1, 2007

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The Future of CRM

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  1. The Future of CRM The Future of CRM Prof. Ted Beneigh May 2007

  2. CRM: Vectors 2007 • February. 27 – March 1, 2007 • Attendees: . The Symposium was comprised of 80 participants, including representatives from many foreign governments, military flight operations, general aviation, flag air carriers, and several non-aviation industries using CRM techniques and theories The Future of CRM Prof. Ted Beneigh May 2007

  3. CRM: Vectors 2007 • The Goal? • To receive the attendees identification of the problems in CRM, propose solutions, and give their views on the future of CRM. The Future of CRM Prof. Ted Beneigh May 2007

  4. The Critical Areas • Training and Evaluation • Error Management • Is CRM Working? • Airplane & Automation • Single-Pilot Resource Management • Perceived Command Erosion The Future of CRM Prof. Ted Beneigh May 2007

  5. Training & Evaluation • Transforming Theory into Classroom Design • Training for FAR Parts 91, 135, and 142 • Teaching and Learning Strategies for Collegiate CRM Course • When Should we Introduce CRM into the Training Process? • Using Human Factors to Define CRM and Enhance Sharing of data Across the Industry The Future of CRM Prof. Ted Beneigh May 2007

  6. Error Management • Tools to get CRM and MRM to work together. • Owning Your Errors: Personal and Professional Development The Future of CRM Prof. Ted Beneigh May 2007

  7. Is CRM Working? • Tools to PROVE CRM works. • Tools to measure CRM training success in a way that encourages improvement while measuring their performance The Future of CRM Prof. Ted Beneigh May 2007

  8. Airplane & Automation • Improved airplane design for CRM • Coordination of “Split-Cockpit” During Emergencies The Future of CRM Prof. Ted Beneigh May 2007

  9. Single-Pilot RM • Train in mental attitude, diligence and risk assessment. • Provide incentives for CRM training, such as insurance discounts and/or safety accreditations. • Have manufacturers address the addition of advanced technology to assist the pilot in the operation of the equipment. • Define, teach, and emphasize non-technical skills. • Improve risk awareness training to include identification of mental attitudes that may compromise safety. The Future of CRM Prof. Ted Beneigh May 2007

  10. Perceived Captain Command Erosion • Leadership is not assigned – it is earned! • Values must be determined in one’s self, and then compared to the company’s values to see if they match. • A horizontal organizational gradient can also lead to command erosion. A vertical authority structure is important with a flight crew, as well as organizational-wide. The Future of CRM Prof. Ted Beneigh May 2007

  11. Where do we go from here? The military, airlines, governmental agencies, general aviation, and the training industry must work together and share their ideas and accomplishments. The Future of CRM Prof. Ted Beneigh May 2007

  12. Thank you! The Future of CRM Prof. Ted Beneigh May 2007

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