NCPTS End User Training Enforced Collections

1. NCPTS End User Training Enforced Collections August 26-27, 2013

2. Legal Action Lifecycle

3. Legal Action Creation Create Manually

4. Legal Action Management Legal Action Management

5. Enforced Collections DAY 2 Welcome back and… Don’t forget to sign in!

6. Debt Setoff Creation and Flow

7. Debt Setoff Notices Letter 5: General warning to large population of potential for being entered into the debt setoff program Letter 6: Letter of intent/final notice of responsibility to pay or option to appeal. Taxpayer typically has 30 days Letter 7: When taxpayer appeals, letter informing taxpayer of hearing date, time, and location hearing notice for the appeal Letter 8: After the hearing, letter informing taxpayer that appeal was accepted Letter 9: After the hearing, letter informing taxpayer that appeal was denied

8. PaymentArrangement Process

9. Legal Actions in Mass

10. Debt Setoff Legal Actions • Up to 100,000 DSO legal actions can be created at once (by bill source type) • Delinquent bills must be over X amount or combined to be over X amount • NCPTS sends updated taxpayer data to the Clearinghouse (monthly or weekly) • Payment information is received from the Clearinghouse weekly • If payment is received in full before the Expected Compliance Date from the taxpayer or another source other than the Clearinghouse, the legal action is automatically closed • Flagging a delinquent bill as Bankrupt will automatically change Debt Setoff status to Closed

11. Debt Setoff Processes • STEP 1: DSO legal action created by batch process • Delinquent bills identified, letter 6 created • STEP 2: SSNs identified for verification extract • SSNs identified based on DSO Status (Started or Appeal Denied), X number of days past the Notice Date, and SSN not verified • STEP 3: Creation of SSN verification extract for 3rd Party • STEP 4: Upload SSN file received from 3rd party • STEP 5: Creation of payment extract files to send to clearing house

12. Sheriff Legal Actions • Pair of batch jobs: first identifies the delinquent bills with an Interest Begin Date inside a specified date range • Using an algorithm, randomly selects a set number of bills and creates a Letter 4 (Delinquent DMV) • A second batch job should be set to run a set number of days after the Delinquent Notices go out • If lockbox or credit card payments are received after the warrant is issued, release the Legal Action and notify the sheriff promptly

13. Sheriff Legal Actions

14. Mass Wage Garnishments • 4 Step Process • Employee Match File run; employees appear in under their employer after the match (batch). • Verify and submit matches. • Employer selected on the Mass Wage Garnishment page (online). • Mass Wage Garnishment job runs and creates the legal actions (batch).

15. The Employer Match File • NCPTS uses a corporation’s employee file to match taxpayers in the system. If the match is made, the employer information is updated against the taxpayer in a potential match table. • NCPTS matches on • Social Security Numbers • Taxpayer name & address combinations • Potential matches are put into a Match file • A flag appears on the taxpayer record to indicate the potential match • An icon displays on both the delinquent bill and delinquent queue screen

16. The Employer Match File (cont.) • If the taxpayer record already includes an employer, NCPTS allows you to override the existing entry • If the employer is not listed on the taxpayer record, NCPTS allows you to add a new one • Verified matches are removed from the potential match file • Enhancement in the next release: A new employer upload can clear prior relationships (optional)

17. Mass Bank Garnishments (new!) • Ability to create Bank Garnishment LAs in mass • Uses existing NCPTS relationship of bank to taxpayer (Routing Number/Bank Name Table) • System finds all delinquent taxpayer bills by bank • Relationship established by most recent check payment • Finds bills for the taxpayer by SSN, driver’s license #, name & address

18. Mass Bank Garnishments (new!) • All banks with identified delinquent taxpayers appear on Mass Bank Garnishment page • Shows total unpaid amount by bank and number of taxpayers by bank • You select one or more banks and add them to a “queue” • Batch process picks up banks in the queue and creates the garnishment records

19. Mass Bank Garnishments (new!)

20. Identify Foreclosure Candidates(new!) • Uses existing delinquent bills to identify potential foreclosures • Start with candidate search • Find unpaid bills for REI properties • Exclude bankruptcy, foreclosure, arrangement (automatically) • Candidates are identified by parcel

21. Identify Foreclosure Candidates(new!) • Add parcels to a queue (can reject entire parcel once in the queue) • Queue allows tracking with status changes and appraiser assignment • Foreclosure Candidate Detail page shows delinquent bills by parcel, offers remove bill and find additional bill functionality • Cannot directly create Foreclosure LAs from this page as of yet; details still being worked out