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Integrated Management Overview

Integrated Management Overview. February, 2006. Avaya Site Administration. Release 3.1. Overview Description. Integrated Management Application PC application that runs on Windows 2000, XP and Windows 2003 Server

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Integrated Management Overview

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  1. Integrated Management Overview February, 2006

  2. Avaya Site Administration Release 3.1

  3. Overview Description • Integrated Management Application • PC application that runs on Windows 2000, XP and Windows 2003 Server • Single License Available at no-cost with purchase of new Communication Manager 3.1 or upgrade to Communication Manager 3.1 • Distributed on CD-ROM • Customer Value – provides wizards and tools to facilitate Moves, Adds, and Changes • Additionally provides terminal emulation and GEDI for access to Communication Manager for other administrative operations

  4. Application Example

  5. Existing Features • Administration Wizards including Add/Change/Remove User and Change User Extension • Ability to use templates for adding new objects • Native Name Entry for Station Object • Import/Export of admin fields for select objects • Report generation • Ability to schedule tasks to run at a later time • GEDI (Graphically Enhanced DEFINITY Interface) • Button Label Printing • Basic Fault & Performance capabilities • Email Notification (for Monitoring and Report Generation) • Secure Connection to Voice and Messaging Systems through SSH

  6. Communication Manager 3.1 SupportSet Types • Modified Set Types – 4601+– 4602+

  7. Communication Manager 3.1 SupportHardware Manager • Support for G250-DCP, G250-DS1, MM716, MM316

  8. Communication Manager 3.1 SupportAdditional Feature Support • Increase Class of Restrictions (996) • Increase IP Trunks for Signaling Groups • Increase Text Fields for Feature Buttons • Call Center • Change Vector (Variable option) • Forced Agent Logout • MultiLingual Name Wizard (Name/Name2 support) • Agent-LoginIDs, Vectors, VDNs, Hunt-Groups, Trunk-Groups, Stations, Intercept Treatment • Incoming Call Handling Treatment and Public Unknown Numbering Tables (Import/Export objects)

  9. Communication Manager 3.1 SupportMultiLingual Name Wizard • Supports Name and Native Name Entry in Unicode • Change Operation Only • Object Must Already Exist (Added)

  10. Communication Manager 3.1 SupportAdditional Platform Support • Communication Manager Media Servers • S8720 • S8400 • Messaging • Modular Messaging 3.0 (LDAP over SSL)

  11. Customer Requested Enhancements • Vector Steps Within Import/Export • Field Delimiter and Import/Export Directory Settings • Increase Target System Display • Add Date Range to Trunk Analyzer Report • Port Usage Window (resize, print, export capability) • Minimize Unused Port Output • Return to Default Order (Import Grid)

  12. Customer Requested EnhancementsExample: Vector Steps (Import/Export) Increased Target System Display

  13. Customer Requested EnhancementsExample: Default Field Delimiters & Directory • Configure Default Field Delimiters used for Import/Export • Configure Default Directory for Import/Export

  14. Avaya Voice Announcement Manager Release 3.1

  15. Overview Description • Integrated Management Application • Stand-alone application that runs on Windows 2000, XP and Windows 2003 Server • Available as part of Administration Tools and Network Management offers • Distributed on Administration Tools CD-ROM with Avaya Site Administration • Customer Value – Provides enhanced administration, as well as backup/restore of announcements WAV files and their properties

  16. Application Example

  17. Existing Features • Supports TN2501 VAL Boards, Virtual VAL Boards (G700/G350/G250), and Audio Groups • Allows the user to create new announcement properties and FTP associated audio file • Allows the user to delete the displayed announcement file, as well as announcement properties • Allows restore of announcement files and properties • Allows backup of announcement files according to a specified schedule. • Allows broadcast of announcement files according to a specified schedule • Allow viewing of up to five announcement property screens at once

  18. Existing Features (continued) • Provides a task editor for creating/modifying tasks to be scheduled. • Allows the user to store the created tasks, which can be used later as template for creating new tasks. • Provides email notification to a specified/configured email address for completion or error notification. • Provides the ability to move files and properties from one board to another on the same voice system. • Search for either announcement property or audio file • Import/Export of announcement properties • Print/Print Preview announcement properties • Supports SSH connection to Linux-based Media Servers • Supports SFTP for wav file transfer to TN2501AP boards

  19. SCP Support • Support SCP for file transfer to G250/G350 Media Gateways • Utilizes the Avaya Load MIB supported on the Media Gateways • OpenSSH SCP Server provided on installation CD (installation optional)

  20. SCP Support (continued) • SCP not supported for file transfer to TN2501AP boards (SFTP), G700 gateways (FTP) • SNMPv3 Credentials are configurable for each Media Gateway individually • SNMPv3 Credentials are displayed on the VAL Board Properties Screen

  21. Scalability Enhancements • Provide Folders for Organizing Navigation Pane • Folders for Audio Sources and Audio Groups

  22. Audio Group Enhancement • Provide Ability to search group membership • Find • Find and Replace

  23. Move Announcement Enhancement • Enhanced to provide the ability to move multiple announcement properties from one source to another • Includes option to additionally move the associated .wav file

  24. Communication Manager 3.1 Support • Support Announcements on New Media Gateways • G250-DCP • G250-DS1 • Support Announcement Sources on New Media Server Platforms • S8720 • S8400

  25. Customer Requested Enhancements • Enhance Move Audio File Wizard to move multiple files with a single operation • Enhance Export Wizard to Allow the Specification of Filters • Modify Application to Operate for Non-Admin User (data files stored in Documents and Settings per user) • Enhance Application Look and Feel to Match Other Integrated Management Applications • Externalize Text Strings to Migrate Toward Localization Support (No Language Translation Provided)

  26. VoIP Monitoring Manager Release 3.1

  27. Overview Description VoIP Monitoring Manager 3.1 • Customer Value • Collects and monitors QoS data for VoIP calls • Alerts via SNMP traps when QoS thresholds exceeded • View IP trunk (media gateway) performance • Search and display sessions based on QoS, endpoint addresses and extensions • Unique Features • Tailored for Avaya devices • Supports for SCCAN (Motorola phones) and SUSHI (SIP) phones • Historical analysis • Scalable

  28. Solution View – VMM Architecture

  29. Technical – Capacities, Limitations, Procedures • Database Issues • Supports MSDE, Microsoft SQL Server 2000 and 2005 • Database size determine by • Length of time data is stored • Call types • Call traffic volume • Reporting interval • Network Traffic Issues • Network performance • NIC on VMM server • RTCP monitor performance and VMM database performance • Consider more than one VMM server if more than 4000 concurrent streams at peak traffic condition. This equates to 2000 concurrent calls.

  30. New Feature: VMM Server as Windows Service • VMM Server now runs as a Windows Service • Server starts automatically when machine is started • Server status is displayed as tray icon in Windows Task Bar • Start / stop server by context (right-click) menu

  31. New Feature: QoS Graphical Enhancements Additional metrics in detail reports for endpoints and sessions: • Jitter buffer over/under runs • Jitter buffer delays • Number sequence jumps • Max sequence jump • Number sequence falls • Max sequence falls • Received octets

  32. New Feature: User-specified Aliases • User can specify “friendly” aliases for IP addresses that are used throughout the VMM user interface, such as result lists. Configuring aliases from the client Configuring aliases from the server

  33. New Feature: User-specified Aliases • User can toggle between using aliases or regular IP addresses in display. Aliases are off – IP addresses used Aliases are on – text labels used

  34. Database Improvements • User can significantly improve database performance using “Store Bad Calls Only” option • Sessions with good QoS characteristics are not stored • Improve runtime performance • Reduce database sizes • This feature is optimized in VMM 3.1. VMM 3.0 stores all calls and purges good calls regularly. VMM 3.1 does not store good calls in the first place

  35. Network Management ConsoleVoIP System View Release 3.1

  36. Overview Description VoIP SystemView 3.1 • Support for new hardware • Processor Ethernet • Improved status reporting for IP Phones • Fault Reporting Enhancements • Improved display of LSPs, SIP Phones and Audix • User Search improved

  37. New Hardware Support • G250-DCP, G250-DS1 • IP Phones: 4625SW, 4626, 4627 • S8400 • S8500 IBM Blade Server

  38. Processor Ethernet • New feature supported in S8500 • Displays IP Phones and Gateways registered directly to CM • CLAN-homed phones and gateways continue to be displayed as in the past

  39. Improved IP Phone Status Reporting • IP Phone status is based on “ping” reachability • typically monitored every 15 minutes • New – Link Down and Link Up traps received from connecting gateway or switch will update associated IP Phone’s status immediately • Supported for IP Phones connected to: • Avaya P330, C360, G250 / BRI / DS1 / DCP, G350 • Extreme Summit, BlackDiamond and Alpine • Requires NMS to be listed as trap receiver in each gateway and infrastructure switch

  40. Improved Fault Reporting • Support for MSS traps from CM servers and Gx50 gateways • Alarm Refinements identify additional information in fault traps received from CM • Support for SES 3.0 traps

  41. Other Enhancements • SIP Phones now displayed under associated SES server • Hierarchy displayed under active LSPs • Intuity Audix’s now grouped neatly under new “Adjuncts” branch

  42. User Connectivity Search Click on Find A search dialog is opened for searching for this user’s phone on your VoIP network Multiple search options Search has been enhanced to find entries in all Views New in 3.1

  43. Bring Convergence to VoIP System View • Locate users and extensions in your network: • which VoIP server serves it • which VoIP device it is connected to • which module/port/vlan it is connected to • User name, Phone type, extension

  44. Software Update Manager Central TN Board Upgrades & Inventory   Release 3.1

  45. Overview Avaya Software Update Manager • Provides a detailed Inventory of TN boards • Simplifies firmware downloads for managed Avaya devices in large scale networks by providing a quick simple process for software updates: • Discovery – automatically detect and display customer firmware inventory • Analyze - checks the firmware versions currently in use against the latest versions available from Avaya Support web site and recommends updates • Retrieve – downloads new releases from Avaya’s Web site and stores it on the NM Server • Download – schedule a download of the firmware for immediate or deferred execution

  46. Inventory View • Provides a detailed Inventory of TN boards showing • Controlling CM • Port Network • Module location • Board Type • Hardware and Firmware Vintages • Filter or sort by any attribute • Export to CSV

  47. Product Coverage • Central Gateway TN Boards (as of CM 3.1) • CLAN, IPSI, VAL, Crossfire, Cruiser, Prowler, SIPI • All programmable TDM Circuit Packs • Media Gateways (since product launch) • G350, G700, G250, G250-BRI,-DS1,-DCP • Media Modules (since product launch) • MM710,MM711,MM712,MM714,MM717,MM720,MM722,MM312,MM760 • IP Phones (as of IM 3.0) • 46xx (excluding 4630) • Cajun Switches • P130, P330, P330-ML,C360,C460,X330-WAN,X330-ATM (since product launch) • P580, P882 (as of version 5.0) • Wireless Products (since product launch) • W310 Mobility Gateway (SCCAN) • AP-3, AP-4, AP-5, AP-6 • Discontinued Products: M770, M770-ATM, P120, P550

  48. Avaya MultiSite Administration Release 3.1

  49. Avaya Communication Manager Browser Client MSA Server MultiSite Administration (MSA) Overview • Avaya Integrated Management (IM) Application • Component of System Management Offer (formerly the Advanced Converged Management Offer) • Client/server based application • Red Hat LinuxES/AS 3.0 (upgrades) and ES/AS 4.0 (new installs) required for server • Web browser access for administrators • Shared use of connections to voice systems

  50. Existing Features • Co-resident with FPM and IMD • Support for move/add/change tasks and wizards: stations, system passwords, button label printing, etc. • Ability to use templates for adding new objects • Native name/Unicode/NAME2 entry for selected objects • Ability to schedule tasks to run at a later time • List/Display reports with e-mail support • Multiple voice systems and multiple users • Secure Connection to Voice and Messaging Systems through SSH • Assignment of roles/permissions to partition administrative control • Control at voice system level • Control at object level

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