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Based on a info Dev/ ITU project New technologies and their impacts on regulation

IP migration’s implication for the concept of Universal Service and Consumer Protection Knud Erik Skouby, Professor & Reza Tadayoni, M.Sc.E.E., Ph.D. CICT, Technical University of Denmark skouby@cict.dtu.dk & reza@cict.dtu.dk ITU March 25, 2006. Overview. Based on a info Dev/ ITU project

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Based on a info Dev/ ITU project New technologies and their impacts on regulation

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  1. IP migration’s implication for the concept of Universal Service and Consumer ProtectionKnud Erik Skouby, Professor & Reza Tadayoni, M.Sc.E.E., Ph.D.CICT, Technical University of Denmarkskouby@cict.dtu.dk & reza@cict.dtu.dkITU March 25, 2006

  2. Overview Based on a infoDev/ ITU project New technologies and their impacts on regulation • Universal Service Concept • The NGN concept • IP migration • IP migration and Universal Service • Changes in the concept of Universal Service • Conclusion

  3. The Universal Service Concept EU: ..minimum set of services, of specified quality to which all end-users have access, at an afforable price in the light of national conditions, without distorting competition • Telephony services • Access to basic telephony service • The rationale behind • Political objectives • Access to predefined communication services • Regional development programs • Affordability • TV/Radio broadcast • Public service/public interest • Access dimension • Certain level of coverage • Content dimension • Certain requirements on content • Internet • No universal service/access obligations • But…

  4. Technological trends

  5. The NGN Concept • NGN: Loosely defined term for changes in network infrastructure • NGCN – Related to the backbone network • NGAN – Related to the Access networks Chapter 4Problem Analysis

  6. IP migration I

  7. IP migration II • Characteristics of IP • Separation between network technology and services • End-to-End architecture, and extension of intelligence from the core to the edge of a network • Scalability • Distributed design and decentralised control • Emergence of triple/Multi play services • Internet • VoIP • IPTV • Broadband as the platform for materialisation of Convergence

  8. Consumer benefits • Potentially enhanced competition/ many new players • Broader range of traditional services • Choice of services/ technologies • New services – also addressing ’barriers and bottlenecks’

  9. IP migration and Universal Service (US) • Non circuit switched voice services equals the telephony/ POTS from a functional user point of view • Access • Affordability • Quality of Service • Modified by IP migration/ competition? • To a certain extent in certain areas, but accompanied by new issues associated with the ‘Information Society’

  10. The ’IP-based Society’ • Internet plays a major role in the information Society. • Dial up has played a major role • Broadband is becoming more important • Development of telephony to remote areas can be connected to development of broadband • VoIP • Voice over broadband • IP networks are used more and more for distribution of TV and radio service. This requires: • High speed broadband, Or • Combined broadband IPDC networks

  11. Social Inclusion • The world becomes increasingly reliant on ICT connectivity • Access to ICT is a key factor for individuals’ participation in Society • Access to ICT is a key factor for nations’ participation in the International division of labor • Access to ICT is an efficient way for bringing basic communication services like Voice to unserved areas • Access to ICT, a key enabler for, e.g., better health care and inclusion of disabled in the society • Today there are about 550 mio disabled persons worldwide • Disabled are a minority when it comes to social status and power • Huge potentials in ICT for Inclusion of disabled: text to speech, speech to text,…

  12. US and Consumer Protection • US – the basics remains • Access • Affordability • Quality of Service • A new setting – the concept matters • Consumer Protection – new issues related to new services/ new structures • Anonymity • Security • Privacy • Interoperability • Wide applicability • Transborder reach

  13. Changes in concepts • The US concept has to move from narrowband PSTN world • US cannot be related to a specific technology (‘Technology neutrality’) – must be adaptive change enabler: • VoIP • VoDSL, etc • US should include Internet Access (cf. EU position) • Requirement on dial up capability of telephony services can have a restrictive effect • Broadband has to be considered (cf. EU position: only 6,5% take up)) • Broadening of US must be mirrored by increased consumer protection • Consensus is gone • Diverging consumer interests

  14. Conclusion: The concept matters • A definition of US that includes only voice becomes less relevant as voice is delivered in combination with a host of other services • The design of Universal Service must still address the communication needs • IP plays decisive role for participation in society • Universal Service should reflect the broadband- IP-converged-world • Consumer protection becomes more complex

  15. Conclusion: The Concept • US is determined in a dynamic social context • Separate from industrial policy • Socio-political communication needs • A global minimum? • IP connectivity delivering VoIP

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